Antwerpen Hyundai Catonsville - Service Center

I brought in my car for an oil change and ever since, the car has been leaking oil to my garage floor. This is unacceptable car has been leaking oil to my garage floor. This is unacceptable More

Excellent service and staff. Very nice experience. Would use them again. Clean waiting area and wonderful experience with everyone that I had to deal with. use them again. Clean waiting area and wonderful experience with everyone that I had to deal with. More

The service agent was professional and helpful. Although I'm covered for maintenance oil changes, they tried to charge me for it. But I corrected him and he was understanding. I'm covered for maintenance oil changes, they tried to charge me for it. But I corrected him and he was understanding. More

Came in for my oil change Patty Campbell was awesome got me in and out I had an 9am appointment and needed to be out by 10:am she was very accomdating she came and let me know the update and what the recomm me in and out I had an 9am appointment and needed to be out by 10:am she was very accomdating she came and let me know the update and what the recommendations for my car was. Very personable More

What is the point of making an appointment if I still have to wait for over an hour? Because of the delay at the dealership, I had to work and take my conference calls in the lobby. I get that "things have to wait for over an hour? Because of the delay at the dealership, I had to work and take my conference calls in the lobby. I get that "things come up," but making me wait for an additional hour-and-a-half is a bit much, for anyone! Normally, I have little to no issue with this dealership, but being this far delayed threw my day in chaos. Those that have appointments SHOULD be granted priority. If too many people were scheduled, then the service should be able to handle that accordingly or call people and let them know what is happening. Or, don't allow for so many appointments. I was so disappointed. The team kept apologizing, but apologies go so far. They were very kind, as always, but I was livid that I had to wait so long. I am sure it also made the nine other people in the lobby with me, just as frustrated as I was that day. Furthermore, when I went to pay for my oil change after being told I could pay there, I went to the cashier and they didn't have my paperwork. So, I - I went back to the service counter to ask where my paperwork was for payment and it wasn't done processing. Once it was, I went back to the counter, and the sales person was gone. I had to find them and then I could pay. I would still recommend, but seriously, get-it-together. I did not feel like a valued customer, I felt like their problem. More

It all went like clockwork, except that instead of receiving a call, telling me everything was ready, and what the bill would be, I had to call in, to make sure all was done. In addition, the bill cam receiving a call, telling me everything was ready, and what the bill would be, I had to call in, to make sure all was done. In addition, the bill came to over $900, when I had been quoted $750, and it took a little while for the bill to be reduced to the quoted amount. I cannot fault anyone whom I dealt with when I came to pick up the car; everyone was cordial and professional throughout the process. More

I was wondering what is covered under my 100,000 warranty because I paid 301,00 yesterday for a 15,000 miles service. Thanks you because I paid 301,00 yesterday for a 15,000 miles service. Thanks you More

Scheduling an appointment has been challenging for me with my.work schedule. I was pleased that I could come in for an unscheduled oil change. Dropped off car in the morning and ready by lunchtime. with my.work schedule. I was pleased that I could come in for an unscheduled oil change. Dropped off car in the morning and ready by lunchtime. More

After service my car sensor still reads need service .Tjisshould have been checked by someone before my car was brought back to me. Now I have to bring my car back in so that they can reset the sensor . .Tjisshould have been checked by someone before my car was brought back to me. Now I have to bring my car back in so that they can reset the sensor . More

2 1/2 hours for an oil change and tire rotation (with a scheduled appointment) is absolutely ridiculous, The excuse is always "we are short techs". If that's the case then DON"T schedule so many appointme scheduled appointment) is absolutely ridiculous, The excuse is always "we are short techs". If that's the case then DON"T schedule so many appointments in one day!!! More