Apple Honda

My overall experience was excellent..Eric was extremely helpful. As always I would highly recommend this dealership..especially because of Eric's help. I never felt any pressure to buy a car. My last 4 Ho helpful. As always I would highly recommend this dealership..especially because of Eric's help. I never felt any pressure to buy a car. My last 4 Honda s have been from Apple in riverhead. I would definitely return in the future. Thank you. More

This is the most expensive Honda dealership I've gone to. I don't know how they stay in business. Oh wait. That's probably how. They sell fewer cars, but at a higher price. They are also excessively sale to. I don't know how they stay in business. Oh wait. That's probably how. They sell fewer cars, but at a higher price. They are also excessively sales oriented. They really don't want to let you leave. Loud music also plays in the background. It seems to me that they are trying to get young people to buy cars. That's OK. I just hope that these young people get price comparisons at other dealerships because if they don't, they will pay too much at Apple Honda. I don't recommend this dealership. More

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldn't do anything and I would have to speak with the manager but off course he wasn't there. I called three times the secretaries would hang up on me or for some reason he wouldn't return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldn't do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldn't do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they won't fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life. More

Long story short, I purchased a used 2010 Honda Civic on 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and com 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and completed the necessary paperwork. John Bracken told me that it would take approximately 2 to 3 weeks to credit the $1,600 to my car loan. After several phone calls, emails, and other nonsense, my car loan was finally credited 2 1/2 months later. I called Corporate Honda on 10/8/13. That evening I checked my car loan balance and sure enough, my loan was credited $1,600. I would never deal with this dealership or Finance Manager (John Bracken) again. More

Inoperable trunk/gas cap release cable cost $110 plus tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. More

We were interested in a used hybrid vehicle from Apple Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” We were assured that the car had blue tooth technology and that it was clean pass certified. After paying cash for the vehicle, I came to find out that the car still had a large ink stain on the back seat, a chocolate stain on the back seat headliner, the trim was STILL missing, the car was NOT clean pass certified and the blue tooth was missing. I was told to bring the car in, by the General Sales Manager, for the car to be cleaned, trim to be replaced and the blue tooth to be installed. When I brought the car in, the service department was not even aware of me and didn’t have me on the appointment schedule. They did fit me in, and gave me a FILTHY loaner (sticky seats, crumbs all over the place, cigarettes and garbage in the consoles and glove compartment) that they said I might have for a day at the most. We have been REPEATEDLY lied to about the status of the repair. In trying to backpedal, they lie more. Finally, after having the loaner for over a week (longer than I drove the car I bought before I brought it in for service), we started to complain. We were met with rudeness, more lies and my husband was even cursed at by the Service Manager and told that if he kept acting like an ------- that “we’d get less than nothing from them.” I immediately went to the dealer in person to complain. The sales manager told me that I was “lucky to even have a car to drive from them” and when I complained about the amount of gas this loaner uses compared to the hybrid that I bought for economic reasons, he thought throwing money at me was the answer. When I said that would “help” he was AGHAST that money did not solve the problem. Needless to say, I was AGAIN promised my car for today. I’m still waiting. I don’t expect it, or a check, or anything else from these rude men. Do not deal with any of them, especially their incompetent, lying, service department. If I could tell them to keep the car and get my money back at this point, I would. More

To make a long story short - stay away from this dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed over to the Finance guy who tells me there is a "math" error and I owe $1000 more!!! What a scam! More