Apple Honda

Charlie won't tell me his last name A sales manager Charlie at Apple Honda in Riverhead, refused to tell me his last name. When looking over the employees at the dealership the only sa A sales manager Charlie at Apple Honda in Riverhead, refused to tell me his last name. When looking over the employees at the dealership the only sales manager I see is Charlie Glamanco. He was rude and basically told me my issue is not his problem. He was unwilling to work with us and we will NEVER buy a car from them again. As a matter of fact I will continue posting negative reviews regarding this sales manager as he was unprofessional, unhelpful and rude. He hung up on me. If this is what Apple Honda has representing them then they deserve to go out of business.... More

Used to love them, but everything has changed. I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibl I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibly rushed and there was no negotiating on the financing. 2 years later I was in for a service visit, an inspection, when Orlando comes and brings me to the showroom. He offered a free oil change for speaking with him, so I indulged. We began talking about the new models. I from the start maintained I had no intention of buying a car. Then came the famous "well let's look at at the numbers" except the numbers didn't come until after credit checks and deposits. I even tried walking away at the deposit stage and I was shown the refund policy saying if I don't like the finance options I can get a refund. I was then told I need the deposit to see the numbers. Mind you I've maintained the entire time that I don't want to buy a car, I don't want to take a new loan, I don't want to spend 3K on a down payment. I just wanted to hear their appraisal of my vehicle which is what they said this was about in the beginning. Well Monday comes and Orlando is trying to switch my insurance and registration to a vehicle that I never said I wanted to buy, we took only a short test drive in what I thought was just an example of how civics had changed. I didn't even inspect it, let alone want to buy it. So I told him to cancel everything and I'd be coming in at our previously scheduled time for my refund. Well of course he's "busy and will be right out" when I get there. 20 minutes later he walks in the front door with a fresh Starbucks drink. I'm still waiting while he and John the finance guy go and speak with the manager. Then the crowd come over and say "What happened I thought we had a deal? How can we make this work?" So I say "no I never wanted to make a purchase, which I was clear about from the start, I'm just here to cancel is all." The managers were fine, I'm sure upset but courteous and said no problem. Orlando however was clearly angry. I explained again I was in no place to take on more debt in my life, and he still tries to tell me I wouldn't be. I don't know what he calls taking on a larger loan than your current loan? When I said I'm not here to fight , he said well apparently you are. Thrust my credit card at me saying "that's it. I'm done, you can go. Don't waste any more of your precious time" As I turn and walk out he then says "Have a nice life." Now I was already a customer and would have continued using the service department and most likely would have bought a future car there, but not any more. He could've just been civil and said Hope to do business in the future or nothing at all! Service department did good work every mine I visited, thy would of course pull the you need to change your filters, change coolant, etc. but wouldn't pressure you to say yes if you didn't want to take care of it immediately. Unfortunately all their systems are integrated and wouldn't trust my file there to be unsoiled, and can't trust leaving my vehicle there any longer. More

Beware !!! New car sales shows me a new 2016 honda civic ex-t with my 2 young boys, goes over the whole car, watches me take pictures of the car, we neg !!! New car sales shows me a new 2016 honda civic ex-t with my 2 young boys, goes over the whole car, watches me take pictures of the car, we negotiate price and I am ok with deal, states the price I am giving you is just to "move a piece of metal" when I pick the car up at night and in a rainstorm, drive it off the lot, 2 days later I realize they put me in a civic ex, a lesser car, feel like they cheated me Beware More

Thanks, John Jay Recently bought a certified, pre-owned Honda CR-V from Apple Honda, and had the pleasure of working with John Jay Morgan. He made everything really ea Recently bought a certified, pre-owned Honda CR-V from Apple Honda, and had the pleasure of working with John Jay Morgan. He made everything really easy and painless. He's friendly, and kinda funny, too. Apple Honda has a D.M.V. office on site, and they took care of the registration, etc., in a snap. Satisfied customers. More

Best of the best One of the best or the best of the best man in apple Honda service center??. Very approachable and accommodating man. He loves his job ver much no do One of the best or the best of the best man in apple Honda service center??. Very approachable and accommodating man. He loves his job ver much no doubt. Kudos man ! Keep it up ???? More

TERRIBLE customer service. We went to Apple Honda to look for a used car, and found a very nice Honda Fit. We put down a good faith deposit to hold the car, and our salesperson We went to Apple Honda to look for a used car, and found a very nice Honda Fit. We put down a good faith deposit to hold the car, and our salesperson began processing the loan. He called us back the next day and informed us that we needed to put down, "two, three thousand dollars." When I prompted him further, explaining that there is a big difference; one thousand dollars, in fact, between two and three thousand, he simply repeated that we needed to put down, "two, three thousand," in order to secure the loan. After this vague bunch of information, I decided I'd rather not continue with the transaction. When I called to ask him to refund my deposit, I was told nearly every time that he was, "on a test drive." After finally reaching him, he was reluctant to say that he could process the refund that day, but after a few more phone calls finally submitted. He said it would take, "a couple of days," for my refund to process. I asked him if by a couple he meant two, to which he responded, "two, three days." Clearly this salesperson has an affinity for vague information. He went on to promise me a day by which I'd have the refund of my good faith deposit, which of course has not come to fruition. Absolutely the worst customer service experience I've ever had. More

Wonderful and fast service. The service was quick and easy and I was awarded with a $10 off coupon. Thanks apple Honda for never disappointing. Can't wait t return The service was quick and easy and I was awarded with a $10 off coupon. Thanks apple Honda for never disappointing. Can't wait t return More

Oil Change & Check Up I called at the last minute overdue for an oil change. They got me in at a time convenient for me and went over my car in detail. I called at the last minute overdue for an oil change. They got me in at a time convenient for me and went over my car in detail. More

Pricey and long After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a se After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a service plan, was a VIP member or whatever. I last took my Fit (worst car I've ever had) and it had to be kept overnight for servicing. $1100.00+ later the initial problem was still occurring. After returning to Apple and another overnight stay nothing could be found. Drove across the street to fill up and the battery died right in the gas station. Car is now running well but I think I am done with Hondas and Apple. More

long wait but good results My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the si My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the situation well and in the end I was very pleased. More