Antwerpen Hyundai of Clarksville

Tevin Roberts & Antwerpen Hyundai are AMAZING When we walked through the front door, Tevin made us feel so comfortable and welcome! His bright smile and outgoing personality made the whole process When we walked through the front door, Tevin made us feel so comfortable and welcome! His bright smile and outgoing personality made the whole process much more enjoyable! He answered all of our questions thoroughly and made sure we knew ALL of the features for our chosen vehicle! He definitely will be our go to from now on!! The dealership as a whole, the staff were so friendly and welcoming. All together a wonderful experience and we are so happy with our Kona! Thank you Antwerpen Hyundai!!! More

Excellent Sales Experience! After visiting two Hyundai dealerships closer to my home, where the salesmen treated me like I was stupid (i.e. saying they'd lose money on the deal i After visiting two Hyundai dealerships closer to my home, where the salesmen treated me like I was stupid (i.e. saying they'd lose money on the deal if they sold it for less than the MSRP) I ended up going to Antwerpen Clarksville. I worked with Tevin, a salesman, and with Kevin Kim, one of the managers. I'd done my research before visiting: I knew exactly which car I wanted, and which trim package, and at what price. We discussed the price, and since the one I'd come in with was reasonable, with profit factored in, that's where we ended up...within less than thirty minutes, start to finish (this was after a brief attempt to get me to consider a different model, since they didn't have my exact model in stock, but that seems like a reasonable approach: when I said no, and was clear that I only wanted the model I'd identified, Tevin and Kevin both worked really hard to find my car). It took over a month, because they simply weren't available anywhere on the East Coast; we had to wait for one that was in transit. The day it arrived they called me, and they seemed as happy and excited as I was! Because I live at such a distance, they did all the paperwork at the dealership and then brought it to me--a four-hour round trip--along with the car. That's stellar service. This is my third Hyundai, and I'm not only brand-loyal (they've been spectacular SUVs) but now I'm also Antwerpen-loyal. Great job, guys! More

HIDDEN FEES BEWARE Recently visited to purchased a used vehicle at a price point that I saw online and when I got there I test drove the car and loved the vehicle and we Recently visited to purchased a used vehicle at a price point that I saw online and when I got there I test drove the car and loved the vehicle and we came up a financial plan for me to get the vehicle the following day, I come back the next day and all of a sudden the price jumps $3,000 in “fees” that were never disclosed initially and was given no real justification as into what these fees entailed just a bunch of excuses on why the initial posted price was an error. None the less I walked away from which I thought was an original good deal. These people are literally con artist I’ve been purchasing cars for years and never heard of fees such as $995 for MD state inspection and a $1295 “refinishing fee” it was unreal and last time I checked you can’t sell a vehicle without a state inspection and at any reputable mechanic a state inspection is only $79.99 .... I could have spent that valuable time researching another vehicle with a dealership willing to honor there prices !!!!! More

THIS DEALERSHIP EMPLOYS CROOKS AND INCOMPETENT MECHANICS THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to replace the whole engine because of the problem!). Everything seemed fine at drop off, they gave a loaner car and 2 1/2 weeks later it was done. This is when the problem started. First, the car would not start. It was determined (by them) that the battery was bad. I had driven my car there and not had ANY problems with the battery before, but NOW, it is dead and "gone bad" and needed replaced. They said they were not going to replace it, but would kindly sell me a new one--wow. If something were working when it came into the shop, and then not working when it left, I would certainly say that they needed to take care of it! They refused. But this was just the beginning. After getting it home (after they kindly jump started it for me-pfft!) and buying a new battery at the auto parts store, then I discovered the horn no longer works!! REALLY?!?! Moreover, the ambient temperature gauge does not work either. Now, I realize that when you replace an entire engine, sure, maybe they forgot to re-hook up some things ok--but when my son (who primarily drives the car) called to point these out, he was ignored. You would think they would just suck it up and say "Oopsie, bring it in and we'll take care of it" Nope! They refused!! This is not even to mention that they put a deep scrape in the tint, which was only installed months earlier AND when I took the car in it was had FULL gas, but it was returned empty! Really, people?! Oh and they stole money out of the car that had been a savings jar of my teenager who had been pinching pennies for years. Now yes, it was his bad (the teenager) to have left the jar (unbeknownst to me) in the car that was going to be out of my possession for over 2 weeks, so that sucks--but really--you just HOPE that people are honest enough that they won't STEAL MONEY from you!! This is the car that my son drives, so called to try to resolve the issues, and was told basically "too bad." Now, EVERY time I call, the service agent won't answer. Oh, and when I picked it up, there was no one at the cashier's desk. I had to go ask the "receptionist" (or whatever title she has) who was reading, and annoyed to be bothered. She said it was her who was doing that, so she huffed back there to check my car out. She was so freaking rude, and I couldn't believe my eyes that this dealership would have such an unpleasant person as their customer-facing agent! THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. Heck, who knows, maybe they even took my good battery and were trying to pass off a bad one to me instead. I will never return here and will post this review on every single medium I can find. What a bunch of BS! More

Excellent Service at Antwerpen Clarksville I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He imme I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville! More

Great experience Our daughter had purchased her car a month prior to us purchasing ours from Antwerpen. We went back because of the great service that we got from CJ! Our daughter had purchased her car a month prior to us purchasing ours from Antwerpen. We went back because of the great service that we got from CJ! He was personable, knowledgeable and helped us during and after the purchase of our vehicles. More

Bought a Hyundai Tucson These guys were great - did everything they said they would and were all about customer service. I would highly recommend this dealership. They made t These guys were great - did everything they said they would and were all about customer service. I would highly recommend this dealership. They made the experience a great one in every regard. More

Great Service My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicati My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicating what was happening. They try to really make sure they satisfy all my needs. More

Customer experience Joe made me feel comfortable and did his very best to explain options in detail that I could understand. He made it a very pleasant experience for me. Joe made me feel comfortable and did his very best to explain options in detail that I could understand. He made it a very pleasant experience for me. More

Very Attentive Joe is always very attentive and goes out of his way to provide excellent customer service. the service was quick and appreciated the crew vacuuming m Joe is always very attentive and goes out of his way to provide excellent customer service. the service was quick and appreciated the crew vacuuming my car. More