Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Arlington Acura in Palatine

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.5
1,667 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
Contact Dealership
View Awards

1275 E Dundee Rd

Palatine, IL

60074

Directions

By Type

Showing 1,667 reviews

October 20, 2022

hate the hidden cost added to purchase of vehicle $1,995 arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges More

by JTANADA1223
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin McConaughy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agron Useini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jhony Pulido
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 20, 2022

Excellent customer service and workmanship. Very responsive and accommodative to my recent unexpected vehicle service needs. More

by RSMARRESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 19, 2022

nice job, but took too long overall. should have offered a loaner car so we could make use of the time while car was under inspection. michael More

by MICHAEL.KELNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger McClintock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Arlington Acura in Palatine responded

Michael, thank you for your feedback on your recent visit to Arlington Acura in Palatine! We appreciate your business and hope to see you again.

October 18, 2022

Great service as always and always on time and friendly staffs. Good price as well. More

by brendakim13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

October 14, 2022

Service was excellent , advisors know what they’re doing. I would recommend Arlington Acura for your service needs. More

by Mike T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Arlington Acura in Palatine responded

Mike, Thank you so much for your wonderful service review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Arlington Acura in Palatine!

October 14, 2022

Chris in the service department was fantastic. He summarized what my car needed in a thorough way. Great job. More

by CB217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent service review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2022

Always helpful in anything I need at the time. Service dept gets me out in the time they say will be done. More

by pepib7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2022 -

Arlington Acura in Palatine responded

Thank you again for choosing Arlington Acura in Palatine; we look forward to having you as one of our valued customers for many more years to come. We appreciate the five-star rating.

October 13, 2022

i got in and and i got out. everyone was smiles and this was 100% better than my last visit. keep up the good work More

by JOSH@BUZZERREALESTATE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
she is not listed
Report | Print
Oct 13, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Josh.

October 10, 2022

I like how the people at Arlington Acura keep in touch with you during the service appointment and try and find if any of the issues are covered under warranty. More

by LYNNWEINGARDT
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Lynn, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

October 08, 2022

I've owned Acuras for many years all purchased and serviced at Arlington Acura. Prices are competitive and the quality of service has always been excellent. I would like to recognize Mark Neizke, ser More

by deputyed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2022 -

Arlington Acura in Palatine responded

Thank you for sharing your thoughts about your excellent experience with Arlington Acura in Palatine over the years. We look forward to sharing your compliments with Mark and our crew. Thank you for the five-star rating. We truly appreciate your business.

1
...
19
20
21
...
167