Andy Shaw Ford Inc

Questionable knowledgeability and expertise Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to dou Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to doubt the knowledgeability and expertise of the people working there. For future service on my F-150, I will consider other service providers even if I need to drive farther to get it, and I urge you not to be overly trusting of the service department at Andy Shaw Ford if you decide to go there. More

Great Sales Department Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned and we will continue to purchase our vehicle's there for years to come. Thanks Heather More

Above and beyond the standard of excellence! I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of d I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of dealing with Deatra Soop and now go out of my way to come here fro service. Friendly, knowledgeable, professional, respectful, and I could go on. Because of her, my next new F-150 will come from Andy Shaw More

Service Dept. Thank you Deatra Soop! This was by far the best experience I have ever had with a service department because of you! She made sure I was well informed Thank you Deatra Soop! This was by far the best experience I have ever had with a service department because of you! She made sure I was well informed about everything that was going on with my car and kept me updated! I will certainly recommend your service dept. to friends and family! Hats off to you!!! More

A Service Department That Cares About You! If I had to take my car somewhere to be worked on, I would take it to Andy Shaw Ford. I would ask for John Turner, a Service Advisor, who tries his b If I had to take my car somewhere to be worked on, I would take it to Andy Shaw Ford. I would ask for John Turner, a Service Advisor, who tries his best to help as much as he can! I would also ask for Lucas, a very good service tech., who really knows what he is doing under the hood of a car. I am really happy with the work they do here. For them, you are not just a number but a person. They have really helped me many times. Thank you, the whole Service Department, for a job well done! Oh, one more thing, I do not own a Ford, they do not care because they service all makes. I think is really cool. -Mr. Laney More

spectacular Went to visit Hope Ball Cabe and didn't plan on buying a truck but she made a deal I couldn't resist. She was amazing to work with as well as Scott we Went to visit Hope Ball Cabe and didn't plan on buying a truck but she made a deal I couldn't resist. She was amazing to work with as well as Scott wells. I will definitely send more customers to them and especially to Hope. More

Steve was super helpful! Steve was wonderful to work with during the car buying process. I was able to tell him what sort of vehicle we were looking for and he found us the pe Steve was wonderful to work with during the car buying process. I was able to tell him what sort of vehicle we were looking for and he found us the perfect car in just a few days! Everything went very smooth and he took care of all the stressful details. This was the easiest car-buying process, and we got a great car for a great price thanks to Steve! More

US Wells I have been using Andy Shaw Ford service department for 12 years and have never been disappointed. I have always received top quality and professional I have been using Andy Shaw Ford service department for 12 years and have never been disappointed. I have always received top quality and professional care. David Rogers is an absolute asset at Andy Shaw Ford. His honest and professional way of doing business is why I have been a customer for 12 years More

Great Experience I am a busy person....3 kids, two jobs and school. When my teenage daughter's truck was totaled, the logical thing to do was to give her my 2010 Focus I am a busy person....3 kids, two jobs and school. When my teenage daughter's truck was totaled, the logical thing to do was to give her my 2010 Focus that still runs like a top and buy myself a new vehicle for work. I drive a lot as a social worker. So, I called up Andy Shaw to speak to Allen Powell who sold my husband an excellent used truck last year. Allen gave me information about the inventory and we discussed my best options. A few days later I walked onto the lot and was greeted by my old friend, Donald Bradley. Allen was out that day but Donald (who I have known since childhood) eagerly but without pressure showed me around their Ford Focus inventory and gave me a test drive of the a 2016 stick shift model that gets 35-45 mpg. I was very excited by this option. Two days later I returned to purchase that vehicle.....Donald and Allen worked together on the sell in order to accomodate my busy schedule. Financing options were excellent and my 2016 Focus was gased up and ready to go in a short while. I felt like I made the best decision based on my needs and that the sales staff worked as a team to get me the bset deal. I highly recommend Andy Shaw Ford and will be returning in the future when I have the need for another vehicle. I have used other nearby dealerships in the past but never felt quite as well treated. More

Don Bradley was Great We had a bad experience with a Ford Focus through no fault of the dealer. Don Bradley and the rest of the crew bent over backwards to make sure we got We had a bad experience with a Ford Focus through no fault of the dealer. Don Bradley and the rest of the crew bent over backwards to make sure we got a car that we felt comfortable with and love. They were under no obligation to help us but did everything they could to handle the situation. Scotty, Don and all the rest are so great. We will go back. More