Archie Cochrane Ford

"PLEASED" We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! More

Had a good sales person happy with deal Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck More

Wait and duck warranty I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock and then told me I would have to wait for two hours to get approval to fix the chips in the windshield. I payed almost $5,000.00 more for the extended warranty to cover all additional issues. I had to go and speak with the sales manager to get then to fix the chips and yet they stuck.me with a $225.00 bill to figure out coolant leak and would be another $750.00 to fix the leak. Truck is 4 months old. More

Very Bad Experience I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12 I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12. Isn't this the reason we have appointments? Let them know I was unhappy and that's why I made an appointment. Called again at 3 (they NEVER called me before this) and they were now running a diagnostic. Finally got a call around 345 that it was finished. Called the courtesy driver and it just rang. Gave it 10 minutes and called again and the voicemail was full. Had to have my wife leave work early to give me ride instead. Get there and I am clearly unhappy, but holding my tongue. Said that one of my problems doesn't show up in the diagnostic (service light for tire sensor needing service) and thy filled the tires and it's fixed. Well, guess whats been on continuously the day after I left: yup the service light! To add injury to insult, I pay for the service and then have to ask where my vehicle is and am told "out front". Nope, it's in the very back of the rear lot which I had to aimlessly look for. So why do I go there? I bought the used vehicle there and decided to get their warranty (over $3,000) so I am STUCK with going back if I have truck issues. I would NEVER tell someone to go there. I very rarely write negative reviews, but this was extreme. More

Awesome Service Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as w Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as well. More

First time car buyer in a 2015 Ford Escape These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked wi These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked with me the best they could! I will recommend them to everyone I know! More

The BEST dealership we have ever dealt with! Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, and made the whole experience fun and easy. I would have never used these terms with prior dealerships. She was honest and worked hard to get us the best deal! I love my new Ford Expedition and highly recommend Archie Cochrane and Jenifer to anyone in the market for a vehicle. I look forward to purchasing other vehicles from them in the future! More

"Works Vehicle Checkup" Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" a Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" at the shop was an embarrassment for the gal at the desk when she couldn't find my name and a total inconvenience for me, I did reschedule for the following day. Service was very satisfactory and I appreciate the effort folks at Archie Cochrane made to service my vehicle in a timely manner. I will return for other services but will make sure I receive a confirmation via email from now on. Lack of follow-through by one employee should not be related to performance of the entire Service Department More

NEW WORK TRUCK Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able t Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able to find a truck at another dealership (a ford dealership) and they were able to swap them trucks to get me taken care of so i didn't have to travel to go get the truck. It was super convenient, quick, and easy. I would recommend this service center to anyone looking for a new rig. More

My husband and I bought our first vehicle together at this l Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all futu Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all future purchases. Highly recommend! More