The evening before my visit I had to have a tow service boost my battery.
The next day, uncertain about the quality of the battery, I dropped in to the
service department of Apple Valley Honda. Ricardo Woo gave me his immediate
attention, listened carefully and asked me a few questions. He then offered a
GR8 evaluation of the battery for free. Although he couldn't promise a quick
turnaround (I was a drop-in) it wasn't long before the charge and evaluation of
the battery to come back. It failed the test, and I was happy to have the security
in winter driving to know that my CR-V will start. The price was fair, and in only
a few minutes the job was done and I was on my way. During the whole process
Ricardo checked in with me in the waiting area, and kept me updated on progress.
Ricardo has been my customer service advisor in the past as well, and I can say
this is typical of the excellent attention and service I receive from Apple Valley.