Archer Volkswagen

I have bought several cars from Archer VW and I just wanted to take this opportunity to shed some positive light on this dealership in the midst of all these negative reports. Out of all the dealership wanted to take this opportunity to shed some positive light on this dealership in the midst of all these negative reports. Out of all the dealerships that I have ever worked with, they constantly make it so easy to buy a car, service a car, and finance a car. If you have had a bad experience or want a positive one go see Patrick Hayes or his son Cory, they will take great care of you and you will have a friend in the car business that you can trust. I hope this helps. More

My wife and I went to Archer to perhaps purchase a Honda CRV (used). Overall, we liked the car but it had an obvious problem with the right rear wheel that the salesman (can't remember his name) acknowledg CRV (used). Overall, we liked the car but it had an obvious problem with the right rear wheel that the salesman (can't remember his name) acknowledged as we drove it AND again once we got back into the offices. There was a deep rumbling sound and vibration that was definitely not the tire. We were still willing to consider purchasing the vehicle provided they would offer us some sort of incentive to get that wheel fixed. Our salesman said he'd see what he could do and as he "went to talk to the manager," and he came back and said that he and the manager would take it out to see what was wrong. It was no time before we didn't see him again and we were speaking only to "someone higher" who was slimy. This guy (I think his name was "Sayeed", but I'm not sure how to spell it), showed us all the work they did on the vehicle and said "they fixed everything" wrong with it. I then explained that they obviously had not only NOT fixed everything (and that I was not the only who was quite aware of it) but that by his insisting they fixed everything, one of them (our salesman or him) was not being truthful. Since they would not work with us and were being deceptive, we walked out. We are so glad we did, because we drove straight from there and went to Champion Nissan in Katy were we purchased a newer CRV with fewer miles for less money and no slimy salesman. Do NOT trust the folks at Archer! More

STAY AWAY from this place!!! I would give zero stars if I could. Made an agreement Saturday night 12-15-12 to purchase a 2012 Honda accord. Called salesman right after we left the dealership and told him we could. Made an agreement Saturday night 12-15-12 to purchase a 2012 Honda accord. Called salesman right after we left the dealership and told him we would take it. He said great that when we got home to fax him our credit card and drivers license to hold it. When we got home I faxed it in. I called and texted the salesman to make sure it was received. I spoke with the salesman and he said he received it and he would move the car around back so no one else could get it. On Monday morning I sent my salesman a text to let him know we were lining up financing and insurance and would be in. I received a text back saying no problem. About ten minutes later I received a text saying it had been sold. I was then told another salesman sold it to someone else Monday morning. I then received a call from Ken the sales manager. He was very unsympathetic and offered to sell me an 2011 accord with twice as many miles for the asking price. My salesman wasn't such a bad person but this Ken guy was something else. He acted like I was bothering him about complaining that he sold a car out from under me. The salesman did try to rectify it and still make a deal. I don't want a used Volkswagen and that was about all they had besides some worn out cars with over 100k on them. I spoke with a Jeremy Ortega this morning and he wasn't much help either. It seems like the only one trying to save the deal and keep me as a customer was my salesman. Horrible customer service and horrible people to deal with. DO NOT BUY FROM HERE YOU WILL BE SORRY!! More

The sales person and his manager at Archer VW sadly personify all the sterotype of a used car salesperson. They are tricky, sneaky, and dishonest. I found a Mazda 3i that they were selling via car.com personify all the sterotype of a used car salesperson. They are tricky, sneaky, and dishonest. I found a Mazda 3i that they were selling via car.com. I went and test drove it and came to a price agreement with Jad, the salesthing. I verified the agreed price several times before going into the dealership to pick up the vehicle. When I arrived at Archer, Jad had me sign a liability agreement for the car before they would release it to me to take it to my mechanic for inspection. After I signed the document, Jad disappeared and came back seconds later with his manager. His Manager, on cue, apologetically explained that they made an error in agreeing to the price and wanted $200 more. Now, $200 doesn't make or break a deal on a $12,000 vehicle, but lack of honesty and integrity does. Sadly, honesty, trust, and a man's word is an extraterrestrial term and concept to these Aliens. The entire stage was set up to manipulate me into their office for an extra pathetic $200? Really? All that drama for $200??? Needless to say, I walked out, thoroughly disgusted. I'm going to another dealership for a new vehicle. I'm sure they thought they had me when I walked in and signed that liability agreement. If you want to be humored by bad acting and cheap cologne, go and experience this violation at Archer VW. More

Jeremy was very easy to work with. He help my understand the incentives that were available on the model I was interested in. Good folks! the incentives that were available on the model I was interested in. Good folks! More

If you are looking to buy a used car, DO NOT buy one from Archer VW in Houston. I found a used Ford F-150 on cars.com that was for sale at Archer VW. I live 400 miles away, so I called the dealership and to Archer VW in Houston. I found a used Ford F-150 on cars.com that was for sale at Archer VW. I live 400 miles away, so I called the dealership and told them that this was the exact truck I was looking for at a great price and I was willing to make the drive to pick it up. I then asked them to please walk around the truck and describe every square inch of it to me before I drive 400 miles to purchase it. One of the salesman walked around it on his cell phone and described it to me as "Flawless, one of the nicest trucks he's ever seen". Well, I get there, the truck is definitely NOT flawless. The inside of it smells like an animal shelter, the passenger side door had bondo putty smeared all over it (poor body repair job from where the truck was wrecked), the brakes needed to be replaced, and the front bumper was crooked. These are all things I could not see from the pictures they had online. However, this experience got much worse when I met a guy name KEN ADDISON, the Used Car Sales Manager. This guy was extremely rude, and told me that "It wasn't his problem". He offererd no apology for the waste of time and money I incurred to get there. Ken Addison at Archer VW in Houston is the stereotypical Sleazebag Dishonest Used Car Salesman. Maybe it's a good place to buy a new VW, not sure, but don't buy a used car here, they can't tell the truth. Stay away from this place, plenty of other car dealerships out there that do business the right way. More

This all started a year ago when I saw a Nissan Xterra on This all started a year ago when I saw a Nissan Xterra on their web sight I went and asked for it, Mike Lewis was the one that hepled us, he could This all started a year ago when I saw a Nissan Xterra on their web sight I went and asked for it, Mike Lewis was the one that hepled us, he could NOT find any info on it and could not find the car,I told him it was outside blocking a gate on the other side of the lot adjacent to them, he could not find the keys to it but promissed he would get it in a day so he took my name and #, never called me back, so I called 3 days later wouldn't you know, they had no info on it! That Xterra sat on that same spot for a YEAR! A year later I went back and they finally found the keys and let me test drive it,it sounded awful!The other reason was we also had our eyes on a Nissan Quest we explained to him we were intersted in buying the car with two thousand down he ran our credit and told us that once we get the money we all go talk to Bart to work on a in house finance we came back in five days to talk to Bart only to find out that they had sold the car without calling us knowning we were intrested then in an attempt to get our business Mike found another Xterra for me and called me before they did an inspection on it or put a price on it, I got to test drive it and told him I would be back to test drive it again. He said to be back the next day when Bart the general manager would be there and the Xterra would be ready for me. Well two days later and he could not find the car anywhere!!! Mike Lewis spent 45 of my minutes looking for the car!!When I told him he does not know his inventory and he told me he works in new car sales and not used cars, I asked why am I dealing with you for? He answered I have been working with you for a year and I want to put you in a car! Finally he tricked me into going across the freeway to see if the car was there, well it was only to see Bart! Bart approved me, but when I asked for the price, Bart said he needed to wait to see what their cost would be, but wanted my down payment to sell the car to me, NOT to place a hold on the car, but to put down as actuall payment on a car I have no idea what the price is! I asked them to call me when they get their stuff together and Bart said " I don't call people back, you see my phone rings costantly. If you want it come back with you're money." I left thinking Mike will just call me with the price, when I called him that evening for the price Mike said " That's between you and Bart, I am out of this, I know it sounds wierd, but that's how it's done!" Mike Lewis has been calling me everyday since he knows I have been approved for a car. Just don't know what price I am approved for!!! More

They are crooks and will take advantage every second they can. I brought my car in for a problem, it cost me 377.64 (labor-208) (parts-138) (miscellaneous- 18.72) (sales tax- 12.93) My car is still can. I brought my car in for a problem, it cost me 377.64 (labor-208) (parts-138) (miscellaneous- 18.72) (sales tax- 12.93) My car is still not fixed and has the same problem it did..... More

I did extensive research and decided on the exact vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet sales managers of most of the VW dealers within 150 miles of my home. Archer VW's Internet Sales Manager, Johnny Huynh, responded immediately to my phone calls and emails and offered the best price right off the bat. I didn't want to leave anything to chance since I was to travel three hours to the dealer and it would have been a significant inconvenience had everything not gone as expected when I arrived to pick up the car. In my emails to Johnny, I asked for the total "drive away price" and all the particulars about the car, VIN, stock number, exact list of options, etc. - essentially everything in writing up front. Johnny quickly and pleasantly provided all the requested information. My first contact with Archer was on a Tuesday and I picked up the vehicle on the following Saturday. I arrived at Archer at 3:30PM, met with Johnny, inspected the vehicle thoroughly, test drove it, met with the finance guy, reviewed and signed the sales documents and I was back on the road in my new Jetta at 4:30PM. My purchasing experience with Archer and Johnny Huynh was exceptional all around. More

needed a locking lug wrench for my VW to remove a flat tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter inste tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter instead of the lug removal key that I had requested. This stranded me at home with a useless bolt and a flat tire. Overall impression: sales dept. barely knows what they're doing out there....service dept. is a bunch of half-speed mopes....Gary, the service dept. manager looks like he's counting the days to his retirement party. One time, after an accident theircollision repair center held onto my car for NINE WEEKS before I got it back....NINE WEEKS of stalling, excuses, and me begging GEICO to extend my rental deadline! By then I had almost forgot how to drive a clutch. More