Antwerpen Hyundai Catonsville - Service Center

Dealership has done a great job on everything that I have asked them to do. My service writer Lilly has gone above and beyond her job to get my work done correctly. Thank you for having her as an employee. asked them to do. My service writer Lilly has gone above and beyond her job to get my work done correctly. Thank you for having her as an employee. More

My service was very quick. The only 2 negatives, was when I was not verbally greeted at all, even though some people were not on the phone. AND, that person automatically presumed I knew and completed when I was not verbally greeted at all, even though some people were not on the phone. AND, that person automatically presumed I knew and completed the check in protocol. Poor PR when a client is ignored and treated as stupid from the very beginning of the dealership experience. The 2nd negative, was the showroom people gathered together for long periods of time did not wear their masks over their faces, but only around their necks. I'm not sure how clients would feel safe in approaching them when the time came to buy an auto. More

Jaylen (at the Service Center) was exceptional in his customer service, telling me what my Hyundai Santa Fe Sport needed and not pressuring me to pay for services that could be handled at a later time. I customer service, telling me what my Hyundai Santa Fe Sport needed and not pressuring me to pay for services that could be handled at a later time. I recommend him greatly! He is very polite, amicable, and professional. I hope to have him assist me when I return to complete the last maintenance service item which I decided to postpone until a later time. More

Deanna Parks has:* Excellent customer service Skills* Deanna Parks has: * Excellent customer service Skills * Excellent communications skills * Excellent listening skills * Sincere concern for the cus Deanna Parks has: * Excellent customer service Skills * Excellent communications skills * Excellent listening skills * Sincere concern for the customer Grateful that professionals worked on my car! More

I booked an appointment for service thinking it was for February but it was for March. Deanna took the car anyway since I had already had it towed, and the technician stayed late even to work on the car. I February but it was for March. Deanna took the car anyway since I had already had it towed, and the technician stayed late even to work on the car. It was finished the next morning. Thanks so much. More

Came in to get a recall addressed. Once the car was finished, we arrived and asked for the car and the individual that was asked to get the vehicle said "I'm having my coffee first." After waiting for finished, we arrived and asked for the car and the individual that was asked to get the vehicle said "I'm having my coffee first." After waiting for approximately 20 minutes, we approached the counter and inquired where the car was and were informed we needed to talk to the manager. Turns out they lost the key to the vehicle! Not the first 1 Star experience here More

Good people appreciate all the help. No bad review on my behalf. Close to home. Easy to work with. Good business near my home. Thanks. behalf. Close to home. Easy to work with. Good business near my home. Thanks. More

I would have liked a car wash with my oil change without me asking for it. I would have also liked to have had my recall taken care of, but overall, good service. me asking for it. I would have also liked to have had my recall taken care of, but overall, good service. More

The service was very good and on time and everyone friendly. She give me some information that was very helpful. I was there for a recall. friendly. She give me some information that was very helpful. I was there for a recall. More