Arlington Acura in Palatine

I purchased my 2012 Acura TL at this dealership two weeks ago. Overall, I am highly satisfied with my purchase and the way their sales staff than this experience enjoyable and simple. The salesman, Vlad was ago. Overall, I am highly satisfied with my purchase and the way their sales staff than this experience enjoyable and simple. The salesman, Vlad was very helpful and enthusiastic in finding the right vehicle that fits my needs. He was knowleadgeble and generally pleasant to work with. After getting a great deal on the car that I really wanted, we stepped into the finance office. A friendly gentleman introduced himself and greeted us. While he explained the paperwork, we saw our beautiful car pull up. I would recommend this place to everyone who wants a hassle free car purchase and great service! More

I saw the car I wanted online so knew that if the car was as nice as the pictures and Carfax indicated, I would purchase the same day. I was greeted by Joe when I arrived. He was very friendly and did not bs as nice as the pictures and Carfax indicated, I would purchase the same day. I was greeted by Joe when I arrived. He was very friendly and did not bs me. He did not treat me like someone just wasting time driving cars, which I sometimes have received being young and all. He was very honest and personable which I appreciated. Had I received a pushy salesman, I would have instantly left. After all, I was purchasing a Honda Civic not a Bentley. I could have easily walked out and found another one right down the street. But overall, I was satisfied and the process was not cumbersome. There were a few minor issues with the car (alignment, foggy headlights) that they promised they would take care of before I picked it up a few days later. And they took care of it and I was very pleased to be greeted with the car with everything done that they had promised. Thanks again Joe and Arlington Arcura. Appreciate the no hassle process! More

We purchased three new cars (2004 TSX, 2004 MDX, 2010 MDX) from Arlington Acura and over the years I've been consistently impressed with the treatment I've received from their Service department. These MDX) from Arlington Acura and over the years I've been consistently impressed with the treatment I've received from their Service department. These managers' (Omar, Devin, Mark) courtesy and professionalism was a major factor in our decision to come back to Arlington each time. Now, for the first time in almost ten years we no longer have an Acura in our garage but I will still recommend this dealership for their excellent customer service. Thanks to everyone there. More

We have been to multiple dealerships in 2 different states. So when we came to Arlington Acura we knew what kind of car we were looking for and exactly what our wish list was. That was the easy part an states. So when we came to Arlington Acura we knew what kind of car we were looking for and exactly what our wish list was. That was the easy part and luckily Arlington Acura had the car we were looking for and for that we are very happy. What we did not expect when you came to Arlington Acura was to be able to work with such a genuine Sales person as Mike Nauert. We immediately connected and he walked us through every aspect of the car purchasing experience. It is not very often you meet such a friendly and personable sales associate. We immediately connected with Mike and allowed us to take our time and answered all of our questions (of which we had many) and he guided us through the car buying experience flawlessly and with the utmost professionalism! Absolutely loved working with Mike and I would recommend him to anyone interested in purchasing a new or used car!! More

We were dealing with an ill family member at the time we came in to look at the car. Sergio was very patient with us even though we had to cancel appointments with him more than once because of being calle came in to look at the car. Sergio was very patient with us even though we had to cancel appointments with him more than once because of being called to the hospital. He kept us informed, but he did not hound us in any way. We appreciated his patience and understanding. We have the car now and we are very happy with our purchase. More

No pressure sale. Fair value for new car. Fair value on car I sold to them. Overall good experience which one usually does not get at a Car Dealership! car I sold to them. Overall good experience which one usually does not get at a Car Dealership! More

I went in to look at a car came home with a new car. The manager Tim was great to deal with. He did a great job explaining the pricing and making it work for me. Omar the service guy answered my questions manager Tim was great to deal with. He did a great job explaining the pricing and making it work for me. Omar the service guy answered my questions I had about the previous service on the tl I bought. I would recommend them to anyone that asks. I am very happy with Arlington Acura More

I want to say... I have nothing negative to say about this dealer at all- and the staff are always friendly and ready to help. I just got my MDX about a month and a half (Jan 2012).... the experience a this dealer at all- and the staff are always friendly and ready to help. I just got my MDX about a month and a half (Jan 2012).... the experience and the quality of service is just so awesome!! I would highly recommend this dealer to anyone!!!! Muhammed and Omar just made my day today. I went in just to see what they can do about an 8 inch scratch/keyed mishap that encountered last Friday near my gas cover on the driver side... ouch!! They took the time to examine it, and at 1st they said that it was going to be about $50 and that it would not be 100%- I actually misunderstood the warranty that we purchased with the car, I thought it included scratches but its on dings & dents only.... as it turns out, I then realized I had a $50 gift certificate that Costco had sent me after we purchased our car with the Costco deal that I could have used but it's not printed out!!! I had asked about it to Omar- Without hesitation, Omar informed me that scratch is out totally, and also the car needed a software upgrade and they are working on it... plus it's no charge for today!! I was like Wow.... no doubt about it, this has made my day super duper better!!! What a day that was.... I am super excited and happy to say this is just so awesome!!! More

absolutely !!!! i will recommend this dealer, they telling and disclosed the reality. iv experience when i bought the used acura mdx for my brother,i also commend shannan for helping us make the deal telling and disclosed the reality. iv experience when i bought the used acura mdx for my brother,i also commend shannan for helping us make the deal done and he is the one talked to the insurance co. to transfer our insurance into the car we bought from them,the saleman miguel is new in the company but i knew he had a potential good guy, we like the way they treaten us,after 2 months when i brought for service the mdx.im amaze they treat us a king.and they knew what they doing and make their service best among the best!!!! keep up the good work and soon im planning to buy again to this said dealer.im recomending them to all my friends and family.come and experince our experienced with them. More

Superior customer service, friendly staff and overall a superb experience with this quality Dealership! I purchased a 2012 Acura TL and have had no problems whatsoever with any of the staff or their servic superb experience with this quality Dealership! I purchased a 2012 Acura TL and have had no problems whatsoever with any of the staff or their services - Do not hesitate to visit Mohammad Patel - he would give you the shirt off his back if you were in need! Keep up the great job Arlington Acura. More