Apple Tree Honda

(This was awhile ago- hope things have changed), but it needs to be said. They denied to repair a legit recall item which then put my pregnant wife in danger of her vehicle lighting on fire. Absolute wors needs to be said. They denied to repair a legit recall item which then put my pregnant wife in danger of her vehicle lighting on fire. Absolute worst experience, Apple Tree Honda's service department was inhumane, brought lies, The recall item could cause smoke and then could next potentially light the car on fire. The car had already started to smoke, the next potential thing to happen was for the car to light on fire, so I even towed the car there to get it worked on. They held onto the car for so long just to eventually lie to us and say that it is not a recall item. We know that it was a real recall item because directly after picking it up we drove to another Honda dealer an hour away, Forrest City Honda and without skipping a beat or any question they took it and fixed it at no cost as Honda asked their dealers to do. I would give them a negative 5 if I could since they put my pregnant wife in danger. I imagine that they did this because they would make more money off repairing over priced repairs instead of what Honda would pay them to fix the recall. Instead they lied and tried to sent my pregnant wife out in a vehicle that could at any moment light on fire. What would you do if someone, anyone did that to you or your family, anyone in your family? Not sure if I have ever left a bad review, but there it is. More

I had been all around looking at cars deciding whether to buy new or used and I felt that I if I was going to buy new it had to be from a dealership and sales rep who We’re professional, Straightforward and buy new or used and I felt that I if I was going to buy new it had to be from a dealership and sales rep who We’re professional, Straightforward and knowledgeable. Finally I found it at Apple tree Honda. My sales rep Stephanie fit the bill! She was professional no xxxxxxxx and she truly was knowledgeable about all of the cars they sold in addition to knowing warranty specifics and answered more questions Then I even knew to ask for. I learned so much about new cars and especially Hondas. The extra bonus was their service department. Both Lance and Brenda really know their stuff and give you the straight story. It was extremely efficient And personable! The waiting room has all the amenities you could want and In a beautiful building. The Dealership it’s so professional that I’m sure all the sales reps are great but I can tell you my experience with Stephanie was exceptional. I have purchased six new cars in my past and never have I had such a great experience. More

Very poor and dangerous lack of service I went in for service on my 2016 Honda HRV. This maintenance included oil, transmission, brake, and fuel induction services. As well as I had a coup I went in for service on my 2016 Honda HRV. This maintenance included oil, transmission, brake, and fuel induction services. As well as I had a couple other issues that I explained that I was hearing a rattle coming from the front of the car when I hit bumps. Also the steering was sticking, and the steering wheel was not returning. And there was also loud sound coming from when you turned the wheel to the right or the left from center even sitting still in the car. All of which I knew something was seriously wrong and was not normal. I had recently had to have new struts put on my car that were not from Honda. But were the best aftermarket struts that were available from O'Reily's. After waiting at least a couple hours or more without an update on the status of my car, I finally had to go and ask the service advisor what was going on. Come to find out the, the technician was only focused on the struts. It is my belief that they didn't get the job, and wanted to rip me off for 907$ to re-replace struts that were perfectly fine and were installed correctly by the garage that I had to have them done at while out of town when my grandmother was dying of cancer. I did not believe them for one second and made a few phone calls to find out that I was being mislead. After speaking with not 1, not 2, but 3 different ASE techs about my issues, they confirmed their were further problems. I got back from work the following week, and stopped by another garage to have them take a drive and look at the car. After he drove the car and listened to the car and the issues described (something the dealership didn't even bother to do), he put it on the rack. And about 2 minutes later he was able to find out what the real issue was. And that issue was my inner tie-rod ends. The front wheels on the car had about an inch or more of play on either side. Any tech that knew what he was doing and actually paid attention to what I had described would have been able to discover the problem. This was causing my steering issues, noise/rattle, etc. Not to mention the fact that the Apple Tree Technician should have never let my vehicle leave the service department, due to the seriousness of the tie-rod end issues. I had a work trip that I had to drive 10 hours round trip that following week after my vehicle was serviced. They not only put my vehicle at risk, THEY PUT MY LIFE AT RISK!!! This is completely unnacceptable, and they should not be allowed to be in operation if they are just going to non-chalantly put someone's life at risk on the road, just so they can make more money and take advantage of innocent people. I could have died on the road not being able to control the steering had one of those tie-rod ends snapped or came loose. I will be filing an official complaint with Honda Corporate, as well as a complaint with the Better Business Bureau regarding this. I even called and left a message for the Apple Tree Honda Service Manager to call me back to discuss options, and how we are going to come to an acceptable resolution. Though I am not sure how you can come to an acceptable resolution when you played russian roulette with my life!!! At the very least, Apple Tree owes me a complete refund for all of the maintenance, time, aggravation, and diagnostic fees paid for sitting around the dealership for almost 6 hours in total waiting on them to not even fix the serious issues. It's pitiful and a disgrace. I will never give my business to them in any way. I will additionally go out of my way to ensure that everyone I know, and everyone locally knows what kind of business they are and how they treat their customers. Finally I would like to mention I also received a rude phone call from my service advisor after I filled out a negative survey based on my experience, and information that I found out after that I left. He had no right to tell me not to come back and ask for him, and the surveys are on them only. No, there are other questions in there that do not pertain to the service advisor. I will be speaking to his manager as well for that unacceptable behavior. I await your prompt and proper response, as well as my refund and an apology like you've never been prepared to give before. More

Wish i could give 0 stars. Extremely unprofessional and Wish i could give 0 stars. Extremely unprofessional and careless of the customer. I have been in contact with Bill Caesar and other representatives v Wish i could give 0 stars. Extremely unprofessional and careless of the customer. I have been in contact with Bill Caesar and other representatives via facebook messenger, emails, texts, and phone calls for the past 3 days to come look at a car I was interested in buying. I had a scheduled time to come this afternoon, OUT OF STATE BY THE WAY. Jamie, a sales manager, even confirmed my appointment this morning. I called just hours before heading there to ask a few more questions & was told the car had already been sold. No one even notified me about this!!! If I weren’t to have called, my family and myself would have driven all the way there for no reason! I understand cars will be sold at first come first serve, but no one even notified me about this! Luckily, Savannah was very helpful with trying to find another similar car, but unfortunately the one I had my hopes set on was sold. She was also the one who let me know the car was sold. Thanks Savannah for being helpful, but I will make sure to avoid business with this place in the future. More

The dealership sold us a car with a major transmission malfunction. Then gave us the run-around at the service shop. Terrible experience and a major disappointment. We were about to buy another car here, malfunction. Then gave us the run-around at the service shop. Terrible experience and a major disappointment. We were about to buy another car here, but now we are not. We are still having troubles contacting the higher ups to make this right More

Just Awesome First of all I would like to say that my experience was awesome and my salesperson was great .Stephanie was really personable and very knowledgeable o First of all I would like to say that my experience was awesome and my salesperson was great .Stephanie was really personable and very knowledgeable of the vehicle that I purchased. The management staff were very helpful in making my vehicle purchase smooth and easy .Will definitely purchase again in the future. More

Awesome Experience I had the pleasure of purchasing a used Accord from Apple Tree last weekend, and I don't think I've had a better car-buying experience. The salesman w I had the pleasure of purchasing a used Accord from Apple Tree last weekend, and I don't think I've had a better car-buying experience. The salesman who assisted me was Tony Atkins, and he was courteous, thorough and went above and beyond with all steps of the process. He got me all the info/records on the car, and committed to fixing a seat belt issue that servicing discovered. I will go to Tony and Apple Tree Honda in the future, no doubt! More

Awesome Salesperson, Stephanie Dilts! Ms. Dilts went our of her way to help me find a vehicle that I would be pleased with. She even came in 2 hours early to help me because of my time sc Ms. Dilts went our of her way to help me find a vehicle that I would be pleased with. She even came in 2 hours early to help me because of my time schedule. I encourage everyone to give her a call or ask for her when you go to Appletree Honda. More

Total waste of time I bought a 2017 Jeep Cherokee a few weeks ago. My digital speedometer started going crazy. I called and told the girl what was wrong and set up a ser I bought a 2017 Jeep Cherokee a few weeks ago. My digital speedometer started going crazy. I called and told the girl what was wrong and set up a service appointment. When I arrived for my appointment the service writer greeted me and explained that they did not have the diagnostic equipment for my car and that I would need to go to the Jeep dealership. I was furious. I had a friend on her day off follow me from Black Mountain over there for nothing. He suggested maybe I could just show up at the Jeep dealership and they would take me in. Ya right. My appointment is a week and a half away. I have an out of town trip and wanted it fixed before I left. Not happening. Thanks for nothing Appletree. My first experience with their service department. They should have called me when they realized they weren't going to be able to fix it. Totally inconsiderate. More

Repairs and service were terrible I had just purchased my car in Charlotte 3 weeks previous. I smelled something burning every time we drove it and moisture was inside one of my headli I had just purchased my car in Charlotte 3 weeks previous. I smelled something burning every time we drove it and moisture was inside one of my headlights. So, I chose to take it to Apple Tree because the car was still under warranty. The service advisor would not listen to me or believe what I said. Then my husband had to explain. I had to call back that day to see if it was ready. They said yes but it wasn't. I had to come back in the next day for the headlight replacement which they would take 30 minutes. 2 hours later I went looking for my service advisor and they had to get it from the lower lot. Two days later my oil light comes on which is the area they repaired but didn't check to see if I needed an oil change. They actually replaced the oil filter which is what was leaking and causing the smell but didn't change the oil or even look to see if it needed to be changed. Then Mark, the service advisor made excuses and the problem was never resolved. I will never go back there again and if you have a Honda I would think about going to another dealership for warranty work. I paid $132 for a $7.36 part (oil filter) and now have to get an oil change! More