Aristocrat Motors

Airbag recall work on a used car I didn't buy from them. Treated me like a long time repeat customer who they want to keep. Great pre-appoinment communication. Great waiting area with two visits to check Treated me like a long time repeat customer who they want to keep. Great pre-appoinment communication. Great waiting area with two visits to check on me in the 1.25 hours it took to do the work. First class service! More

Another 5-star level of service My tire was literally shredded! To make a long story short, initially, I was told that the service department wouldn't be able to fit me in until Frid My tire was literally shredded! To make a long story short, initially, I was told that the service department wouldn't be able to fit me in until Friday. My husband was out of town, our back-up vehicle was in for service and loaners were not available. The replacement tire for my vehicle was in stock and Tom was able to offer Express Tire Service on the same day! More

Service at Aristocrat motors is unlike any other dealer, I always receive #1 service with a smile and much respect!! Kudos to Matt my service advisor... I always receive #1 service with a smile and much respect!! Kudos to Matt my service advisor... More

Donny once again took good care of my E class. They took their time to identify the sounds I heard and allowed me to keep the loaner car overnight while they continued to diagnose the problems. Slightly dis their time to identify the sounds I heard and allowed me to keep the loaner car overnight while they continued to diagnose the problems. Slightly disappointed that the cat was not washed after having for two days, especially after a few days after snowing. More

Service was fine even though they had to keep my car longer than expected. What left a bad taste in my mouth was they charged my credit card the day after I paid over $1700 an additional $4.25 for gas o longer than expected. What left a bad taste in my mouth was they charged my credit card the day after I paid over $1700 an additional $4.25 for gas on my loaner car. Really? How petty! More

Pleasant Surprise After having a less than favorable experience with a Aristocrat salesman more than 10 years ago that has all changed, Having recently purchased a used After having a less than favorable experience with a Aristocrat salesman more than 10 years ago that has all changed, Having recently purchased a used vehicle my experience with the staff was nothing short of exceptional. I would like to single out the following people I dealt with. My salesman Tony Akbarnia, easy transaction, extremely easy to work with went over and beyond making my purchase experience the best. Finance manager, if not should be, Jordan Kivett very professional, friendly and easy to understand, great communicator, great addition to the Aristocrat family. Last, but not the least important was Bethany Salmons the delivery specialist. Very patient and explained everything so it was easy for me to understand. Took her time to make sure all of my questions were answered. Looking forward to doing business with this same group of professionals in the future. First class experience. Thank you to all. More

Great staff. Took care of my car. Answered my questions. Provided me with comfortable surroundings while I waited. And delivered my car with a beautiful wash & special gifts. Thanks guys & gals. Provided me with comfortable surroundings while I waited. And delivered my car with a beautiful wash & special gifts. Thanks guys & gals. More

Very unhappy with the service department My Land Rover wouldn’t go out of park. I had it towed to Aristocratic on Tuesday and when I called in on Thursday I was told that the shifting gear h My Land Rover wouldn’t go out of park. I had it towed to Aristocratic on Tuesday and when I called in on Thursday I was told that the shifting gear had disintegrated that a part had to be ordered when I called in told Dan that I needed the tire sensor reset in the left side of the Land Rover I was told no problem. On speaking with Dan on Thursday I was informed that the total bill would be $200.00 when he sent me a text with the bill it was closer to $400.00 I asked what the difference was and he said they ran a diagnostic that was $165.00. That was not mentioned when I asked the total price of the repair, he then sent me a new bill for $195.00. Imagine my surprise when I drove off that the tire sensor light is still on. Very displeased and I’m looking to trade in my Land Rover. More

GLC second year service Had to reschedule twice . First ,loaner not available. Second time for personal reasons. When I did get car in for service, I mentioned noise from bra Had to reschedule twice . First ,loaner not available. Second time for personal reasons. When I did get car in for service, I mentioned noise from brakes when cold and at slow speed. Later that day I receive call from Emily, she said they had order parts .There was going to be a delay in returning my car. I asked what parts were needed. She said they were replacing the brake pads with a newer type material to stop the noise. When I got car back I was pleased that it was cleaned inside and out. This was only second time I've had car in for service. Very satisfied with service. Only complaint was loaner (new A220) was small and hard to enter/exit. Still satisfied !! More

Aristocrat Motors is dealership with a mission to give courteous and professional customer service. As a patron, I have never been disappointed with their expertise. courteous and professional customer service. As a patron, I have never been disappointed with their expertise. More