Arlington Acura in Palatine

You can incorporate their names into your review like this, keeping it professional and positive: “Everyone on the team was helpful, honest, and professional. I especially appreciated Viktor Bezkrovny this, keeping it professional and positive: “Everyone on the team was helpful, honest, and professional. I especially appreciated Viktor Bezkrovny and Adrian Pawlikowski for making the process smooth and stress-free. I would definitely recommend this team to friends looking for a fair deal and a positive car-buying experience. More

General manager Jeremy Mayoral made my online purchase easy and seamless. He answered all my inquiries in a timely fashion and had my vehicle ready for pickup when I arrived at the dealership. Finished pa easy and seamless. He answered all my inquiries in a timely fashion and had my vehicle ready for pickup when I arrived at the dealership. Finished paperwork and was on my way within an hour or 2. More

Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More

Very kind, the agents and resolved all doubts attended us well with a bottle of cold water for the heat. well with a bottle of cold water for the heat. More

Mustafa was great very nice and informative. . good with my young neice and mother.. thank you! . good with my young neice and mother.. thank you! More

Good people to do business with great sales people as well clean place will go back there again well clean place will go back there again More

Car buying is unfortunately typically not the greatest experience and that held true at Arlington Acura. I spent the first day haggling over services/items that were added to the car that I didn't even a experience and that held true at Arlington Acura. I spent the first day haggling over services/items that were added to the car that I didn't even ask for, we never even got to the price of the vehicle. Once I finally got all that taken off, then there was discrepency regarding financing and the published price of the car at the time of purchase, which I am still trying to them to acknowledge. Love the car, hate the process. More

This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on. More

We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More