Apple Honda

My overall experience was excellent..Eric was extremely helpful. As always I would highly recommend this dealership..especially because of Eric's help. I never felt any pressure to buy a car. My last 4 Ho helpful. As always I would highly recommend this dealership..especially because of Eric's help. I never felt any pressure to buy a car. My last 4 Honda s have been from Apple in riverhead. I would definitely return in the future. Thank you. More

This is the most expensive Honda dealership I've gone to. I don't know how they stay in business. Oh wait. That's probably how. They sell fewer cars, but at a higher price. They are also excessively sale to. I don't know how they stay in business. Oh wait. That's probably how. They sell fewer cars, but at a higher price. They are also excessively sales oriented. They really don't want to let you leave. Loud music also plays in the background. It seems to me that they are trying to get young people to buy cars. That's OK. I just hope that these young people get price comparisons at other dealerships because if they don't, they will pay too much at Apple Honda. I don't recommend this dealership. More

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldn't do anything and I would have to speak with the manager but off course he wasn't there. I called three times the secretaries would hang up on me or for some reason he wouldn't return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldn't do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldn't do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they won't fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life. More

Long story short, I purchased a used 2010 Honda Civic on 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and com 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and completed the necessary paperwork. John Bracken told me that it would take approximately 2 to 3 weeks to credit the $1,600 to my car loan. After several phone calls, emails, and other nonsense, my car loan was finally credited 2 1/2 months later. I called Corporate Honda on 10/8/13. That evening I checked my car loan balance and sure enough, my loan was credited $1,600. I would never deal with this dealership or Finance Manager (John Bracken) again. More

Inoperable trunk/gas cap release cable cost $110 plus tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. More

We were interested in a used hybrid vehicle from Apple Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” We were assured that the car had blue tooth technology and that it was clean pass certified. After paying cash for the vehicle, I came to find out that the car still had a large ink stain on the back seat, a chocolate stain on the back seat headliner, the trim was STILL missing, the car was NOT clean pass certified and the blue tooth was missing. I was told to bring the car in, by the General Sales Manager, for the car to be cleaned, trim to be replaced and the blue tooth to be installed. When I brought the car in, the service department was not even aware of me and didn’t have me on the appointment schedule. They did fit me in, and gave me a FILTHY loaner (sticky seats, crumbs all over the place, cigarettes and garbage in the consoles and glove compartment) that they said I might have for a day at the most. We have been REPEATEDLY lied to about the status of the repair. In trying to backpedal, they lie more. Finally, after having the loaner for over a week (longer than I drove the car I bought before I brought it in for service), we started to complain. We were met with rudeness, more lies and my husband was even cursed at by the Service Manager and told that if he kept acting like an ------- that “we’d get less than nothing from them.” I immediately went to the dealer in person to complain. The sales manager told me that I was “lucky to even have a car to drive from them” and when I complained about the amount of gas this loaner uses compared to the hybrid that I bought for economic reasons, he thought throwing money at me was the answer. When I said that would “help” he was AGHAST that money did not solve the problem. Needless to say, I was AGAIN promised my car for today. I’m still waiting. I don’t expect it, or a check, or anything else from these rude men. Do not deal with any of them, especially their incompetent, lying, service department. If I could tell them to keep the car and get my money back at this point, I would. More

To make a long story short - stay away from this dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed over to the Finance guy who tells me there is a "math" error and I owe $1000 more!!! What a scam! More

I initially worked with Eric Nicols over the phone, agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I wanted. I gave a deposit and stopped pursuing a transaction with my local dealer. Eric seemed like a terrific guy and connected me with John Jay to complete the transaction. Then the story started to change. The color I wanted was gone - but they insisted they could get it. WRONG. Could not get it. Offered me a different color or my chosen color in a different trim level. Since they appeared to be working so hard and seemed like decent people, I wanted to stick by them, even if I couldn't get exactly what I was promised. After driving over an hour in heavy traffic to close the deal I sat down with JohnJay, we started to write up the contract. Suddenly I noticed the downpayment was over 1500$ higher than I was promised (in writing by eric!) When I asked why, JJ said "fees". Fees? "Yes, you worked this all out with Eric on the phone. This is what I was told. I can't change it." I showed the written agreement, clearly stated in an email on my phone. "I can't do anything." JJ said "We are not making any money on this deal as it is...." I asked to see Eric, who was "gone for the weekend." I told JJ I would connect with Eric on Monday and straighten everything out. I sent a detailed email which included the terms he and I had agreed to. By Monday afternoon I thought better of working with these people and cancelled the deal. Long story short, Apple and their staff embody all the bad stereotypes about car salesmen. False promises, half-truths, and blatant lies. Think twice before driving all the way to Riverhead on the promise of a good deal. The strategy is clear: Promise people whatever they want, and after they drive all the way to Eastern Long Island, try to alter the deal with additional fees and charges. They clearly hope that you are either too stupid to notice or too tired to care. A written agreement means little to these people - as do good business ethics or decency. As for the positive reviews, take them with a grain of salt. Anyone can have their friends and family post good things on these boards. My account is genuine and true. STAY AWAY from APPLE. Better to pay a little more, stay local and know exactly with whom you are dealing. More

We were hussled on the price for a 2011 Honda Accord. During 2 trips to Apple Honda we discussed the price for a Honda Accord at the internet listing of $19,500. When we were ready to buy the car they in During 2 trips to Apple Honda we discussed the price for a Honda Accord at the internet listing of $19,500. When we were ready to buy the car they informed us there was an additional fee of $995. Frank said this fee was highly visible on their web site. But unless you knew exactly where to look one would never find it. This feels to us as if we have been decieved on the price and Apple Honda does not conduct business ethically. Shame on you. More