Arlington Acura in Palatine

This dealership had a very large selection of vehicles in stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot c stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot chocolate, and water. Jhoni is a consummate professional and appears to have many years of experience. Both he and Adrian were warm and engaging and interacted not only with my wife and I but also with our children as well. More

Service department and work performed was excellent - as always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% su always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% surcharge for credit card payments. This filthy money grab is beyond disgusting. A $95 oil change is excessive enough, but surcharging this and real repair work is outrageous. This is predatory extortionism and borderline criminal. After 23+ years of die hard loyalty to the sales and service departments of Arlington Acura, they have forced me to explore alternative service and sales options over managements pure greed. More

Got me in quick to look at a potential leak a month after major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. More

Excellent service experience as always. Chris is a great service advisor. Very pleased with everything. Chris is a great service advisor. Very pleased with everything. More

Service department provided: Effective communication Met my expectations Prompt work. Convenience Product demonstration Availability Quality product Met my expectations Prompt work. Convenience Product demonstration Availability Quality product More

Great service! Got in and out quick. Thank you Mr. Ali and crew for everything Got in and out quick. Thank you Mr. Ali and crew for everything More

I have to say that the service team at Arlington Acura is very attentive, quick, and professional, and prices are very competitive. The only area for improvement is the availability of loaner cars. I underst very attentive, quick, and professional, and prices are very competitive. The only area for improvement is the availability of loaner cars. I understand this was a last minute emergency, but a loaner car would have helped tremendously. However, I was back on the road the next day. Thanks Steve and keep up the good work! More

They will try to take your deposit I’m about to take them to court now to court now More

Service team is great, attentive, informative, honest, and knowledgeable. The dealer ship is getting a little long in the tooth and not maintained very well - doesn't look like anything has been done sin and knowledgeable. The dealer ship is getting a little long in the tooth and not maintained very well - doesn't look like anything has been done since they remodeled it way back! The new credit card surcharge is ridiculous. Competitors in the market do not charge clients....3.5% hit on in-person transactions is another money making proposition for the Rohrman Auto group. Seems insulting when you factor in the comments above. More

Good salesman and explanation of the process in a timely manner. Prepared and nice finance department. manner. Prepared and nice finance department. More