Aristocrat Motors

Top notch Mercedes service and no aloof servicepersonnel. Net outside and swamped keys and drive off. I was there for less than 10 minutes and back on the road in a loaner Net outside and swamped keys and drive off. I was there for less than 10 minutes and back on the road in a loaner More

Consistent Excellence Purchased my Porsche in 2014 and the service support is exceptional. I have the good fortunate of driving an amazing vehicle that is maintained to p Purchased my Porsche in 2014 and the service support is exceptional. I have the good fortunate of driving an amazing vehicle that is maintained to perfection by the staff at Aristocrat. Over the past four years I have coordinated all maintenance through my Service Advisor, Todd Hurlburt. Each visit is scheduled at my convenience. The work to be done is clearly explained, the completion time is established, a loner car when necessary is always available and ready to go. I have never experienced anything other than the total commitment to excellence from Todd and the entire staff. These folks are outstanding. More

Superior Service; it is Their Standard Took my 12 year old Mercedes in for it's "A" service. I also had a couple minor issues I wanted addressed. One turned into a more "serious" issue. Took my 12 year old Mercedes in for it's "A" service. I also had a couple minor issues I wanted addressed. One turned into a more "serious" issue. Matt, my service rep, informed me of the issue and explained every aspect of the problem, to include cost, before "just fixing it" because I had pointed it out. They addressed every issue I had pointed out, down to the little heat shield snap that had come loose. I bought my Mercedes used at Aristocrat 10 years ago and they have always treated me like their most important customer. That is why I'll still drive an hour to have them take car of my "baby". More

I get superior service every time. All the people are professional and great to work with. The property is exceptional. I genuinely enjoy going to Aristocrat Motors. professional and great to work with. The property is exceptional. I genuinely enjoy going to Aristocrat Motors. More

Excellent as Usual Received fully itemized bill of services performed. Loaner vehicle provided at no additional charge . Service staff provided excellent information on Received fully itemized bill of services performed. Loaner vehicle provided at no additional charge . Service staff provided excellent information on this service and estimates of optional equipment upgrades. Emily obviously loves her job! More

Aristocrat has perfected customer service!! I never dread having to take my car in for service. I love the text communication that Aristocrat uses to keep you updated. dread having to take my car in for service. I love the text communication that Aristocrat uses to keep you updated. More

Always Efficient It is NOT painful taking my car in for service. They are so efficient. The service department is a big reason why we stick with Mercedes-Benz. It is NOT painful taking my car in for service. They are so efficient. The service department is a big reason why we stick with Mercedes-Benz. More

This was my first visit, and it was a great experience. Complete evaluation on the vehicle and they found problems I was not aware of. I look forward to bringing my vehicle in for all future services. Complete evaluation on the vehicle and they found problems I was not aware of. I look forward to bringing my vehicle in for all future services. More

Great Service 40,000 mile maintenance and brake warning indicating new brakes probably needed. Todd Hurlburt met me as soon as I drove in, had me in a loaner in le 40,000 mile maintenance and brake warning indicating new brakes probably needed. Todd Hurlburt met me as soon as I drove in, had me in a loaner in less that 5 minutes, and by early afternoon I learned that the brake repairs/replacements would be less than I anticipated. Car was ready by 2:30pm the next afternoon and looked and ran like new inside and out. Bruce Baker More

I got a piece of metal in my tire Saturday evening & had my car taken to the dealership early Monday morning with a voicemail explaining to Joe why it was there. By that afternoon a new tire was on, my 30k my car taken to the dealership early Monday morning with a voicemail explaining to Joe why it was there. By that afternoon a new tire was on, my 30k mile check was done, an oil change & recalls taken care of! They went above & beyond to take care of my tire and also have me off and running until my next scheduled maintenance..very much appreciated! Always nice working with Joe! More