Apple Tree Honda

My daughter took her honda civic sport in for a recall. They gave her a loner car. Things were going somewhat okay except communication! They had her car a week and said part should be there the next week. They gave her a loner car. Things were going somewhat okay except communication! They had her car a week and said part should be there the next week. On Monday service called and left her a message, she returned the call leaving a message. She then ask me to try and call on Tuesday. I then start to call leaving 2 message to get one returned message to me voicemail because it said spam. After talking with him in Wednesday he said her car was ready. I said i will let her know. At this time after being the first time actually talking to anyone that actually answered. I was not told that the loner car was considered a "rental". When my daughter goes to pick up her car on friday. Which is the only time that she was able to get there before closing? They charged her for the car for that week. After speaking to the service manager, he refused to give the two hundred dollars back. She is a single mother and a nurse. He said he would work to give her a deal on any other service that may be needed. Really! You think we want to go back here! No! She was looking to maybe trade for another car, but it won't be here. They are out to get a dine anyway they can. Also she paid over 300 for something they "fixed" before claiming it was warranty covered. More

Sewitsky said call I did he never called back. This was a fake concern. Will buy tires etc at other places This was a fake concern. Will buy tires etc at other places More

Had an appointment for a software upgrade. The letter stated 20 min for the upgrade. 3 hrs later I went looking for the service rep only to be told it would be at least another 1.5 hours!! The letter stated 20 min for the upgrade. 3 hrs later I went looking for the service rep only to be told it would be at least another 1.5 hours!! I was told they only had 2 computer systems and 50 cars to service. This is very poor scheduling. I had to drive 1.5 hrs to get here so taking another day off was not an option. Next time I’ll drive to Johnson City. More

We walked onto Apple Tree Hondas lot to test drive a Honda CR-V Hybrid. We were met by Aydan, who was so helpful and knowledgeable about the CR-V, the different trims and colors. He quickly got the keys Honda CR-V Hybrid. We were met by Aydan, who was so helpful and knowledgeable about the CR-V, the different trims and colors. He quickly got the keys so we could test drive one. As soon as we got in the CR-V, we knew it was the perfect vehicle for us. The negotiation process was so easy. Not pushy at all. They even gave us a great deal on the sales price and a very fair price on our trade-in (that had a check engine light on). The financing with Honda was quick, easy and we were able to get a great rate with a reasonable payment. Mike, the finance manager was great to deal with and explained the entire process. We didn't think we were going to buy a new vehicle and within hours we were driving away with our new CR-V. We couldn't be happier and definitely recommend Apple Tree Honda. Go see Aydan, you will not regret it. More

I was treated wonderfully the moment. I walked through the door. My salesman was Bob Davis. I should probably call him an educator instead. There was not one question. I asked him about t I walked through the door. My salesman was Bob Davis. I should probably call him an educator instead. There was not one question. I asked him about the vehicles that he did not know the answer to. There was no pressure no pushiness just him providing me with information I needed to make the best decision possible. I really can't say enough. They were able to meet the exact deal I requested without a lot of song and dance. I highly recommend this dealership. If you are looking for a preowned vehicle or even a new one, ask for Bob Davis when you go. You will not be disappointed. I also wanted to acknowledge the sales manager, Chris.Hagelios. He was welcoming, personable and candid. I knew exactly what I I could afford. financially, and. Chris went out of his way to make the deal work. What a great experience. More

Very good work by Christian repairing the air conditioning on the old (2009) Honda CRV I purchased new from this dealership. Have always had very good experiences with this dealership. conditioning on the old (2009) Honda CRV I purchased new from this dealership. Have always had very good experiences with this dealership. More

I had a 10 AM appointment for a Honda recall repair. I was told on the phone, it would be a 2.5 hour maintenance upgrade. I arrived at the dealership at 9:45AM and checked in. It is 2:30 PM and the car I was told on the phone, it would be a 2.5 hour maintenance upgrade. I arrived at the dealership at 9:45AM and checked in. It is 2:30 PM and the car has not been serviced. This is the only Honda dealer in the Asheville area. I was told if I rescheduled the service, the same thing( wait time) would occur. I have waited almost 5 hours with no work having been done on the car. More