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Apple Tree Honda
Fletcher, NC
196 Reviews
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Showing 196 reviews
June 20, 2023
This review is my opinion of our purchase of a 2023 Honda Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023. It has been a truly horrible experience that just keeps on giving! Yesterday, I found dam Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023. It has been a truly horrible experience that just keeps on giving! Yesterday, I found damage to the car’s interior that was clearly known and hidden. Under the spotless, new floor mats installed by Apple Tree Honda, especially the passenger side mats, you could clearly see the carpet under the mats were intentionally damaged from the heel(s) of a work boot being dug into the carpet. You can actually see the ridges left from the heel of the boots intentionally being forcefully scraped forward and back multiple times to ruin the carpet pile. How I know it was a work boot that did the damage was the fact that the new floor mats were not present in the car when the damage was made. You could clearly see the full pattern of the dirty sole of the boot in the passenger floorboard. Additionally, you could actually see the impressions of that passengers knuckles in the drop down handle above the passenger door. There are 4 permanent knuckle impressions in the headliner we did not see when we looked at the car. Now on to the tires. There are zero of the small rubber hair spikes on the edge of the tires that are present on all new tires. They are called 'vent spews', a weird name for something extremely common. Other names include sprue nubs, tyre nibs, gate marks or nippers. The hairs actually play a vital role in the tyre manufacturing process. The “new car” had 137 miles on it from “the Manager Driving It” and I believe the car was taken out on several hard drives that would scrub off the vent spews referenced above and force the passenger on those drives to grab the drop down handle on the passenger side and hang on for the ride! The floorboards, the tires and the knuckle impressions in the headliner all support this account of how this car was used just before we bought it. Again, who thinks to check under the brand new floor mats for damage to a “Brand New” car. The floor mats themselves were brand new with not a mark, dirt or any lint on them. The only floorboard not damaged, dirt or used was the driver’s rear seating area. The tires though are what lead me to put 2 and 2 together to find out how this car was driven By The Manager for 137 miles. It has been a terrible experience dealing with Apple Tree Honda before, during and after our purchase of what they can legally call a new car. I personally caught the Salesman, the Sales Manager and the General Sales Manager in lies misrepresenting the car, it’s condition, the price agreed to and that we could call the salesman if my wife didn’t like the car and they would get her something else. More
by Kelly F.
Employees Worked With
Tony Atkins, Jody Dillard, Matt Sewitski
Helpful June 12, 2023
Again to get the legal out of the way. ..The following is simply our opinion of buying a car from Apple Tree Honda on 5/25/2023. I sent this to NCDOJ. As you have probably seen, Matt Sew ..The following is simply our opinion of buying a car from Apple Tree Honda on 5/25/2023. I sent this to NCDOJ. As you have probably seen, Matt Sewitski did finally contact us by email on June 8th trying to deflect from my honest reporting and review of the bait-and-switch deal Apple Tree Honda got us for. As Matt Sewitski knows, you know and I know, Apple Tree Honda paid an invoice price to Honda Motors probably less than $30,000. Everything else he says is but an attempt to mask their true business model which is to now to cover for the dealership, the salesman and not even mention the out the door, all in $35,000 deal that Tony Atkins and we agreed to. We never would have shown up otherwise. I never said the $1999 Honda Protection Plan was illegal. I said the fact they said it couldn't be removed was a lie and illegal to say it cannot be removed. They could in fact remove it and honor the verbal agreement Tony Atkins and we agreed to. Tony Atkins was acting as an agent of Apple Tree Honda with actual authority when he agreed to the $35,000 all in out the door deal and wanted us to come in. That is but one misrepresentation of the $35,000 all in out the door deal agreed to by us and Tony Atkins. This further discredits any attempt by Matt Sewitski to change the facts of this deal, the texts, what Tony told us and the deal he agreed to. I understand Matt Sewitski has to try everything he can at this point. Remember, I tried 8 times to contact him...3 at the dealership, one being by open email to their website "General Admin" email, and then 5 cellphone voicemails after a receptionist at Apple Tree connected me to his cell phone. I called him every morning the following week after dropping my wife off at work. He returned not one call, message or email. I was also able to send the owner Jason Locke an email describing our experience (Lockster1971@yahoo.com). It took a bit of time to track that email down! We have yet to hear back from the owner Jason Locke. The most important example of Matt Sewitski and Tony Atkins misrepresenting what was said and agreed to is Matt Sewitski's attempt to change the meaning of the text messages that were exchanged, and what we said to Tony Atkins on the phone on 5/26/2023 at 7:55 am...I said we did not want the car, we need to return it. It is too distracting for us...Joy. See if you can find what I originally called about. An Accord Ex with heated seats and remote start. That's all the car we really need. We will need some money back though.. I did not ever ask Tony Atkins or Matt Sewitski to ever swap the car or to break the law? What is he talking about? The car already had over 137 miles when we started home that night. I know they get some leeway on that I guess? Again, it was Tony Atkin's text message that said, "Spoke with my manager and he can't unwind the deal .. to trade for the EX would be an even swap". I asked Matt if he saw Tony's text, but either he did not see it or he did not understand the English it was written in? The text is not ambiguous at all and can only be read one way. Can you verify with Matt Sewitski and Tony Atkins by requesting Tony's texts, or have they been deleted? I have them. The texts don't lie. I don't care what they do with the car. I did not tell them what to do with the car. The car still sits in our driveway with 203 miles where we parked it at 10:30 pm on 5/25/2023. I was simply exercising what Tony Atkin told me to do..."give me a call if she(Joy) doesn't like it and we'll get you something else". Furthermore, Apple Tree Honda is very strategic to limit if not eliminate ways for a customer to contact them to leave a message, email, or cell phone message. One receptionist at Apple Tree did finally understand that I needed to speak with Matt Sewitski when she transferred me to his cell phone. Matt Sewitsky General Manager Apple Tree Honda-Acura 828-329-9081 ext 13 More
by Kelly F.
Employees Worked With
Tony Atkin(Salesman), Matt Sewitski(General Sales Manage)
June 05, 2023
Let’s get the legal out of the way by stating all words and statements here are just my opinion of our purchase of a 2023 Honda Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023 for $37400...which w and statements here are just my opinion of our purchase of a 2023 Honda Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023 for $37400...which was over $2000 more than the agreed upon price. Car had 137 miles from Manager driving it. Sales contract had 114 miles, the mileage disclosure statement said 135 but when we started home it had over 137 miles. I asked and they refused several times to remove the $1999 Honda Protection Plan. The Salesman Tony A. and Manager Jody D. both said, “Plan was not negotiable and we couldn’t buy the car if we did not pay for it”. That is not legal! The FTC require dealers to obtain consumers’ express, informed consent for charges, prohibit the sale of any add-on product or service that confers no benefit to the consumer. They would not negotiate at all. The Protection Plan: - 4 wheel lock nuts - 1 trunk mat - Interior/Exterior Diamond sealant? - Oil changes we could not use living 1 1/2 hours away. Non Honda average reviews have them at 3.1 out of 5 Stars. That a 62% rating people. Yelp is even worse: 2 Stars out of 5. That’s 40%! I wish I had checked ratings more than I did, and I so wish they did not have the color car my wife wanted! Tony fumbled about showing us the car. He did program my wife’s phone and some door lock preferences? He could not program my phone. Then we were abruptly interrupted to sign papers and pay. No more instructions and no test drive until after papers were signed. Most importantly, neither my wife or I were able to test drive the car. Moreover, the 2023 Hybrid Accord is not a just get in and drive car like a non hybrid car. Once in front of Michael Duncan who was in charge of signing everything and taking our check for the inflated purchase price, he also tried to sell more maintenance and endless insurance products but he was honest about what was optional and we were able to deflect more expensive add ons. Once we were finished with Michael, Tony tried to further explain the car in the dark in front of the dealership well past 9pm. Most instruction consisted of him scrolling left and right on the infotainment screen trying to find settings. When he was finished, I had to ask for directions for as many backroads as possible for our drive home. Tony then just left us in the dark in front of the dealership saying “call me if she doesn’t like it and we’ll get her something else.” Less than 10 hours later I called Tony at 7:55 am the next morning asking to do just that. He texted me back over 4 hours later (I guess after they made sure our check had cleared) and said, “Spoke with my manager and he can’t unwind the deal .. to trade for the (Accord) Ex would be an even swap” “ I am with a customer right now”. Just so everyone knows, an Accord Ex is $31,000 out the door. What a gratious offer? We just paid $37,400 the night before! Now that’s Special isn’t it? Now just let that sink in for anyone remotely considering doing business with Apple Tree Honda! I have all texts saved, all of this sent to the FTC as well as the NCDOJ (That’s the North Carolina Department of Justice). More consumers are going to have to stand up for themselves and others when these business practices are found out. I then tried to speak with Matt S... the General Sales Manager. Receptionist would not give me his number, his email, but she did transfer me to his full voicemail...never got to speak with him either. Nice business model they have at Apple Tree Honda. I filed a claim with FTC report #160300154 on June 1, 2023 at 1:46am and with NCDOJ June 2, 2023 at 1:31pm. Consumers must have the resolve and find the resources in the law to protect how business should be done in North Carolina. Just because it happens a lot of the time doesn’t mean it is legal, ethical or moral. They have classes you can take if you need to know the difference Apple Tree Honda! More
by Kelly F.
Employees Worked With
Tony Atkins(Salesman), Jody Dillard(Manager), Matt Sewitski(General Sales Manager) Michael Duncan (Finance)
June 01, 2023
I was on a road trip with my husband. Both of us are 75+. We could not get the fiob to open our trunk. We pulled into the service bay and were informed they were too busy to help us. When Both of us are 75+. We could not get the fiob to open our trunk. We pulled into the service bay and were informed they were too busy to help us. When we returned home, our local dealership helped us with a 5 minute phone call to unlock the valet switch. Whoever helped us at your dealership, either did not know about valet switch or didn’t want to be bothered with us. I was very disappointed with our interaction with the service department at your dealership. More
by Sds082001
Employees Worked With
Don’t know
May 02, 2023
The service is always great. I would like to buy another Honda for this reason. Sadly, their used car inventory is low but that does not seem to be their fault. I would like to buy another Honda for this reason. Sadly, their used car inventory is low but that does not seem to be their fault. More
by Carol
Employees Worked With
Joseph in service and Bob in used car sales
October 22, 2022
I had a hold deposit on a used vehicle with intent of buying today. Before we could get to the dealership this morning - (our salesman was to arrive at 9 a.m.) we Received a text from Salesman at 9:01 t buying today. Before we could get to the dealership this morning - (our salesman was to arrive at 9 a.m.) we Received a text from Salesman at 9:01 that the care was sold and my deposit would be mailed to me. They sold the car yesterday obviously so my hold deposit was worthless. I guess we should have been there waiting on salesman to arrive. Will never return to Appletree. This would have been our 4th car purchased from them. Nasty! More
by Cummings
Employees Worked With
Gene, Charlie
September 03, 2022
I can not say enough good things about Appletree Honda. Betsy Woods is THE BEST!!! I had been looking for a Honda Accord for a couple of months. I live in Phenix City, AL and do lots of traveling to South Betsy Woods is THE BEST!!! I had been looking for a Honda Accord for a couple of months. I live in Phenix City, AL and do lots of traveling to South Carolina. I had tried several dealerships in a couple of states, but none seemed interested in even selling me a vehicle. Betsy not only sell me a car, but she stayed in constant contact with me my entire trip up, helping me get paperwork done before my arrival and had the car detailed and ready to go. I was warmly greeted as soon as I walked in. The process was informative, friendly, and timely. Thanks to everyone at Appletree Honda More
by pljmusic
Employees Worked With
Betsy Woods
July 29, 2022
How much are spark plugs for a 2016 Pilot? A: $75 each Wow, that's expensive! Can I see what they look like? A; No then you will buy them somewhere else. But they won't be OE. Are yo A: $75 each Wow, that's expensive! Can I see what they look like? A; No then you will buy them somewhere else. But they won't be OE. Are you telling me I can't by OE elsewhere? A: Well yes you can. In fact, $22 at Auto Zone. No class parts department. More
by David H
Employees Worked With
Older guy
