Antwerpen Security Nissan - Service Center

William James Service Mgr AWESOME!!!!!! I take my Nissan Quest here faithfully. Professional staff general manager excellent manners. Service👍. I would recommend this dealer to everyone. Gr I take my Nissan Quest here faithfully. Professional staff general manager excellent manners. Service👍. I would recommend this dealer to everyone. Great job n fast. More

Oil Change, fluids top off & tire rotation Oil light still on, tires were not rotated & oil cap missing. Also, there was an oil leak, but it was not noted on my paperwork, nor noticed during th Oil light still on, tires were not rotated & oil cap missing. Also, there was an oil leak, but it was not noted on my paperwork, nor noticed during the service. More

'Just Like Family' I love this place, for everytime I visit...the employees make me feel so welcome! John Madden and Mike Cedeno are very thorough and personable. They b I love this place, for everytime I visit...the employees make me feel so welcome! John Madden and Mike Cedeno are very thorough and personable. They both work so diligently, to get even those with the worst Credit history, into a vehicle. Their selection of Cars;.SUV's and Trucks, are not 'Lemons' or leftover from things no one else could not sell or no longer wanted. I have a 2013; Java Metallic, Nissan Altima and it is very nice! After being disappointed by other Dearlerships, I realize now, Antwerpen is where I should have gone first! Just recently, Mike Cedeno was able to get a friend/colleague into a nice vehicle. This was after he had been bamboozled by another Dealership. My recent visit on yesterday, February 25th, was for Brake service...I had so much squealing coming from my Brakes...the noise was unbearable. I had the front ones done and my car only makes beautiful sounds! I will return to have the back ones done soon! I recommend anyone, to go to Antwerpen!!! Patrice Day More

Service experience Good experience. Employees polite. Service adviser kept me informed. Vehicle was ready promptly. Dealership was clean. I will definitely return her Good experience. Employees polite. Service adviser kept me informed. Vehicle was ready promptly. Dealership was clean. I will definitely return here for my car needs in the future Thank you Security Nissan More

Scam artists I have gotten oil changes here for the past 2+ years once I moved to the area. Each time I went there was a new recommendation from the service manage I have gotten oil changes here for the past 2+ years once I moved to the area. Each time I went there was a new recommendation from the service manager. 1st time - Flush Brake fluid and Steering fluid. Got a second opinion from a local mechanic and he said it was fine. 2nd time - Front Brake pads need replacing. Local mechanic said they still have 50% life left. 3rd time - BG carbon cleanup. 4th time - Coolant flush. 5th time - there was a noise from exhaust. I figured the exhaust muffler had a hole. They wanted $125 diagnostic + $350 labor + $ 350 part for muffler replacement + anything else that they find. Got the muffler replaced at local mechanic for less than 300 bucks (parts and labor). There won't be a 6th time for me at this dealership. I'm sticking with my local mechanic even for oil changes from now on. Every time I went, there was a new recommendation and never once did the recommendation repeat. Fortunately, I did not get anything else done here, except for the oil changes. I just read the poor reviews for this dealership and thought of sharing my experience. If you still go there, take a second opinion before committing to some fluid change, major repair etc. More

Recall Problems 8/25/14 Antwerpen I had re-call work done on my Sentra, which involved doing some work on the passenger side air bag. The work was completed a 8/25/14 Antwerpen I had re-call work done on my Sentra, which involved doing some work on the passenger side air bag. The work was completed and I used the car for about a week and I needed to go into my glove box. I opened the door and it dropped to the floor. I took the car back to the dealer on 8/25/14. My experience was horrible!! I met with the first line of defense, who looked at the glove box and could tell that the plastic clip was broke. Simple fix, just order a new glove box. I was sent to speak with the service manager who wanted to me to hang around for 30-40 min while they looked at the car. I informed them that I didn't have the time to sit around,because I had other things to accomplish. I will refer to the guy I first met as the first line of defense. He instructed me the he would get someone on it in about ten minutes. As he promised, someone had looked at and fixed the problem. So, I went out to inspect the work done on the glove box, and all he did was to stick the glove box back in-place and said it's fixed now. This is what the guy who broke it did, and a week later it was on the floor. I went back in and spoke with service manager, who in turned called the shop manager.(Jeff) We both went o look at the car, and he had the nerve to tell me that it is working fine after he stuck it back into place. I told him that he only did what the original mechanic did and a week later it would be on the floor. He then went on to insinuate that it was already broken and I was just trying to get them to replace it. He also babbled on about the service, which I had to correct him and show him the service I received at his shop. The mechanic scratched the dashboard, they did not put down paper and got grease on my carpet, and they broke my glove box and never said a word. Now that is service!! We went back in to the service manager and he authorized the replacement of the glove box. The experience left me with such a bad taste, that i had to write and tell anyone that would listen. More

Total rip off. Went to repair driver window issues. Told Total rip off. Went to repair driver window issues. Told that window motor will have to be replaced for $300 and it will take a week for it to get th Total rip off. Went to repair driver window issues. Told that window motor will have to be replaced for $300 and it will take a week for it to get there. Took almost two weeks and 10 phone calls for it to arrive and also to find out that original estimate was wrong and it would cost $675. Took them 3 hours on Friday to replace motor and one hour on Saturday to replace switch that they were never able to diagnose. They left old motor in a vehicle and I decided to test it just in case. Motor was fine. So, for $675 they replaced one good motor with another one and switch. Took them two weeks to figure it out and four hours to do the job. This is rip off and total incompetence of manager and his associates in service department. More

The salesperson promoised and the Manager said he is not here anymore so we cannot honor his words and he is asking for Proof. So funny he says we have detailed your car, I am not sure why they should detai here anymore so we cannot honor his words and he is asking for Proof. So funny he says we have detailed your car, I am not sure why they should detail a brand new car. I showed him the message from the old salesperson acknowledging that free tank of gas for the first service... Wondeful now that i have paid money and got the car.. i cant do much.. One thing i can do is make sure no one else fall in the hands of this dealership... Please please please go for some other better dealership.... not this one... More

They tried to rip me off. I had a service engine soon light so I went and got the code that was causing the service engine soon indicator off the car's computer myself for free at an auto parts store. light so I went and got the code that was causing the service engine soon indicator off the car's computer myself for free at an auto parts store. The code was for camshaft or crankshaft sensors. The repair should cost at most about $250.00. They tried to say I needed a new engine that cost $4750.00 without even trying to replace the sensors or anything. I left immediately. Stay away from that place. They even rip you off on parts. A friend had called to inquire about a part at the security location and they quoted 180.00 more for the part at the security loation than at the Antwerpen Clarksville location and it is the same owner. The Clarksville location even confirmed that the part should cost the same. It is a shame that there a lot of poeple in the auto repair business that want to rip you off. There is more than enough money to go around with the millions of cars on the road. I believe in fate, karma or whatever you want to call it so what goes around comes around. The same idiots that are ripping people off are consumers as well. More

Quite possibly the worst service department of any dealership I have ever dealt with. From the service reps to the manager. This place is a scam and a waste of time.I would not recommend this place to dealership I have ever dealt with. From the service reps to the manager. This place is a scam and a waste of time.I would not recommend this place to my worst enemy. Please don't use them if not necessary!!!!!!!!! More