Archer Kia - Service Center

I paid over $100 for oil change and 20 or 40 point inspection and they could have washed my car for free. I go to them regularly but I haven’t received any coupons for any service from them. inspection and they could have washed my car for free. I go to them regularly but I haven’t received any coupons for any service from them. More

If you enjoy spending your hard earned money & made to feel like your not a valued, appreciated customer by the assigned Service tech & oh & “lovely” young lady & her wonderful disposition & attitude to m feel like your not a valued, appreciated customer by the assigned Service tech & oh & “lovely” young lady & her wonderful disposition & attitude to match at the service checkout counter, then this is the place to spend your money…otherwise drive the extra miles & visit the Katy Kia service dept. More

It sucks no communication with customer period want be going back for service period ever. going back for service period ever. More

As a 74 year old Senior Citizen, I never thought I'd have to write a complaint letter on a car dealership but here goes. After I had my car towed into Archer Kia Dealership Service Department on a late Satur to write a complaint letter on a car dealership but here goes. After I had my car towed into Archer Kia Dealership Service Department on a late Saturday Evening because it would not start at all. The tow truck driver told me he had left my key with Georges( that wasn't the name and I later realized there was a language barrier). I called the service department on Monday and spoke with Gary giving him this information and he immediately told me he would have to find out what person had the key and he didn't know what shift the individual may be working. No problem for me! He then said immediately afterwards he'd call me back and it may take 2 to 3 weeks before he could give me a diagnosis very bluntly. He did not call, I called him back to find out if he had #1 found the key and 2) they could not get a mileage and they were trying to get the car moved. His behavior wasn't customer friendly and he again informed me it could possibly take 2 to 3 weeks and also indicated there were no loaners or rentals. After being frustrated by his unfriendly response, I asked that my car be placed for towing to another dealership, of whom I have a great relationship with. I came in ( was told my car was not in the place he suggested to me and I had to drive around on the lot to find it),signed and picked up my keys. Customer relations does not just happens, it has to be taught and his attitude was not one in which he should be working with customers. He was in a mood of it's not any real concern of mine! More

2017 Niro delivered last Tuesday night after drained battery and unable to start car. It is now Monday afternoon (6 days later) and no diagnostic and no word from (Gary) service manager after told he w battery and unable to start car. It is now Monday afternoon (6 days later) and no diagnostic and no word from (Gary) service manager after told he was on the other line this morning, but would call. Phoned again at lunch but told he was at lunch but wound call ASAP. 3:20p now and no call from Gary. Poor response, poor customer service and unable to get my car checked. More

Very very rude!!!!!!! I would definitely NOT recommend going there unless you want to be spoken down to and treated like your stupid. Just awful. going there unless you want to be spoken down to and treated like your stupid. Just awful. More

It's hard to know where to start with this place. There's a different problem every time. Last time I dropped my car off at night. Was told to put key in drop box which is so shallow that I could easily take a different problem every time. Last time I dropped my car off at night. Was told to put key in drop box which is so shallow that I could easily take my keys and everyone else's keys out of it. Too scared to leave my car since I'd like to have it back! I could have stolen any car I wanted. This time called ahead. Explained exactly what I needed done. Was told 2 hours maximum. Drove 1/2 hour to get there. Was told longer than 3 hours when I arrived. Probably not ready until the next day. I had one service guy with no mask and another with a chin diaper. I kept backing up but he wouldn't give me any space. The trim and weather stripping are both breaking off. Warranty doesn't cover it because it's broken. I thought that's what a warranty was for!! Apparently it's my fault that the trim broke off the car when I was driving it. Exactly what way am I supposed to drive so that pieces don't randomly fall off the car (Kia Soul)??? I had planned to get a few things fixed and buy a new car but it definitely won't be here. Also beware, once they have your info they will call relentlessly and there is nothing you can say to stop it. More

Manager ED, a Liar !!! Brought my Kia Sorento(2018) over to have an oil change and tire rotation. Noticed a week after I left that 2 of my lug nuts were missing. Took it ba Brought my Kia Sorento(2018) over to have an oil change and tire rotation. Noticed a week after I left that 2 of my lug nuts were missing. Took it back out there and the manager stated that I brought it out there like that. Now these lugs weren’t expensive, I could have easily bought 2 for less that $10 and replaced them but it was the principal of the whole thing. I brought my car out there with all lugs in tack and that’s how I expected to pick it up. Ed the manager was horrible and he has all those certificates on the wall out there for what ??? I asked him what my compensation would be for the time I had to spend coming back out there and his reply was, that’s your problem....Ed needs a class in customer service and if I should have my car serviced out there again, I will definitely take pictures of my vehicle from all sides because who knows, it could be damaged by them and old Ed will say, that’s your problem....😖 More

SOLD ME A LEMKN. CAR BROKE DOWN BEFORE MY FIRST PAYMENT!!! CAR BROKE DOWN WITHIN A MONTH, HAVEN'T EVEN MADE ME 1ST PAYMENT YET.. HAD IT TOWED TO ARCHER KIA AND BECAUSE OF NO WARRANTY I HAD TO PAY HUNDREDS FOR CAR BROKE DOWN WITHIN A MONTH, HAVEN'T EVEN MADE ME 1ST PAYMENT YET.. HAD IT TOWED TO ARCHER KIA AND BECAUSE OF NO WARRANTY I HAD TO PAY HUNDREDS FOR A THERMOSTAT, BUT I WAS ASSURED NOT TO BE WORRIED ABOUT NO WARRANTY BECAUSE IT'S A "GOOD RUNNING CAR". I ARGUED IT'S BEEN LESS THAN A MONTH AND HAVEN'T MADE MY FIRST NOTE, YET YOU THINK IT'S FAIR THAT I SHOULD PAY FOR THIS??? PLUS I'M MISDINGYA UNPAID DAY OF WORK!!! THE CAR STILL DOESN'T PERFORM CORRECTLY, HOW LONG BEFORE IT BREAKS DOWN AGAIN??? AGGRAVATION EVERY DAY I'M IN THAT CAR.GOT SOLD A LEMON, EXCEPT THE PURCHASE PRICE ISN'T THE COST OF A LEMON. GO ELSEWHERE FOR YOUR VEHICLE. More

Horrible Sales and Horrible Service Department This dealership has put me through a lot. It's actually too much to type. I spoke with kia consumer services regarding the many issues with my "new ca This dealership has put me through a lot. It's actually too much to type. I spoke with kia consumer services regarding the many issues with my "new car" and the Archer Kia dealership. I thought the things would be fixed and our business-customer relationship would be restored, but this is definitely not the case. When I arrived to the service area of the dealership no one new what was going on or why I was there. I had to wait over an hour just for them to accept what I was saying to them regarding the issues and how I spoke with Kia the previous day. After the hour, they finally started working on getting me a loaner car. I left service department right at two hours later. The Archer Kia service department had my car for a week, and didn't call me or respond to my calls about what was going on. Gary called me back, but he insisted that nothing was wrong with my car. He said that a few people had driven the car, and that they could not duplicate any of the complaints. He said, "the complaints probably happened only on certain roads, but nothing is wrong with this computerized car." He also said that the they drove my car for only 30 miles to test drive it. I asked if they provide gas for those miles, but he insisted that Kia does not replace fuel. I got to the service department, and found that my car had been driven almost 60 miles, and that everything I had listed as a concern wasn't documented. I do have some fault in the documentation part because I should have read over it very carefully. However, they wouldn't listen and pushed me off on each other when I tried to tell them. I asked to speak with a manager about the gas, complimentary wash or detailing. The guy went in to talk to him, but the manager would not come out. I just heard him say "tell her we put 5 gallons in the tank." I cranked my car up, and heard the same noises I complained about, and the guy said it was normal.I left because I didn't want to argue them, and it was also tough to keep my two year old toddler calm. I compared my car's rattling noises to another brand new Kia Optima, and they do not sound the same. I have also recorded the sounds on my phone. I thought that I would be able to speak with the district manager for the dealership, but he never contacted me after my initial complaint. I feel like I have been cheated since buying the car. I also feel that I am stuck with a vehicle that is not up to standard, but the dealership doesn't want to admit fault. This entire situation has costed me a lot of wasted time, money, and mental exhaustion. I am now even having to deal with constant calls from my previous lender because they have not received any correspondence from Archer Kia about the pay off for my car. They are saying that I owe them money. Please do not come to this dealership. Apparently, they will all cover for each other, so nothing will get done properly. More