Robert Koser

Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

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Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

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Totally amazing!! Apple made me and my family feel so comfortable! I purchased not one but two vehicles back to back within the last 2 days! From our salesman Robert Ko Apple made me and my family feel so comfortable! I purchased not one but two vehicles back to back within the last 2 days! From our salesman Robert Koser to Sales Manager Chris and Finance Manager Mike Thomas, each one of them made us feel at home and made sure they got our deals done! Lindsey Dawson was also amazing at explaining each feature I could purchase and getting me set up on my paint and corrosion protection Mr. Koser our salesman was the best salesman we have ever dealt with, he explained all the vehicles features and truly had our best Interest at heart. We are definitely customers for Life! Thank You Apple Ford More

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Excellent service, On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was near the Apple Ford dealership where my husband and I bought all our cars over the last 17 years. I went to Quick Lane where Ben (Quick Lane) and Paul (Parts Dpt Manager) quickly assisted me. I purchased replacement blades and Ben put them on the care for me. Paul also helped me select floor mats for my 2016 Escape and Ben put those in place for me also. Both gentlemen were very friendly, professional and helpful. They took time to explain the process of selecting the items I needed and putting them in place so that I could make it to work without lost time. They are terrific representatives for the dealership and for Ford and part of the reason I always recommend Apple Ford Columbia to family and friends for excellence in sales and service. Bob Koser is a fantastic salesman and my late husband and I bought quite a few cars from him over the years also. More

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Great place to do business I was in the market for a SUV. I need to be able to tow jet skis. I spoke with Chip Doetsch. We discussed a 2017 fully optioned Black Ford Explorer Sp I was in the market for a SUV. I need to be able to tow jet skis. I spoke with Chip Doetsch. We discussed a 2017 fully optioned Black Ford Explorer Sport with twin turbo V6. The vehicle was ready when I arrived. After a roadtest, a deal was struck. My Explorer was detailed, paint sealed and paperwork signed. I was on my way home in short order. I got a great trade allowance on my 2016 Mustang GT, plus incentives and discounts. This is my second vehicle purchase from Apple Ford and I have always gotten top notch service. More

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Great Experience I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxio I had a great experience leasing my car this month. I love the car and both Chris and Bob were very helpful, knowledgeable, and thorough. I am anxious to see if the service department lives up to their great reputation for servicing my car. More

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Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

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worked hard to earn and keep my business The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arri The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arrived and helped us understand the features of the vehicle. More

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Greatest Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the ver Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the very end. More

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Great car buying experience My wife and I were very pleased to be able to work with Steve Meyer, new car sales consultant at Apple Ford. Steve was very friendly and knowledgeable My wife and I were very pleased to be able to work with Steve Meyer, new car sales consultant at Apple Ford. Steve was very friendly and knowledgeable, easy to talk to and he answered all of our questions and guided us through the new car buying experience. We also appreciated Steve's follow up and willingness to work with us on a price. I'll contact Steve and the team at Apple Ford when it's time to purchase my next vehicle. Thank you Steve. More

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