Angela Krause Ford Lincoln

The service rep, Benji, took great care of me, made sure I was comfortable. I have a challenge walking very far, and he arranged things just the best. The service was first class. I was comfortable. I have a challenge walking very far, and he arranged things just the best. The service was first class. More

Brought my car in to be detailed. — Both Kevin and his manager, Steven went above and beyond in caring for my car and their customer! Everyone, I encountered in their service departme — Both Kevin and his manager, Steven went above and beyond in caring for my car and their customer! Everyone, I encountered in their service department was very helpful, friendly and professional! That’s extremely hard to find at most businesses these days and very much appreciated. More

The service department here is great and I always feel they never try to upsell unnecessary repairs like other dealerships. Harry McCalla resolved a very sticky situation and I appreciate his professional they never try to upsell unnecessary repairs like other dealerships. Harry McCalla resolved a very sticky situation and I appreciate his professionalism. More

Great job, Alex was super helpful and on top of things. A bit faster service would be helpful A bit faster service would be helpful More

We just completed some significant repairs on our Ford Expedition. Angela Kraus Ford's service department is heads above the rest. They kept us informed and Chantelle was amazing. They contacted Ford for Expedition. Angela Kraus Ford's service department is heads above the rest. They kept us informed and Chantelle was amazing. They contacted Ford for us to get a reduction in our quote due to the long term issues we have had with the vehicle that Tidwell never addressed. They completed repairs that should have taken a week and a half in 3 days as we needed our car. They went over and above and we can already tell a major difference in how our Expedition is running. Thank you to the entire team! More

I think the professional and very fast when it comes to your vehicle enjoy working with them bringing my F150 to get my repairs done your vehicle enjoy working with them bringing my F150 to get my repairs done More

Steve it was so helpful very knowledgeable of his profession he was very courteous and very nice person. Thank you profession he was very courteous and very nice person. Thank you More

Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

Customer service has greatly improved! Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience More