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Arlington Acura in Palatine
Palatine, IL
1,666 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,666 reviews
August 30, 2022
Mark was very good at getting most of our needed items covered under warranty. He is the reason we go back to your service center. We do believe the airbag problem should have been covered too but he did covered under warranty. He is the reason we go back to your service center. We do believe the airbag problem should have been covered too but he did his best. We take pride in our vehicles and the people who service them. Thank you so much Mark. More
by TERRY_NOCCHI
Verified CustomerEmployees Worked With
August 29, 2022
Dealer took care of my issue to my great satisfaction in a timely manner. Mark was a delight to work with. a timely manner. Mark was a delight to work with. More
by KURTC1101
Employees Worked With
August 27, 2022
Brought in my wife's car with a noise, he had it diagnosed and arranged to get parts to fix. diagnosed and arranged to get parts to fix. More
by bklaves
August 27, 2022
I had a very unusual situation when I brought my car into the service department. My drivers side car seat had backed over a can of cat food (that had escaped the bag that was on the back floor) and broke m the service department. My drivers side car seat had backed over a can of cat food (that had escaped the bag that was on the back floor) and broke my seat! Mark said he would have one of the guys look at it and let me know if they could fix it. When Mark came to see me in the waiting area...it was NOT good news and the repair was going to cost a fortune!! He explained everything in detail and what options I had to get the seat fixed and even suggested that I might want to see if my insurance company would cover the damage. I took his advice and sure enough...my insurance covered the repair!!! Mark took care of just about everything with my insurance company, got the part needed for my car and was able to get it fixed!! I only had to pay my deductible ($100) for the repair which saved me THOUSANDS of dollars! The service department at Arlington Acura is exceptional and if you ever want an honest person to help you out...make sure you ask for Mark! He will take great care of you! More
by HS Teacher
Employees Worked With
August 27, 2022
Mac and I discuseed a price before the car came in, he held it. I was treated well during the tranaction, all you would want. held it. I was treated well during the tranaction, all you would want. More
by bklaves
Employees Worked With
August 25, 2022
I had a smooth and easy purchasing experience at Acura Arlington. And I love my new car! Arlington. And I love my new car! More
by MICHELEBELL44
August 24, 2022
Excellent customer service. Friendly kind people. Perfect location. Nice atmosphere. I wish they could more car for sales Friendly kind people. Perfect location. Nice atmosphere. I wish they could more car for sales More
by caro-bern
August 24, 2022
Bunch of scam artists. Especially the finance team. Way overpaid for a vehicle. Will not be coming here or buying an Acura ever again. Especially the finance team. Way overpaid for a vehicle. Will not be coming here or buying an Acura ever again. More
by Andrew76
August 23, 2022
Every step of the way Adrian and Sam were amazing in the sale of our new MDX. We will definitely return to purchase from them both sale of our new MDX. We will definitely return to purchase from them both More
by JRFUNKE76
