Apostolakis Honda

This salesman exhibited a strong knowledge of his product and was the #2 reason we purchased our new car. The #1 reason was Honda is a great machine? and was the #2 reason we purchased our new car. The #1 reason was Honda is a great machine? More

As a woman purchasing a car, it's so nice to be treated with care and respect. From the time I spoke with CJ until the completion of purchasing the car I had nothing but positive to say about my overall ex with care and respect. From the time I spoke with CJ until the completion of purchasing the car I had nothing but positive to say about my overall experience. More

I could not be more pleased with the price or the quality of the car I was helped in getting by this dealership. Everyone was extremely friendly and helpful throughout this very important process, and it mad of the car I was helped in getting by this dealership. Everyone was extremely friendly and helpful throughout this very important process, and it made this difficult task much easier. More

WAS TOLD O7 ACCORD HAD A MULTI POINT INSPECTION, AFTER PURCHASE THEY THEN FOUND A BENT WHEEL RIM AND BROKEN DRIVER SEAT WHICH OF COURSE THEY NEW NOTHING ABOUT. WHO DOES THE INSPECTIONS STEVIE WONDER OR RA PURCHASE THEY THEN FOUND A BENT WHEEL RIM AND BROKEN DRIVER SEAT WHICH OF COURSE THEY NEW NOTHING ABOUT. WHO DOES THE INSPECTIONS STEVIE WONDER OR RAY CHARLES? I BROUGHT MY ACCORD IN FOR THE 60,000 MILE MAINTENANCE AND WAS TOLD BY THE SERVICE MANAGER SHE WOULD NOT GIVE ME A COMPLETED 60,000 MAINTENANCE ON THE LAST INVOICE OR ANY INVOICE. HOW DO I EVEN KNOW WHAT THE REQUIRED MAINTENANCE WAS IN THAT SHE DID NOT GIVE ME A CLEAR DESCRIPTIVE PRINT OUT OF WHAT WAS REQUIRED. THERE SEEMS TO BE SOMETHING A LITTLE UNETHICAL ABOUT THE METHOD OF OPERATION THERE. SHE SAID THE INVOICES WOULD SHOW I DID THE MAINTENANCE. THEY ALWAYS SEEM TO FIND SOMETHING TO SERVICE , I WAS TOLD THE WIPERS NEEDED REPLACED AND THE BATTERY. THE WIPERS ARE FINE AND I WILL DO THE BATTERY MYSELF IN THAT I CANNOT TRUST THEM. I GOT THE WIPERS FROM THEM A YEAR AGO AND THEY WERE HARDLY USED. I FEEL I AM BEING TAKEN BY SOME KIND OF EXTORTION SCHEME. More

First, this dealer practiced the old bait and switch. My son went there to purchase a vehicle he was told on the phone was silver with a black interior. This was the bait. When we got there, the vehicle d son went there to purchase a vehicle he was told on the phone was silver with a black interior. This was the bait. When we got there, the vehicle did not exist. That's the switch. They try to sell you a different car. While they said it was a mistake and apologized for the error, it seems very unlikely to get this wrong. They salesman said he went out to the vehicle to get the mileage and sat in the car. The actual color is a very light grey, not even close. Second, they would not even give us the Kelly Blue Book trade in value for a vehicle in fair condition. Which the car was Kelly Blue Book definition. Third, Paul became visibly annoyed when I recommended to my son not to purchase the extended warranty plans and gap coverage. Most of the benefits provided in these plans are covered under insurance or other roadside assistance companies like triple A. He was very condescending. Next, they would not give my son the Graduate Program financing. Paul said he never used the program and didn't know how it works. He seemed puzzled that we were even asking about it. Even though, there is a big sign on the door you enter and they have brochures explaining the program in their showroom. Paul immediately began reading the brochure and appeared to be thinking of reasons not to apply it. My son meets all the qualification criteria, but we did not have the documents (pay stub and copy of diploma) with us. When I complained and told him I was not happy about it, Paul threatened to pull the deal off the table. They would not release the vehicle subject to us sending them the documents. They blamed Honda Financing and said they had to have it approved and Honda Finance was not open on Saturday. My son was approved for standard financing. I would not recommend this dealer to anyone! More

i visited Apostolakis Honda today looking for a car for my wife . We had bad credit and other dealerships wanted to get us in a car that we didnt want for 6 years payments. but this dealership was differen my wife . We had bad credit and other dealerships wanted to get us in a car that we didnt want for 6 years payments. but this dealership was different . the salesman paul whithouse was great , he really listened to me about what i wanted and what i could afford.. the end result was i got 2 autos 1 new honda civic and a used pickup with a credit score of 614 WOW .. Paul even bought me lunch ( thanks Paul) i would recommend this dealership and salesman for thier no pressure sales . thanks paul for restoring my faith in customer service.. Rick More

I was incredibly pleased with the service i received at this dealership- three different people worked together to put together the trade-in and sale, and every one of them were kind, and helpful. i never this dealership- three different people worked together to put together the trade-in and sale, and every one of them were kind, and helpful. i never felt pressured and left a very happy customer! Paul was prompt in replying to my internet inquiry, and when i arrived, Richard was more than happy to take me on a test drive while Paul helped another customer. Both were very knowledgable about the cars and answered every question i had. Gary worked hard to get me financed and put me in a car that i love with a payment that i am comfortable with. I intend to recommend them to every person i know who is looking for a car. Thank you, Apostolakis! More

After researching the new Honda Accord and visiting several other dealerships, I went to Apostolakis and was wonderfully surprised at the friendly and courteous way our salesman, Paul McKay, did busine several other dealerships, I went to Apostolakis and was wonderfully surprised at the friendly and courteous way our salesman, Paul McKay, did business. He did not use high pressure tactics nor talk down to us in an insulting manner. Rather, he explained the car's features in great detail, focusing on all the safety conveniences, and professionally demonstrated the vehicle with the utmost knowledge. We were so impressed and pleased with Paul and his welcoming attitude, we bought the car that day, without hesitation. And unlike so many other dealerships which were highly rated on this site, I must say the Apostolakis and Paul McKay surpassed every one we visited in every way. I strongly recommend this dealership and Paul especially for anyone who does not tolerate insincerity or high pressure intimidation. Paul was comfortable to deal with and we will definitly return in the spring for another vehicle. Thanks again Paul!!!!! More

After taking the car in for a repair on a broken bolt in the drive shaft that was quoted to us at $108.00(not covered under our warranty of course), Apostolakis called several days later. We assumed the cal the drive shaft that was quoted to us at $108.00(not covered under our warranty of course), Apostolakis called several days later. We assumed the call was to tell us that it was finally time to pick up our car. Wrong! Instead we were told that our car had been broken into, two windows had been broken out, our security keypad had been broken, and our GPS had been stolen. They told us that it was, "not their problem", and we are now facing $1000.00 in deductibles for what was orginally a $108.00 repair! We STILL don't have our car back. More

When purchasing a big purchase, I like to do my research. I like to get as many prices as possible so I can compare and educate myself as to whether or not I am getting a good deal. I received a quote for I like to get as many prices as possible so I can compare and educate myself as to whether or not I am getting a good deal. I received a quote for a new car from another honda dealership and then I made the huge mistake and I went to Apostolakis. The sales person put me on the defensive. He asked me why I went to his dealership since I live in Youngstown. He pressured me to do business with him when all I wanted was a quote. He wanted to close the deal after I told him that I was just getting information together. He did not give me a quote because he said there was nothing stopping me from going to the other dealership so I can get a better deal from them. He did not want to play one dealership against each other. That was not my intention. I just wanted to shop around so I could get the best deal and I planned on giving the the dealership who treated me the best the business. Had he not pressured me and had he not make me feel as if I was a criminal asking for a quote, I would have seriously considered to buy a car at Apostolakis. He bad mouthed two other honda dealerships and just sang the glories of Apostolakis. What a typical car salesman, he was awful. I left the dealership feeling as if I did something wrong and did not appreciate how he treated me. I will tell all my friends who are considering a new honda to not go to Apostolakis. This employee needs to put himself into the customer's shoes instead of being an overbearing bully. There is nothing wrong with doing research and with getting other quotes. He needs to realize being a jerk won't win you any business. If you are looking for a new honda, don't waste your time with this dealership. It made me not to even want to buy a new car. I'm sticking with my old car and will save 20k. More