Apple Tree Acura

Joseph Gutierrez has been my service representative for the past six years and I will continue to come to Apple Tree for the required service for my CRV and Pilot. Joseph has always provided outstanding se the past six years and I will continue to come to Apple Tree for the required service for my CRV and Pilot. Joseph has always provided outstanding service and advice with regards to the care and maintenance of both of my vehicles. He is a pleasure to work with and a credit to your organization. More

The service agent was friendly, knowledgeable and prompt in checking in my CRV for service.. The service was preformed in the estimated time. The agent explained all the services conducted and thanked me fo in checking in my CRV for service.. The service was preformed in the estimated time. The agent explained all the services conducted and thanked me for being an Apple Tree customer. More

Lena , was prompt, on top of situation, informative, professional, and pleasant to work with . Thanks professional, and pleasant to work with . Thanks More

Friendly, prompt service. Service department has always been helpful and I generally can get an appointment fairly quickly. Service department has always been helpful and I generally can get an appointment fairly quickly. More

Excellent and timely expression service for a tire issue. John, my service adviser was helpful, as usual, and kept informed. John, my service adviser was helpful, as usual, and kept informed. More

Joseph as usual was fantastic. After picking up my car and ran errands, I noticed a "rattling sound", I got home and opened the truck. Oh my, the persons in the service dept. lef After picking up my car and ran errands, I noticed a "rattling sound", I got home and opened the truck. Oh my, the persons in the service dept. left my spare and all that goes with it just laying in the trunk. Fortunately, I will say, I only live 5 min away, so I drove back. Joseph was not thrilled with what happened, but he "fixed" the issue and I am happy. It could have been an unfortunate situation had I live in Leicester, or Canton etc. and had drove back. More

Service agent was extremely helpful and kept in contact throughout the day. No hard upgrade sales pick either. throughout the day. No hard upgrade sales pick either. More

I have had my 2014 Acura TL serviced here for several years. Service Manager John Hamrick has always been very professional and efficient, and a pleasure to work with. Jessica at the front desk is also years. Service Manager John Hamrick has always been very professional and efficient, and a pleasure to work with. Jessica at the front desk is also responsive and very helpful. My experience is that this group has a strong team. More

❌ AVOID THIS DEALERSHIP – Lost a Guaranteed Sale Due to Toxic Receptionist ❌ ​If you are an out-of-town buyer looking to do business with Apple Tree Acura, turn around now! We were in the market for an Toxic Receptionist ❌ ​If you are an out-of-town buyer looking to do business with Apple Tree Acura, turn around now! We were in the market for an Acura MDX and ready to pull the trigger, but the frontline receptionist, Angela, completely destroyed the deal. ​Her level of unprofessionalism, disrespect, and sheer lack of basic customer service skills was shocking. She was completely unconcerned with helping us and entirely too comfortable being incredibly rude over the phone. ​It begs the question: If they cannot even manage basic courtesy on a phone call to secure a sale, how will they treat you when you arrive? How will they treat you if something goes wrong with your vehicle down the road? Prospective Customers, beware of this car lot. It's giving bad management vibes which could make your overall experience a bad one. More