Angela Krause Ford Lincoln

Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

Customer service has greatly improved! Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience More

Great communication! Excellent service! I had a great experience! Alex was very cooperative! Highly recommended! Excellent service! I had a great experience! Alex was very cooperative! Highly recommended! More

My Lincoln Nautilus was leaking rainwater into the back seat floor It was soaked and smelled. I took it in for service but it happened again. When I rescheduled the repair Morgan took it on as if it was seat floor It was soaked and smelled. I took it in for service but it happened again. When I rescheduled the repair Morgan took it on as if it was her project and made it her concern also. She took away any worries I had about addressing this issue and made sure I had a loaner, updated me regularly. And when she was not satisfied with the smell after they corrected the issue she provided white glove service and parts to ensure the mildewy smell was gone. I’m ever so grateful to her and Angela Krause Ford for correcting this problem. As a Ford retiree I’m impressed and proud of this Ford dealership. Thank you for delivering what we say. More

Extremely responsive in their service department. I never have to wait or get forced to text just because they don’t want to speak with their customer. Too bad other Ford dealers cannot follow their I never have to wait or get forced to text just because they don’t want to speak with their customer. Too bad other Ford dealers cannot follow their example. More

Angela. Krause is top notch. They are fair priced and quality is over the top. Customer service is great!! Krause is top notch. They are fair priced and quality is over the top. Customer service is great!! More

Great service, friendly, clean and helpful in every way. Explained everything that was needed in detail and I feel very comfortable going back! Explained everything that was needed in detail and I feel very comfortable going back! More

Excellent experience with the service department. Kept me informed on the repairs being done and estimated time it would be finished. Kept me informed on the repairs being done and estimated time it would be finished. More

Great dealer. Buying experience was great as well as the service department when I brought my vehicle in for service. Would highly recommend. Buying experience was great as well as the service department when I brought my vehicle in for service. Would highly recommend. More

Purchased a used RV motorhome from this dealership. They offered me an RV maintenance agreement for over $3000, which I also purchased. When I needed to use the maintenance agreement, I discovered th They offered me an RV maintenance agreement for over $3000, which I also purchased. When I needed to use the maintenance agreement, I discovered that the dealership had fraudulently submitted an agreement to the warranty company that not only had I not signed, but additionally did not cover anything on my vehicle. They are completely non-responsive to telephone messages. The only way I was able to speak to somebody about this problem was to wait in their waiting area until someone from finance would speak to me. Any promises they made to correct the problem were never kept and they continued to ignore ALL telephone calls. The Georgia Attorney General's office of consumer affairs tried to assist in the resolving the problem and they chose to ignore ALL communication from the Attorney General. ABSOLUTELY THE WORST ORGANIZATION I HAVE EVER ENCOUNTERED AND YOU SHOULD NEVER DEAL WITH THEM. More