Archer Volkswagen

I did extensive research and decided on the exact vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet sales managers of most of the VW dealers within 150 miles of my home. Archer VW's Internet Sales Manager, Johnny Huynh, responded immediately to my phone calls and emails and offered the best price right off the bat. I didn't want to leave anything to chance since I was to travel three hours to the dealer and it would have been a significant inconvenience had everything not gone as expected when I arrived to pick up the car. In my emails to Johnny, I asked for the total "drive away price" and all the particulars about the car, VIN, stock number, exact list of options, etc. - essentially everything in writing up front. Johnny quickly and pleasantly provided all the requested information. My first contact with Archer was on a Tuesday and I picked up the vehicle on the following Saturday. I arrived at Archer at 3:30PM, met with Johnny, inspected the vehicle thoroughly, test drove it, met with the finance guy, reviewed and signed the sales documents and I was back on the road in my new Jetta at 4:30PM. My purchasing experience with Archer and Johnny Huynh was exceptional all around. More

needed a locking lug wrench for my VW to remove a flat tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter inste tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter instead of the lug removal key that I had requested. This stranded me at home with a useless bolt and a flat tire. Overall impression: sales dept. barely knows what they're doing out there....service dept. is a bunch of half-speed mopes....Gary, the service dept. manager looks like he's counting the days to his retirement party. One time, after an accident theircollision repair center held onto my car for NINE WEEKS before I got it back....NINE WEEKS of stalling, excuses, and me begging GEICO to extend my rental deadline! By then I had almost forgot how to drive a clutch. More

I've been in for oil changes and state inspection, and all the times i've been in for those services i've walked out unhappy. for one thing the wait time is ridiculous. and the whole thing of having to se all the times i've been in for those services i've walked out unhappy. for one thing the wait time is ridiculous. and the whole thing of having to set an appointment is lame. most of the people that work there are really rude and never seem like they care about pleasing the customer at all. i drive up with my vehicle and no one greets me, but i clearly see 4 employees at there desk doing jack shit, and i walk in and ask for an oil change and they inform me that they dont have anybody to do an oil change. one employee asks another employee why not and that douche proceeds to tell everyone there that he just came back for lunch and that he doesnt know anything. stupid idiot i dont need to know you just came back from lunch i just need a damn oil change. maybe its because i came from toyota and they had remarkable customer service and the service at vw is just normal? idk but i really am thinking about going back to trade in my jetta for a toyota. i've wasted so much of my time at this stupid dealership, but never again. it seems like everyone has had a better experience at the vw dealership on i-10, so i might just go way out of my way for better service. More

Talked to Rejean over the phone about a 2007 eclipse, he Talked to Rejean over the phone about a 2007 eclipse, he said there where no issues with the car after he walked around and inspected the car himsel Talked to Rejean over the phone about a 2007 eclipse, he said there where no issues with the car after he walked around and inspected the car himself. I drove from beaumont 100 miles one way and when I got there the paint was poor,there was a 4 inch paint chip missing on the drivers mirror.I told Him I was unhappy,he told me he was at bottom price and couldn't deal anymore,,take or or leave it altitude .( cost about 50-150.)Well I left. Don't recommend driving to far to see there cars More

This was the worst service ever. I will never recommend any one to this dealership. The Sales reps including the Finance Manger and the MANANGER are all very rude and don't care about their clients. Is all any one to this dealership. The Sales reps including the Finance Manger and the MANANGER are all very rude and don't care about their clients. Is all about them making money. If you want a VW go to another dealership!!!! More

This dealership was a nightmare. I bought a certified used VW and then the same day, that evening, the clutch had blown and I was left sitting stranded with a smoking car on the side of the highway. I used VW and then the same day, that evening, the clutch had blown and I was left sitting stranded with a smoking car on the side of the highway. I had the car towed back to the dealership and demanded my money back. If they sold me a supposedly certified car and it broke the same day, I want nothing to do with it. Later that day they called me to tell me that it was my fault and that I broke the clutch and that, even though I had been told otherwise, there was no way I was getting my money back and that I was locked into the contract. When I finally got in touch with a manager after the weekend, he confirmed that I could cancel my contract but that the dealership would be filing a claim with my insurance for the damage I caused. I am an experienced standard driver and there is no way this could have happened to the clutch of this car unless it was already on its last legs when they sold it to me. So much for certified used. I will never go here again. More

My husband and I tried to buy a car from here several years ago and we were completely turned off by the salesman and the lack of care from the dealership. We ended up going way out of way to the dealer years ago and we were completely turned off by the salesman and the lack of care from the dealership. We ended up going way out of way to the dealership on I-10 and were thrilled with the care we were given that we actually purchased a car! Last week, I had some brake light issues and I needed to get my car fixed. Your dealership is much more convenient, so, I called your dealership to see if I could bring it in. (I travel so my days in town are limited. I tried to explain this to her but she was not interested and you could tell she was in a hurry). The lady that answered the phone was rude and unwilling to help me. She refused to even think of letting me come in that day and insisted that I make an appt for the following week. Funny thing...I was able to go to the dealership on I-10 and get it taken care of that day. This was the last and final time we will deal with Archer. I will make sure to tell all my friends about the lack of care that your dealership has continued to exibit. More

I took my car in for service twice this week (different issues), and was given an immediate appointment, was told clearly what work needed done, how much it would cost, and how long it would take. I've be issues), and was given an immediate appointment, was told clearly what work needed done, how much it would cost, and how long it would take. I've been to Archer several times, and each time I visited their shop I felt I was treated honestly, respectfully, courteously, and professionally. The few times that minor details were missed, they corrected the mistake immediately, and without question. They're not perfect, but pretty close to it. More

What an awesome dealership! I live 3 hours away from Houston, but decided to make the trip after talking to Jeff Brown (the Internet Manager) over the phone. He was the friendliest and most knowledgeabl Houston, but decided to make the trip after talking to Jeff Brown (the Internet Manager) over the phone. He was the friendliest and most knowledgeable salesperson I have ever dealt with. I completely trusted Jeff to steer me (no pun intended) in the right direction when it came to choosing a new VW. I am a veteran VW owner and knew I wanted another one, but just didn't know which car was my perfect fit. HE (and I give all credit to Jeff) made the deal happen. He didn't haggle with pricing and he really made this transaction seamless. Archer VW is extremely reputable and was able to dealer trade on the spot for the car I really wanted. I will definitely be back and would recommend this dealership & Jeff Brown anyday of the week! More

I have a complaint with the dealership. The dealership deposited my check accidentally. I stopped payment on the check and have been told for over 3 weeks that they would reimburst me my $32.00 but every deposited my check accidentally. I stopped payment on the check and have been told for over 3 weeks that they would reimburst me my $32.00 but every time I call they tell me they are checking into it. I have not yet recieved my $32.00 check. Also someone drove the Ford Focus I traded in on the westpark tollway 3 times and I need the Dealership to send me papers showing that I did not own the car any longer. I am being charged a fine from the Westpark Toll Authorites. very unhappy customer Ilyanna More