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Arlington Acura in Palatine

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.5
1,669 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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1275 E Dundee Rd

Palatine, IL

60074

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Showing 1,669 reviews

January 21, 2022

quality service. easy in and out. communication was great. prices too high for the service performed More

by yurizamostin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2022 -

Arlington Acura in Palatine responded

We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Thank you for taking the time to leave us a review, Yuriza. We'll be sure to share your comments with our team. If there is anything we can assist you with in the future, please let us know.

January 20, 2022

Major Service was done and critical parts were replaced; Very good service; thank you to Aamer and service team!! More

by pssharma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Arlington Acura in Palatine responded

Thank you for choosing Arlington Acura in Palatine, your feedback and rating mean a lot to us. We're glad Aamer able to help, and we hope to see you again!

January 18, 2022

Excellent service team! My special thanks to service adviser Mark Neitzke for very professional, thorough and informative support. More

by LM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2022 -

Arlington Acura in Palatine responded

Thank you for the kind words for Mark and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 18, 2022

I appreciate the honesty, thoroughness of their service and knowing they do a good job I can depend on. More

by JULESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

January 17, 2022

Car was done on time and cleaned service adviser explained all what needed to be done More

by lana_labunskaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

January 15, 2022

Best service ever!! Staff is considerate as well as knowledgeable and I’ve never had a bad experience. More

by pattyradwanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hochberg
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Jan 17, 2022 -

Arlington Acura in Palatine responded

Thank you, Patty, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine!

January 15, 2022

Chris was very polite and listened to what exactly I needed for my car to be fixed. He also put a new battery in my key fob which was another great customer service task. More

by CAROLED36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Arlington Acura in Palatine responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2022

Mr Ali in service, as always, was amazing! He is always willing to look into any of my doubts and questions and always pulls through! Arlington Acura, he's a keeper!! More

by sramirez1086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words for Aamer, and for taking the time to leave us this wonderful feedback!

January 14, 2022

reliable and professional staff that explain work to be performed and why. overall great experience , shuttle service was very helpful. More

by PAULJMAGRATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Arlington Acura in Palatine responded

Thank you, Paul, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 13, 2022

Gene is the only person you should deal with at this dealership. After 10 plus calls and voicemails trying to reach Finance department, gene stepped in and took care of what Agron and finance manager s More

by Colleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agron Useini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Viktor Bezkrovny
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Shenkman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derec Jordan
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Jan 30, 2022 -

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, Colleen, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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