Arlington Acura in Palatine

Last month I purchased a brand new 2026 Acura RDX for $60,000 cash. The next day I noticed that the trunk door was misaligned with a greater gap on the right side. I drove to the dealership and was told $60,000 cash. The next day I noticed that the trunk door was misaligned with a greater gap on the right side. I drove to the dealership and was told to go to service. The service agent said that it’s nothing dangerous and that water won’t get it and that most RDX come like that from manufacturer. The next day I received a text message from the sales person asking if I was happy with my new car. I shared my concern about the trunk door and what the service agent said and I was told to bring the car back and they will send it to inspection to fix the issue. They gave me a loaner car and 9 days later I received a text message saying that my car was ready for pick up. I went to turn in the loaner and to get my car but to my surprise, the trunk issue wasn’t resolved. I asked one of the sales representative to verify it with me and he confirmed that the gap on the right side when the trunk is closed is still wider than on the left side. He said that he would talk to the service manager and the sales person and that they will get back to me after Memorial Day. I never got a call back and I’m very disappointed with this kind of service. I expect Acura ( accurate) to be on top of things, but I guess once they made the sale, they didn’t care. When I was there to get my car, I looked at other RDX and they didn’t have issues with the trunk misalignment as the service agent stated. WARNING! ‼️ If you go to buy a car from them, please take your time to test every feature and inspect it really well. Lesson learned! More

Best experience purchasing a car ever! Thank you Adrian. I love my Acura and it’s affordable. Thank you Adrian. I love my Acura and it’s affordable. More

The dealership and Our salesman, Jace, made our purchase quick and painless. From the moment we walked in, we were handled and our concerns and questions were met. I would definitely recommend this deale quick and painless. From the moment we walked in, we were handled and our concerns and questions were met. I would definitely recommend this dealership and team to friends and family. Thank you! More

Great sales process and all agreed items were done I would recommend this dealership to others would recommend this dealership to others More

You can incorporate their names into your review like this, keeping it professional and positive: “Everyone on the team was helpful, honest, and professional. I especially appreciated Viktor Bezkrovny this, keeping it professional and positive: “Everyone on the team was helpful, honest, and professional. I especially appreciated Viktor Bezkrovny and Adrian Pawlikowski for making the process smooth and stress-free. I would definitely recommend this team to friends looking for a fair deal and a positive car-buying experience. More

General manager Jeremy Mayoral made my online purchase easy and seamless. He answered all my inquiries in a timely fashion and had my vehicle ready for pickup when I arrived at the dealership. Finished pa easy and seamless. He answered all my inquiries in a timely fashion and had my vehicle ready for pickup when I arrived at the dealership. Finished paperwork and was on my way within an hour or 2. More

Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More

Very kind, the agents and resolved all doubts attended us well with a bottle of cold water for the heat. well with a bottle of cold water for the heat. More

Mustafa was great very nice and informative. . good with my young neice and mother.. thank you! . good with my young neice and mother.. thank you! More