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Arlington Acura in Palatine

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.6
1,589 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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1275 E Dundee Rd

Palatine, IL

60074

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Showing 1,589 reviews

March 29, 2023

Highly professional team. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. More

by Alex
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Shenkman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Arlington Acura in Palatine responded

Thank you, Alex, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
March 29, 2023

Upon entering the show room I was met by Brandon Damerjian who after listening attentively as I explained my situation searched through the pre driven inventory and selected an Acura 2020 ILX for me More

by petec
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Pawlikowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Modugno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Damerjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Arlington Acura in Palatine responded

Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

Helpful
March 23, 2023

Jon, the sales person, was very helpful and efficient in handling my purchase. Thank you Arlington Acura. More

by jerryfrost27
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Burzawa
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Mar 23, 2023 -

Arlington Acura in Palatine responded

Thank you, Jerry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

Helpful
March 09, 2023

Steve in Service dept was excellent. As was the technician that worked on my car. More

by Shonniebilin
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2023 -

Arlington Acura in Palatine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the team met your expectations. Thank you again for choosing Arlington Acura in Palatine!

Helpful
March 08, 2023

My purchasing experience in buying my 2023 RDX was excellent. No pressure at all. Was able to test drive several cars and picked one off the lot. I highly recommend this dealership. Their service More

by Kingsland Coombs
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mattran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Arlington Acura in Palatine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new 2023 RDX! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
March 08, 2023

They did a nice job on the service, which was pretty straight forward, although they are sending me texts and emails about a follow up appointment that I never made. It is obviously incorrect as it was More

by JKHENEGAN
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Arlington Acura in Palatine responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
March 03, 2023

It was reliable and very professional. Johnny Pulido is dependable and accommodating. Highly recommended. The car itself is incredible! More

by Manny
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhony Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Arlington Acura in Palatine responded

Thank you for sharing your experience with us, Manny! We're happy to hear it went well and hope you'll continue to enjoy your new vehicle. We truly appreciate your feedback!

Helpful
March 03, 2023

Scott and Gene are an extremely helpful and courteous team. Extremely happy with my purchase and thankful for these guys! More

by Paul Seiden ;)
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin McConaughy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Fork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Dibashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mattran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maribel Segura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karolina Grych
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Shenkman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Modugno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Arlington Acura in Palatine responded

We are very happy to hear that Scott and Gene provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 03, 2023

Great Service Staff! They were all very friendly, and professional! They always explain everything well, and only recommend what my vehicle needs! More

by davepod
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lisikiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Fork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Arlington Acura in Palatine responded

Thanks, Dave! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!

Helpful
March 01, 2023

Aamer is fantastic. Very personable and in details of explanation for 2 different vehicles I had brought into the dealership. He's primary reason I have all service done More

by tram-melon0h
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Dibashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maribel Segura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Arlington Acura in Palatine responded

It's great to hear that Aamer was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!

Helpful
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