Antwerpen Hyundai Catonsville - Service Center

Despite an anticipated wait for the services I was getting, an Antwerpen representative checked with waiting customers to see when they had arrived and how long they had been waiting. I thought this s getting, an Antwerpen representative checked with waiting customers to see when they had arrived and how long they had been waiting. I thought this showed the company cared about its customers. More

Patty was so very helpful throughout the entire process! I am pleased with my experience and will keep Antwerpen in mind for any future issues! I am pleased with my experience and will keep Antwerpen in mind for any future issues! More

Nevin provided excellent customer service. He thoroughly explained what a diagnostic inspection of my vehicle covered. He listened to me while I explained the reason for my visit. He assured me my concern explained what a diagnostic inspection of my vehicle covered. He listened to me while I explained the reason for my visit. He assured me my concerns would be addressed. I was satisfied with the intake procedure and consultation. Plus, the wait time was reasonable. More

I wish they had a program that would remove scratches which appeared on the vehicle. I thought I had purchased a program of such and found out that it was not the one to include scratches which was what which appeared on the vehicle. I thought I had purchased a program of such and found out that it was not the one to include scratches which was what I was told when purchased. I had to pay an additional $200.00 to get them completed. Thank you More

During my 2 recent visits, I received outstanding service from Patricia Campbell and Vincent Hammond. During the first visit, Patricia was very helpful explaining the repairs my vehicle needed, even though from Patricia Campbell and Vincent Hammond. During the first visit, Patricia was very helpful explaining the repairs my vehicle needed, even though the recall part was not there. During the second visit, Vincent was very helpful explaining the repairs my vehicle will need in the near future, and the recall part was installed. Their outstanding service is appreciated. More

They was on time finishing the work of my vehicle. The young lady that handle the paper work was very nice and Pleasant. .She answered all of my questions. young lady that handle the paper work was very nice and Pleasant. .She answered all of my questions. More

The staff provided quality customer service. They worked together as a team to ensure the best possible solution while putting customers 1st. Thank you much together as a team to ensure the best possible solution while putting customers 1st. Thank you much More

Vince was super nice, kept me informed. James gave me a ride home and picked me up. Car looks great, the painter did a perfect job. Thanks , I'm very happy! Millie ride home and picked me up. Car looks great, the painter did a perfect job. Thanks , I'm very happy! Millie More

The service was good, but the wait time for an appointment was the worst. I had to wait 2 weeks to bring the car in. Once I dropped the car off, I caught the shuttle home. The driver of the shuttl appointment was the worst. I had to wait 2 weeks to bring the car in. Once I dropped the car off, I caught the shuttle home. The driver of the shuttle was very pleasant. Lily, from the service dept, called me to keep me informed of the work being done and the timeframe. She was very pleasant and accommodating. My one complaint is that I'm going to have to bring the car back because I'm still experiencing some issues that should have been resolved when the work was done. More

I purchased my vehicle in April of this year. It was brand new. After a few weeks, my brakes started to squeal. I have taken my Santa Fe to the service department 3 times. The first time they didn’t brand new. After a few weeks, my brakes started to squeal. I have taken my Santa Fe to the service department 3 times. The first time they didn’t hear the noise. The second time the mechanic rode with me in the truck and he heard the squealing and applied some type of lubricant to the brakes. The squealing returned. I took it back to the service department, the mechanic rode with me and heard the noise and suggested I come back after reaching 1000 additional miles to see if the noise stops. I told him absolutely not. Then he suggested I call Hyundai Customer Service Department and issue a complaint. I did call and now a case has been established. I am awaiting a solution. I believe no one should ride in a new vehicle hearing the squealing of brakes or any other abnormal sounds with less three moths of ownership. This issue can be resolved by replacing the brake system or finding a similar vehicle in excellent condition at no additional cost to the buyer. I rather have my vehicle repaired. I loved the Santa Fe when I brought it. I had a Santa Fe before purchasing this one and had no problems at all. I don’t think it is a Hyundai problem but maybe someone blinked during construction of the braking system on the passenger side. Please fix my Santa Fe soon. There are no braking recalls on 2021 Santa Fe. Thank you. More