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Andy Mohr Toyota

Avon, IN

3.6
608 Reviews

8941 E Hwy 36

Avon, IN

46123

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Showing 608 reviews

July 22, 2021

When discussing financing options on purchasing a new 2021 Tacoma, I told the salesman that I was approved at 2.19%, and was interested in hearing their available rates. They came back with 2.14% through More

by DeceivedByAndyMohr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mo
Jul 23, 2021 -

Andy Mohr Toyota responded

We hate to hear you feel that way, as we make it a point to be upfront and honest with our customers. We apologize if there was a miscommunication about the loan fee, which is clearly disclosed on the contract, and at any time during the process you just had to let us know that you would have preferred to finance with your bank. We encourage our customers to read and understand the contract in its entirety before signing, and our Finance Managers are always happy to explain anything if there are questions. If you’d like to discuss this further, Ben Mendoza is our General Manager and he is available to speak with you. He can be reached at bmendoza@andymohr.com or 317-563-0788.

Jul 25, 2021 -

DeceivedByAndyMohr responded

Note that they did not deny deception. In Indiana, the options provided by a dealership to an individual consumer have to improve what I have available or else it is a deceptive business practice.

July 14, 2021

I bought a Infiniti qx60 month and 1/2 ago and the headlight lights did not work on the vehicle. The dealership made sure that it was fixed and that I satisfied with the work they did once I posted m More

by vickihampton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan's manger
Jul 16, 2021 -

Andy Mohr Toyota responded

We appreciate your feedback, Vicki. We understand that our management team has spoken with you and the situation has been resolved. If there is anything else we can assist with, you can reach us at 317-563-0788. Thank you!

June 21, 2021

I worked with Rick Sullivan on the purchase of my 2021 Venza. My husband recently purchased a new car from Rick, so naturally I also worked with Rick. He was very personable and professional. He was not More

by fshumaker14
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Margo.
Jun 25, 2021 -

Andy Mohr Toyota responded

We're so glad to hear that both you and your husband enjoyed working with Rick, and we hope you're loving your new Venza! Thank you!

June 10, 2021

I had a solid and easy experience with the sales process. I knew what I wanted and the team led by Bobby Heaton made sure that there was no push and no hard sell......they just showed me what I wanted to see More

by cjrito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Heaton, Chris from financing and Marge(?) for the paperwork
Jun 11, 2021 -

Andy Mohr Toyota responded

Thank you so much for your feedback! We appreciate you going out of your way to work with us, and we look forward to seeing you again in the future!

June 10, 2021

Scott is very product knowledgeable. He worked with us to get us the product and deal tha we both liked and fit our budget. He is friendly and very easy to work with. Margo in financial services was More

by shaw.lindsay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rubin , Margo Kerr-Armour
Jun 11, 2021 -

Andy Mohr Toyota responded

Thank you so much, Lindsay!

June 05, 2021

Rick our salesman was really awesome. He was not pushy on us getting any cars he helped us out and let us pick what we like. Ben the manager Was really helpful More

by DEllis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan and Ben
Jun 11, 2021 -

Andy Mohr Toyota responded

We're so glad to hear that Rick and Ben made your experience with us so pleasant! Thank you!

June 04, 2021

They had what I was looking for and we came to the term that I wanted. Thanks folks for all your hard work and efforts. More

by Marcus.Howard8544
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hayden
Jun 04, 2021 -

Andy Mohr Toyota responded

That's great to hear, Marcus! Thanks so much!

May 26, 2021

I had a positive and productive transaction at Andy Mohr Toyota. The salesman, Mr. McGuire, was generally helpful and trustworthy. New Car Sales Manager Stephanie Gibson was a delight and very much a pleasu More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Gibson, Doug McGuire
May 28, 2021 -

Andy Mohr Toyota responded

We're glad to hear that the team provided you with as positive an experience as possible, Michael! Thanks so much for sharing, and we hope you're enjoying your new Tundra!

May 24, 2021

All the horror stories you hear about untrustworthy and shady car salesman, is true here. Don't go here. Just keep walking or driving by or you will regret not listening to me. Save your time and money. Do More

by Thethornstar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Barmes
May 28, 2021 -

Andy Mohr Toyota responded

We’re sorry for the confusion here. Without getting in to too much detail, it appears there was a miscommunication regarding the pre-approval that you acquired and the fact that it required additional steps to turn from a pre-approval into an actual approval. Our General Manager is Ben Mendoza, and he would be happy to answer any questions you may have about this process. Ben can be reached at bmendoza@andymohr.com or 317-563-0788.

May 24, 2021

I thought Andy Mohr staff were super friendly & went out of there way to help me get the car I wanted for a long time More

by Shawnbisson24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Margo
May 28, 2021 -

Andy Mohr Toyota responded

We're so glad to hear that the team was helpful, Shawn! Thanks so much for taking the time to share!

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