Archer Volkswagen

I have used Archer VW 3 times for service to my 2004 Beetle and have sworn every time that I would not return there. It's convenient and on my way to work so I kept giving them chances. This last time Beetle and have sworn every time that I would not return there. It's convenient and on my way to work so I kept giving them chances. This last time they had my car for 3 days when I took it in for a minor repair and scheduled maintenance. When I got my car back it was absolutely filthy. There was dirt and mud all on the inside and it looked like they left my convertible top down because I had pollen (the yellow stuff that is all over everyone's cars!) all over the interior of my car. When I called to complain no manager was available and I was hung up on twice (Vickie and Tim). Everyone had a "it's not my job" attitude. My service technician, Daniel, actually told me that "he doesn't have time to inspect every vehicle before it's picked up. That's QC's job"!!This dealership needs to clean house and find people who care about customer service and realize that they make tons of money off of the service department. I will never take my car back to this dealership. All they had to do was apologize and fix it by cleaning up my car and instead all I got was excuses for why my car was a mess. They also need to do what every other dealership does and wash the cars before they are returned to the customer, especially for scheduled maintenance appointments. This would solve the problem of their "Quality Control" people not knowing what quality is and ensure better customer service all around. DO NOT USE THIS DEALERSHIP!! THEY ARE TERRIBLE AND NO ONE CARES! THE ONLY PLACE WITH WORSE CUSTOMER SERVICE THAT I HAVE EVER FOUND IS THE UNITED STATES POST OFFICE!!! More

We took my wife's car in for service. Twice we have had to leave the car overnight because they needed to order some obscure part. One of those times they told us the car was ready, we returned (and paid to leave the car overnight because they needed to order some obscure part. One of those times they told us the car was ready, we returned (and paid for) her rental, went to pick up the car, and it wasn't actually ready. We had to go back and rent another car for another day. This last time they actually paid for a rental, which was surprising, but we had to make all the arrangements - pick up, delivery, etc. One time they had to order a part that would take over a week, so they gave us the car back until it arrived. Two weeks later we finally called to check on it. The part had arrived, but no one bothered to call us. Another time we requested a 15K mile maintenance. They performed the 5K mile maintenance! When we called about it, the service tech said the 5K and 15K maintenance were the same, which they are not. How hard it is? We requested a 15K maintenance, the car has 15K miles; this isn't rocket science. Another time a power window broke on the passanger side. When we went to pick it up they said nothing was wrong with the driver's side window! Somehow, when they discovered one window worked correctly, it didn't occur to them to try the other three, just in case. We had to leave the car another night. Archer, its really very simple: 1. Listen to the customer 2. Fix it right the first time 3. Care (or pretend that you care) about the quality of your service. "It's not my job to...." does NOT demonstrate concern for the customer. We will not be returning to Archer VW (or buying another VW). More

I have ask for my touch up paint on 3 different occassion and have been told that Mr. Brown would send it. I have as of yet received it. He has blamed it on everyone but himself for not producing the paint, and have been told that Mr. Brown would send it. I have as of yet received it. He has blamed it on everyone but himself for not producing the paint, but when someone tells me they will mail it themselves I think the blame lays with them. Poor employee service from Mr Jeff Brown, Houston TX Valerie Derdak 715 Slate Valley Ln Spring, TX 77373 More

Terrible service. Regularly scheduled maintenance always results in a delayed turnaround with no apologies. Service department reps are lukewarm at best. They consistently overcharge - even as dealerships g results in a delayed turnaround with no apologies. Service department reps are lukewarm at best. They consistently overcharge - even as dealerships go - and never even attempt to exceed customer expectations or anticipate needs. We only go there because of location, but that is no longer reason to go. They can treat others badly, I'm done. More