Antwerpen Hyundai of Clarksville

I have bought from this dealer many times and sent 8-10 deals there way use to be good now the last sale it’s 4 months later and still no floor mats that were missing at time of pick up!!! ( how long does deals there way use to be good now the last sale it’s 4 months later and still no floor mats that were missing at time of pick up!!! ( how long does it take to get a pair of floor mats) I AM DONE WITH THIS DEALER!! My guess they don’t need the 10-15 deals I send them More

I waited for my car to be serviced and let the service department know that I would be waiting, My appointment was at 2:00 and I got there at 1:30. I asked how long it should take and was told that it wo department know that I would be waiting, My appointment was at 2:00 and I got there at 1:30. I asked how long it should take and was told that it would take approximately 2-2/2 hr. I waited until approximately 6:00 and then I went to see what was taking so long. I was told that they called me but I did not hear the phone. I was also told that they went out to the waiting room and was called. I assume I must have been in the restroom because other than the waiting room that was the only other place that I had been. My question is why did they not call me in the waiting room more than once or call only once. I suggest in that calls and notifying in the waiting area should be more than once until the person is located. I try to be very patient and not bother workers but I was not happy that I sat there much longer than was necessary. More

I will say that I did not have a great service with this dealership. I was initially charged for an oil change that is free under my maintenance plan. After telling staff this, I was told that my maintenanc dealership. I was initially charged for an oil change that is free under my maintenance plan. After telling staff this, I was told that my maintenance policy was outdated. I had to go to the supervisor who then told me the same thing after checking again. I offered to call to verify my maintenance service for them, which was then they decided to take a further look into it to then realize that my coverage was valid. They then took the charge off my bill after I had to question them 3 times. I left feeling like they were trying to take advantage of what they thought I didn't know, which I didn't appreciate. Secondly, part of my service included a software update on my Hyundai Elantra, but as a result, I am no longer able to remote start my vehicle. The alarm goes off anytime I attempt to do so. There's been so much going on with Hyundai lately, not being forthcoming with information they know. It would have been nice to know I would have lost my remote start privileges. Just overall bad service. I am looking into getting a different make vehicle altogether. More

Phenomenal customer service! Would recommend for any Hyundai owner who values communication and fair treatment. Would recommend for any Hyundai owner who values communication and fair treatment. More

Everyone at Antwerpen Hyundai gave us a professional and courteous experience. I wasn't planning on purchasing a new car, but my salesperson MO was outstanding. He found the perfect car for me. The sales courteous experience. I wasn't planning on purchasing a new car, but my salesperson MO was outstanding. He found the perfect car for me. The sales manager Kevin was very accommodating and put together an offer I couldn't refuse. Finally, my finance manager John made the closing process quick and painless. I am very happy I have now gotten another car from Antwerpen Hyundai and I recommend going to see MO for your next purchase. More

Great Customer Service , I was able to see al the inventory, asked many questions with out feeling pressured to buy, very friendly clean and welcoming atmosphere. inventory, asked many questions with out feeling pressured to buy, very friendly clean and welcoming atmosphere. More

Al was a great attentive salesman he was a great advocate and made the buying process easy! and made the buying process easy! More

Helpfulness and attitude of staff, how pleased with the standard work, general satisfaction overall, quality of contact about vehicle standard work, general satisfaction overall, quality of contact about vehicle More

Pleasant and painless buying experience. The salesperson was very courteous, very thorough in explaining the features of the car as well as buying and leasing options The salesperson was very courteous, very thorough in explaining the features of the car as well as buying and leasing options More

They were a pleasure to work with. They searched for the vehicle I wanted when other dealers were only interested in selling what was already on their lot. Our salesman was very knowle They searched for the vehicle I wanted when other dealers were only interested in selling what was already on their lot. Our salesman was very knowledgeable about the car and took the time to teach us. He has been very responsive to questions even after we got the vehicle home. I highly recommend them. More