Apple Ford

Dishonest and complete waste of time - Found what looked like a great deal at Apple Ford through Cars.com. Inquired and received a phone call back and proceeded to ask questions about reba Found what looked like a great deal at Apple Ford through Cars.com. Inquired and received a phone call back and proceeded to ask questions about rebates, taxes, pricing, especially being out of state. Was told by multiple salesmen that we would qualify for all rebates, the taxes would be handled properly and that the entire process would be 'completely transparent'. Received a out the door price (not counting trade) from them and it was higher than expected, based on their price, fees and taxes. When I asked for a breakdown, I was told no. Should have dropped the deal on the spot. So much for transparency. Asked the salesman about the pricing difference and also about whether taxes were figured on KY's system or on MSRP. Was told MSRP, which would explain nearly $600 of the difference. Since we couldn't get a breakdown, we foolishly believed the salesman's stories of how taxes were collected and that they wouldn't lose a sale over a $1,500 trade difference (difference between Apple and two other dealers). We drove the 9 hour trip from KY to Apple. We were contacted 4 times while traveling to check our status (important information for later). Once arriving, we test drove the Explorer and decided to proceed forward. They took our car and did a trade estimate and gave us the price. It was the same price as was quoted previously and the trade was not higher (matching the other dealers) as the salesman had promised. The deal, now with a breakdown, showed a higher car price than was given, taxes at the correct KY rate (so was not on MSRP that the salesman had stated - meaning there would be no lower taxes) and the trade hadn't been adjusted. When asking about the details, was told the car price was higher because we didn't qualify for all of the rebates - which TWO salesman had told us that EVERYONE qualifies for the rebates. Was told that only MD residents qualify for ALL rebates. KY people have different rebates. Asked about the MSRP text indicating that taxes was on MSRP and was told that the taxes were correct in original given price so no reduction. Was told that the trade would be no higher. I asked about the multiple times the salesman had said that they would match the trade or adjust the car to work it out, was told 'sorry'. We were asked if we could meet in the middle. We thought about it and since the deal would have been better than our local dealers if we meet in the middle, we said OK. The sales manager was heard a few moments later shouting to the salesman 'NOPE'. We said no deal then and was basically pushed out of the side door. Wouldn't even give us a chance to talk tot he sales manager. Was given our keys and basically, sent packing. Later in the night, after cooling down, we decided to go 'middle of the middle' and offered to meet them at the 75% mark of the difference of where we should have been and where we were. Didn't receive a response back. Sent a few more messages and no response (notice no response now but called or texted 4 times while we were traveling). The next morning, sent a "?" text and received a text that we would receive an answer in a few minutes. We waited 30 minutes, checked out of the hotel and drove home. Received a text the next morning, after we were home, stating that they didn't accept that deal. Received a call from the sales manager within a day. Wanted to know why we were complaining when we knew the deal. He was a complete jerk (as has been pointed out in other reviews). He was demeaning and had no intent other than to try to make me look like a fool and that Apple had done everything right. Had no interest in what his salesman had 'texted' (in writing) about the taxes nor his 'phone promises' of trade amounts. Again, just a complete jerk! All in all, I wasted my only two days off (after working seven straight), $300 in travel money, and a wasted trip to be insinuated that I'm stupid. If anyone reading this is thinking of driving any distance for the 'great deal' that the salesman is promising, words of advise - "Don't waste your time!' Lessons learned from this resulted in the best deal of our life at a dealer less than 2 hours away. One that not only gave a full breakdown without asking, honored every single thing that was told, even when told that some things (like trade) were an estimate. Regards Robert Francis Lexington, KY More

Very pleased with the whole purchase process. Very pleased with the entire process. I found what I was looking for with little effort. The salesman was very helpful in explaining how everything Very pleased with the entire process. I found what I was looking for with little effort. The salesman was very helpful in explaining how everything worked. More

Great, no hassle and can't beat the dealerships warranty The first time I went to Apple, David showed me cars and explained everything that comes in it plus the dealerships warranty. I went online, shopped a The first time I went to Apple, David showed me cars and explained everything that comes in it plus the dealerships warranty. I went online, shopped around l, and realized Apple provided the best price plus their warranty was great. Next time I went to Apple, I was seen by Chris. Chris was also great to work with. The paper process didn't take long at all. More

Straight forward initial experience We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the "let me talk to my manager" or "you really should get the pain sealant" experience. My first ford (we were a GM family). INterested to see how the long term experience is. So far, so good. More

Great Customer Service Chip and Team, I just wanted to send a note to say Thank you to you and your staff. I know you, Wanda, Dusty and Curtis have worked very hard on the Chip and Team, I just wanted to send a note to say Thank you to you and your staff. I know you, Wanda, Dusty and Curtis have worked very hard on the issues and subsequent Reacquisition of my old truck and the purchase of my new Truck. I wanted to make sure I sent a Thank You to all of you guys and let you know how I appreciated everyone’s hard work. You guys have made this painful process very stress free for me and I thank you all very much. I look forward to many years of enjoyment in the new truck and I have all you guys to thank for it. Once again, thank you very much, Jamie More

Great Experience I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxio I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxious to see if the service department lives up to their great reputation for servicing my car. More

Service of F150 Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. T Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. They ordered replacement parts and had my truck fixed within a week. They even provided a rental so I didn't have to miss work during the repair. More

Excellent Experience at Apple Ford! I needed to get 2 rims repaired under my wheel/tire warranty. Kevin Ford did a great job coordinating with my warranty provider and the repair contra I needed to get 2 rims repaired under my wheel/tire warranty. Kevin Ford did a great job coordinating with my warranty provider and the repair contractor and scheduled my appointment for me when I was available. When I arrived to drop off my car, he personally met me and took care of everything. The dealership also offered a courtesy van to/from my work which was extremely convenient. My rims look great again and the entire experience was excellent! More

Daniel Ortiz is what you want in a salesperson! Daniel eagerly jumped in when I wanted a salesperson, and answered ALL of my questions. Let me take out several different versions of the car I liked Daniel eagerly jumped in when I wanted a salesperson, and answered ALL of my questions. Let me take out several different versions of the car I liked just to experience the distinctions myself. He made me feel like the color I loved (Ruby Red) was the coolest color on the planet! It was fun to have him share in my excitement. He was pleasant to chat with and very helpful during the test drives, especially when explaining safety features, which were my main focus. Daniel offered follow-up without badgering like other dealerships. You will enjoy working with him. Si necesitas ayuda: El habla espanol More