Archie Cochrane Ford

Amazing, courteous, prompt and honest staff!! Since purchasing my wife's new F-150, we have went to Archie Cochrane Ford for service work. The staff continues to be efficient, honest, prompt and c Since purchasing my wife's new F-150, we have went to Archie Cochrane Ford for service work. The staff continues to be efficient, honest, prompt and caring! Not common to have such a welcoming experience these days, especially in the dealership / service industry!! More

Archie Cochrane ford is painless. I want to thank Tim Jenkins for the painless purchase of my new F350. This is about the 8th truck i have purchased from him and as always he is very I want to thank Tim Jenkins for the painless purchase of my new F350. This is about the 8th truck i have purchased from him and as always he is very knowledgeable and helpful. He is also no nonsense negotiator. The price is the price. Thanks TIm More

Fast Lane service on my 2013 F-350 No appointment, yet oil/filter, rotation/balance, etc. completed in 2 hours even though the waiting room was crowded. Friendly, helpful and professio No appointment, yet oil/filter, rotation/balance, etc. completed in 2 hours even though the waiting room was crowded. Friendly, helpful and professional all the way around. Service tech wiped the slobbered oil from around the drain hole and new filter - i.e., no driveway drips this time around. Comp vehicle wash is a nice touch ... I'll remember that. Only negative is that cost is rather high. More

Service on Ford F150 I was able to get an appointment when I needed it and the service was completed when it was promised. I appreciated the professionalism of the staff. I was able to get an appointment when I needed it and the service was completed when it was promised. I appreciated the professionalism of the staff. More

pleasure to do business with them Salesman was knowledgeable. I was impressed that the car was ready as promised, and that the salesman took the time to explain all the features Salesman was knowledgeable. I was impressed that the car was ready as promised, and that the salesman took the time to explain all the features More

periodic full service on one of three Fords Service scheduling has always been very accommodating and timely (I am 200 miles away from Billings). I have always been pleased with the workmanship, Service scheduling has always been very accommodating and timely (I am 200 miles away from Billings). I have always been pleased with the workmanship, attention to detail, and recommendations made. More

Great Customer Service I dealt with Cameron Byrne. He was knowledgeable, friendly, and helped me in comparing different trims within the model of Ford I was looking at. He I dealt with Cameron Byrne. He was knowledgeable, friendly, and helped me in comparing different trims within the model of Ford I was looking at. He didn't pressure me into anything and answered all my questions. More

A Positive and Fun Experience We have been purchasing Fords (trucks, SUV's, and cars) from Archie Cochrane Ford since around 1977. We think the best deal has been made with them w We have been purchasing Fords (trucks, SUV's, and cars) from Archie Cochrane Ford since around 1977. We think the best deal has been made with them without the hassle of pushy sales people. The time it takes to purchase a vehicle there is minimal compared to other dealerships in Billings, MT. Really like doing business with Kent Mende, who is always calm, informative and respectful of the purchaser's time spent in making a decision. More

excellent throughout saw a TV ad for some low price Ford Focus cars. Many times these seem to be come ons to reel you in, then they only have more expensive cars of same m saw a TV ad for some low price Ford Focus cars. Many times these seem to be come ons to reel you in, then they only have more expensive cars of same model. They actually had a variety of very low priced cars to choose from. I made a call in the evening and talked to a salesman. I lined up an appointment for the next morning. After looking over their web site, found the exact car I wanted. Called in the morning and asked them to hold it and I'd be in to buy it. They held it, had it prepped and ready to go. The price was excellent. The service from the no bargaining purchase, to financing to followup have all been excellent. More

Started off less than desirable, but ended up for the better To begin I put a deposit down on a vehicle I was interested in after Chris T. sent the history to me via email. I made arrangements to view the vehicl To begin I put a deposit down on a vehicle I was interested in after Chris T. sent the history to me via email. I made arrangements to view the vehicle but when I arrived the vehicle had been sold by another salesperson that was unaware of my deposit! It seems that when you make a deposit online it goes into an account but nobody is notified, consequently nobody was aware and the vehicle was sold! To be fair, Chris T sent me an email notifying me of this but I had already departed and I didn't receive it. All was not lost however as I was shown another vehicle that interested me and I purchased it after a few mechanical issues were addressed. Chris T was very patient and answered my queries promptly. I give KUDOS to Chris T and sales manager Matthew G for all of their time devoted to what I will call a good deal! I gave a rating of only four stars because of the deposit scenerio, otherwise it would have been five stars... More