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Andy Mohr Toyota
Avon, IN
608 Reviews
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Showing 608 reviews
December 20, 2010
Firstly, the only reason I checked the YES button above, under "Would you recommend this dealership" is because there was no "Absolutely" button. My first car was a Toyota and after having such a reliabl under "Would you recommend this dealership" is because there was no "Absolutely" button. My first car was a Toyota and after having such a reliable & trustworthy vehicle, when looking for a new car last month, there was no question when beginning our search and educating ourselves that we would try out a Toyota. We looked at every other vehicle Dealer in its class all over the northside of Indy -- including Toyota Dealers -- that are quite frankly, geographically much closer to us than Andy Mohr. The people at Andy Mohr Toyota are what made the difference. Their attention to us as prospective buyers has converted us into satisfied customers -- and they continue to go above and beyond so that I will remain so. Their almost encyclopedic knowledge of their product - as well as the competitors - really helped us to understand our choices in the buying process. Erik Spersrud ensured that we were contacted by the right person immediately after our initial conversation. Max Hopper ensured that we were taken care of and that we were totally satisfied with the product we chose. If a detail or two was overlooked, Max made sure it was corrected in a timely fashion. Their friendliness, professionalism and prompt, courteous responses in our telephone and e-mail dialogs made us recognize the differences in the way Dealerships are run, and made us want to buy from them. As a result, we are thrilled with our purchase, and with the people we purchased from. More
by ilovemyfj
Employees Worked With
Max Hopper, Erik Spersrud, Erik Spersrud, Max Hopper
December 17, 2010
Tire pressure light came on in my 5 day old Camry. Thought the issue may have been related to the weather drop. Come to find out there was a 4 inch screw in one of my tires. They fixed it quick and Thought the issue may have been related to the weather drop. Come to find out there was a 4 inch screw in one of my tires. They fixed it quick and without issue. Overall the experience was positive and I would gladly go back for any future service. More
by mortypopinski
Employees Worked With
Scott
November 12, 2010
We bought a 2006 Corolla S with 54K mi. a few weeks ago, haven't even had the car a month. So far we've had 3 issues! Just after having the car 2 days the maintenance required light came on, the oil neede haven't even had the car a month. So far we've had 3 issues! Just after having the car 2 days the maintenance required light came on, the oil needed to be changed and Pep Boys had to top off all fluid levels...no big deal, just frustrating. Well they sold us a vehicle with NO TREAD left on all 4 tires. Pep boys said thats against the law and gave us his name and # and told us to take the car back to toyota and have them pay for at least half. Even before we got the car we pointed the tires out to Mark and Gary, they said they'd look at it and brushed us off...they never looked. When we took the car back 2 days later to get the screws out of the plate area that they broke we mentioned the tires again. Both guys acted like they never have seen us in their entire life! even tho we just saw them 2 days prior for 3 hrs! So they refused to pay a single dime for the tires. Go figure. Then this week on wed. the engine light comes on and the car is slugglish and jumps when press on gas. Today my husband is at the dealership (been there since 9:30 this am) the car DIED as soon as it reached the lot! They are wanting us to fork over $200 to pay to get it fixed! We have a warranty with the vehicle and haven't even had it a month!! NO WAY. So the warranty ppl are arguing with toyota telling them its their responsibility. Toyota isn't liking that. So for the past 3 hrs they have been arguing about it and haven't even touched the car. They want my husband to come back another time...how can he do that when the car DIED? Freaking IDIOTS and Gary and Mark act nice to your face, but I wouldn't recommend them to my worst enemies. Don't fall for Mark's line: "We can easily replace a vehicle, what we can't replace are the people." More
by badandymohr
Employees Worked With
Gary Gibson and Mark Meier
April 11, 2010
Unfortunately, I had a bad experience with the sales manager. I had been warned about this sales manager, Bryan Freund, but I assumed it was a single negative occurrence. This individual is extremely ru manager. I had been warned about this sales manager, Bryan Freund, but I assumed it was a single negative occurrence. This individual is extremely rude and condescending. Bryan even laughed in my face regarding an offer and told me I need to go home and learn pricing. Afterwhich, he denigrated me further with comments such as, maybe I need to look at a little less car if I don't want to pay that much. He attempted to make me feel bad for simply attempting to negotiate the price. It is a car purchase, negotiation is what it is all about. Very disappointed. I WILL NOT RETURN TO TOYOTA UNTIL THIS GUY IS GONE. Beware if you have to deal with the sales manager. More
by bbark
Employees Worked With
Bryan Freund
August 21, 2009
"Back in February or March of this year (2009) we purchased a used Toyota from this dealership. Our salesan was Scott E. Vallier. For me buying a vehicle is always a draining experience. It was with purchased a used Toyota from this dealership. Our salesan was Scott E. Vallier. For me buying a vehicle is always a draining experience. It was with this one as well. BUT. My wife and I found Scott Vallier an easy person to deal with in regards to conversational climate. The dealership experience was very positive. When we went up for follow up appointments if Scott was there and saw us he made it a point to come over and greet us. The airbag sensor for the passenger side was malfunctioning. They couldn't fix it that night and didn't have it in stock. So we made an appointment and they said they would have it by our appointment. There was some other work to be done that was promised at the same appointment. The part to fix wasn't in by the time of our appointment and I don't remember if they called us to alert us as to that before our appointment or not. So we had to made a separate trip for that. There was also something a window not cranking correctly. This wasn't discovered prior to our purchase of the vehicle. We had either a 30 day or 90 day warranty of everything when we bought the car. This crank problem was discovered during that warranty period. I think they had to order a part to fix the problem. But they did it with no hassle at all. I'm not giving them 5 stars because it wasn't a perfect experience. But this dealership is very good. Wish they were closer to us in distance. They are about 60 miles away" More
by CnsmrInBlmgtnIN
Employees Worked With
Scott Vallier, Scott Vallier
May 29, 2009
We are over the moon with joy wwith our Toyota Camry that we purchased at Andy Mohr Toyota. The store is enormous, with a showroom full of cars, just about every model Toyota on the lot, and a good selection we purchased at Andy Mohr Toyota. The store is enormous, with a showroom full of cars, just about every model Toyota on the lot, and a good selection of pre-owned cars. The salesperson we worked with was very knowledgable about the cars, even the pre-owned ones. The waiting area is comfortable, with a play area that our daughter made good use of, and they were very accomodating with the test drive, allowing us to use our car seat. I was especially impressed with the facility and the staff members, and we got an excellent price on the new car and for our trade. Many thanks for a very pleasant car shopping experience, and I hope to be doing business with Andy Mohr in the future. More
by lfc999
Employees Worked With
Dean, Liz
August 23, 2008
I TRADED IN MY TRUCK FOR A 2006 PRIUS O 7-22-08. I WAS SUPPOSED TO HAVE MY TITLE INFO BY 8-12-08. AFTER THREE CALLS TO THE TITLE OFFICE AND TWO TO MARCEL THE MANAGER I STILL HAVE NO PAPERWORK. MY TEMPORA SUPPOSED TO HAVE MY TITLE INFO BY 8-12-08. AFTER THREE CALLS TO THE TITLE OFFICE AND TWO TO MARCEL THE MANAGER I STILL HAVE NO PAPERWORK. MY TEMPORARY PLATE IS EXPIRED TODAY 8-23-08 AND THE LICENSE BRANCH IS CLOSED UNTIL TUESDAY 8-26-08. THE CAR IS PARKED AND I AM PISSED. More
by MADATANDYMOHR
Employees Worked With
SCOTT CLUGSTUN, MARCEL THE MANAGER
October 04, 2006
I don't know about the other sales associates at this dealership but the one I dealt with was the rudest person I've ever met. This man was annoyed because I wanted to test drive a vehicle and when I te dealership but the one I dealt with was the rudest person I've ever met. This man was annoyed because I wanted to test drive a vehicle and when I test drove it rolled down the windows and turned on the AC full blast in an attempt to hide a grinding noise coming from the back of the used car I was looking at. When I told him I didn't want the car he got very nasty with me and told me I could have a nice day and I was basically kicked off the lot even though I had asked to see other cars. More
by kanamidori
