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Archer Volkswagen
Houston, TX
563 Reviews
If you're looking for a dealership that knows what it's doing, swing by Archer Volkswagen. We've been in the business since our dealership was founded in 1956 by Robert P. Archer. We're still family-owned and operated, and you'll feel like family when you're here. Our mission is to get you the perfect Volkswagen for your needs and wants, for the best price possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 563 reviews
October 23, 2026
I made an appointment for my car to get an oil change. My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to m My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to my surprise my bill was $950. I was told there is nothing they can do. Highly upsetting that the driver of the car can sign off for things without the owner approving. More
by Accoldren
Employees Worked With
October 22, 2026
My experience with Archer Volkswagen has been extremely disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by th disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by the complete lack of goodwill or willingness to help us when we faced an unexpected battery issue with our 2024 VW Tiguan. I simply asked whether the dealership could offer a courtesy or some assistance, considering our customer relationship, but there was no meaningful effort to find a reasonable solution. I spent eight years working as a Marketing Manager at Audi, so I understand the automotive industry and, more importantly, the importance of customer loyalty, goodwill gestures, and warranty-related customer care. I know firsthand that there is often a way to help customers when a business genuinely wants to preserve a relationship. Unfortunately, Archer’s handling of this situation left me feeling that there was no genuine intention to help us or treat us fairly. Beyond the service itself, the dealership’s physical condition is equally disappointing. The infrastructure looks severely neglected, dirty, and almost abandoned. Frankly, it resembles a low-end repair shop rather than an authorized Volkswagen dealership. The state of the facilities is unacceptable and does not reflect the standards or professionalism customers should expect from an established automotive brand. From the lack of customer care to the neglected facilities, the entire experience has been deeply disappointing. Customer loyalty should mean something, and customers should not have to beg for basic consideration. I will not be returning to Archer Volkswagen, and I cannot recommend this dealership based on my experience. More
by Felipe Varela
Verified CustomerEmployees Worked With
October 22, 2026
Buyer Beware — Don’t Waste Your Time Ive dealt directly with Chris Hernandes New car Manager This dealership claims it can beat any deal, but based on my experience, that claim does not hold up directly with Chris Hernandes New car Manager This dealership claims it can beat any deal, but based on my experience, that claim does not hold up. It appears to be a way to get customers to contact them with the expectation of receiving a better offer, only to be told later that the deal they already have is too good for them to beat. Here’s my advice: If another dealership has already given you a great deal, don’t waste your time chasing a promise that may not be delivered. Go with the deal you already have rather than spending time going back and forth with a dealership that ultimately may not be able to match it. I would strongly encourage buyers in Texas to do their homework, compare actual written offers, and be skeptical of blanket claims like “We’ll beat any deal.” A bold promise means nothing unless the dealership can back it up with real numbers. Save yourself the time, frustration, and unnecessary hassle. If you already have a better deal on the table, stick with it. Don’t let an advertising claim convince you to walk away from a deal that is already in your favor. More
by Dutchbros
October 22, 2026
My wife and I have purchased 5 VW and our oldest daughter has had two. All from the Archer family. I think that says it all. 🙏🏿 has had two. All from the Archer family. I think that says it all. 🙏🏿 More
by reginaldhardyjr
Employees Worked With
October 21, 2026
I didn't pay attention to the dealer but environment and service was excellent and paperwork process was satisfied. service was excellent and paperwork process was satisfied. More
by Elizabeth Villa
October 17, 2026
Took advantage of the young female driver and upsold her from an oil change to an service mile package without contacting the owner/scheduler for approval. I'm super disappointed that they'd abuse our trust from an oil change to an service mile package without contacting the owner/scheduler for approval. I'm super disappointed that they'd abuse our trust like this. More
by accoldren
Employees Worked With
Not sure!
October 16, 2026
Accommodating, clean, antiquated, affordable, immediate, timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. timely, detailed, thorough, approachable, providing, knowledgeable, remote, deprived, simple, technological. More
by ruseneres
Employees Worked With
October 11, 2026
The service and personnel were excellent. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. The men's bathroom was nasty. On my last visit the men's bathroom had paper towels all over the floor. It looked like it hasn't been cleaned in weeks. More
by RASENTER
