Apple Tree Acura

Amazing to work with, they were very good to me. Thank you so much! Very happy with this dealership and I will use them again. Thank you so much! Very happy with this dealership and I will use them again. More

On time good service over priced slow service nice service representative clean restroom tv’s in waiting room service representative clean restroom tv’s in waiting room More

Prompt friendly service. Nothing found wrong. Will monitor to see if I hear the sound again. Nothing found wrong. Will monitor to see if I hear the sound again. More

Every person we came in contact with was very professional and all were very helpful when asked a questions. Our Sales lady was very professional and had the knowledge to answer all question tha professional and all were very helpful when asked a questions. Our Sales lady was very professional and had the knowledge to answer all question that were ask of her. Good place to buy a vehicle. More

Over all it was a good experience, but I had to drive back 20 miles round trip to have the fluids filled that were missed on the service. Coolant and washer fluid. back 20 miles round trip to have the fluids filled that were missed on the service. Coolant and washer fluid. More

Mobile service performed by Cameron was excellent. Timely, professional, responsive and cost effective. Great job! Timely, professional, responsive and cost effective. Great job! More

Appointments on time, service is efficient and friendly. Service agents explained what service was being done in language a non-mechanic could easily understand. Cost was reasonable. Service agents explained what service was being done in language a non-mechanic could easily understand. Cost was reasonable. More

My experience with apple tree has been the best I’ve ever had from a dealership. The service is prompt courteous and reliable. had from a dealership. The service is prompt courteous and reliable. More

I always had my CRV serviced at Appletree. But the wait times and costs have become unreasonable. The Software Upgrade could only be done at the dealer. The letter from Honda stated the update But the wait times and costs have become unreasonable. The Software Upgrade could only be done at the dealer. The letter from Honda stated the update would take approximately 20 minutes. It took two hours. Last year, I waited over two hours for an oil change, That's when I started using an auto repair place within minutes of my home. In September, I called Appletree to inquire on the cost and wait time for my 90k mile service. It was a minimum of 3 hours and about $150 more than the local repair shop. Since I live about 20 minutes from Appletree, it is a huge time commitment that I am not willing to make. I can drop my car off locally and enjoy an eight minute walk home. And, I get to talk with a real person when I call, not AI. If Appletree offered Drop-off/Pick-Up service again, I may reconsider going back. Otherwise, I'm sticking with my neighborhood auto repair shop. More

The AI agent making service reservations (Blossom) confirmed my appointment but after asking a question and getting transferred to Service Department, the appointment was not made. We showed up at the confirmed my appointment but after asking a question and getting transferred to Service Department, the appointment was not made. We showed up at the supposed appointed time yet no appointment existed. The Bay Rep accommodated us with a loner car as it would now take all day to accomplish the recall work. That was the right thing to do but the ‘robo-AI Agent’ needs a rework. Very frustrating. More