Andy Mohr Toyota

Terrible service department and customer service. Lots of excuses and stories. Little communication. Don't return calls. After 8 weeks the car was repaired. Lots of excuses and stories. Little communication. Don't return calls. After 8 weeks the car was repaired. More

Unprofessional management and poor service. Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped my car off speaking with service helper named Nerri. Explained to me it was no problem and would take only 2 hours. He mentioned to me that they were apparently 6 cars behind. I said no worries just call me when its ready. I waited 2 hours and got the call to be told they made a mistake. The part ordered for service was never ordered somehow even tho before the appointment it was checked in inventory and green lighted. I demanded to speak to a manger, and was put on hold to be hung up on and then texted that they'll call me shortly. As im on my way to retrieve my vehicle the manger tells me " so we have this story " , but this is no story and this is not a manger who is doing thier job. As they crash out on me on the phone and ask me " what do you want me to do here." This shop is a joke , this was my second experience of using them in 6 months time. The first time was an oil change on my 2004 highlander. There was a 2025 grand highlander had the same thing done parked next to mine. As the owner drove out I watched 6 or more quarts of oil spill out the forgotten drain plug and watched them drive out and down the street. Should have never came back but sadly I did. Stay away from this stealership and thier Unprofessional service station unless you want to pay thousands in repairs or have your vehicle held against you. More

The service was Really good fir me was a 5 stars service very good job guys very good job guys More

This is great place to go. They are very nice and they do right. My advisor waa great and the lady who assist me. They are very nice and they do right. My advisor waa great and the lady who assist me. More

I went in for an oil change and free tire rotation. I told them I didn’t want their inspection because it takes and hour plus and they come back and tell you that you have $3000+ of bogus repairs that I told them I didn’t want their inspection because it takes and hour plus and they come back and tell you that you have $3000+ of bogus repairs that are needed. More

I was glad to find this dealership after moving here from Florida and having a bad experience at another Toyota dealer here in Indianapolis. They are professional, answer my questions and it’s easy to get a Florida and having a bad experience at another Toyota dealer here in Indianapolis. They are professional, answer my questions and it’s easy to get an appointment More

Great friendly service, done in a timely, professional and efficient manner. Highly recommend to all! and efficient manner. Highly recommend to all! More

Had my car 10 days out of first month I owned it because they didn't drive it to find what I was trying to explain was wrong with it. Finally they listened after I drove over and hour for the third time and they didn't drive it to find what I was trying to explain was wrong with it. Finally they listened after I drove over and hour for the third time and fixed it but on my dime More

Reliable service very good staff and friendly thanks Mousa for helping and see you again just keep it like that:) Mousa for helping and see you again just keep it like that:) More

Brought my Toyota in for oil change, rotate, specifically asked for tire pressure check, cause had a low tire and light was on. When I picked up vehicle the light was still on and the tires were never rotate asked for tire pressure check, cause had a low tire and light was on. When I picked up vehicle the light was still on and the tires were never rotated. I had to come back in for them to air tires and rotate. Now I am noticing the wipers were never even changed! I spent $250 for an oil change. I will never return to this location and I would advise anyone to be cautious on trusting this dealer. More