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Arlington Acura in Palatine

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.5
1,666 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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1275 E Dundee Rd

Palatine, IL

60074

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Showing 1,666 reviews

September 17, 2022

Eager to find the perfect car for me without the waiting game of other dealerships. More

by jodi1497
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mattran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

September 17, 2022

Mark is a delight to work with. This is my sole reason for traveling this far for servicing my vehicle. More

by pumpkin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2022

As always the service received was excellent- thanks Aamar. Fast and exactly as described. Much appreciated. More

by mrbuzy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aamer met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

September 15, 2022

Michelle was great, professional and helpful. Listened to my concerns and addressed them all. Very pleased. More

by jareiser03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Morelli
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Sep 15, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2022

Identified a gasket problem and fixed it under my warranty. Could have been an expensive fix in a few months. More

by georgekies740
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback!

September 12, 2022

I have no idea why I got an appointment reminder for service I never scheduled and then I got no response to my email and text saying this is a mistake. I have never gotten service there after I had a More

by NAVEED
Recommend Dealer
No
Employees Worked With
no one
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Sep 16, 2022 -

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, and we apologize for the lack of communication. Please send us a message with your contact information so that we can reach out. We'd like to get some more details so that we can rectify the issue.

September 12, 2022

Service was performed on time as promised. Mark was very helpful. As usual I was very satisfied. More

by foxbluegm
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 10, 2022

Not sure the oil used was even genuine, the windshield sticker said Valvoline, also the waiting area was very outdated More

by DYAB CROOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot the name
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Sep 14, 2022 -

Arlington Acura in Palatine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 08, 2022

This was the third car I purchased from Arlington Acura. It was a pleasure working with Dimitri. More

by JESSICAPOKRAJAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dimitar Atanasov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

September 08, 2022

Steve and crew are amazing! Thank you for the service, professionalism and friendliness! I refer you to friends all the time! More

by SHERRY.DUNWOODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

Sep 09, 2022 -

SHERRY.DUNWOODY responded

Thanks again! You guys are the best!

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