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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

November 15, 2022

Great customer service. The quality of the car service was very good and very import to me. More

by SUSAN.XL68
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Nov 16, 2022 -

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Susan, and don't hesitate to let us know if we can be of further assistance.

November 13, 2022

the best team work in the dealer! they gave me the car that I was looking . recommend ! More

by MEXMEX24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agron Useini, Adam Grubbs, Jhony Pulido
Nov 14, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Great customer service Adam, Paul and the entire staff made our buying experience effortless and straight forward. Will positively come back again, they really take care of your needs with zero added pre More

by BRIAN SMITH
Recommend Dealer
Yes
Employees Worked With
Adam Grubbs, Paul Neria
Nov 10, 2022 -

Arlington Acura in Palatine responded

Brian, thank you so much for choosing Arlington Acura in Palatine! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 10, 2022

Service was friendly and he clearly explained what had to be done and pointed out and completed other repairs needed which were covered under the warranty. I was very satisfied. More

by nealfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Nov 10, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

November 09, 2022

My initial sales person, Sam was rude, didn't listen, interrupted me, had no personality. I refused to finish my sale with him. Another salesman just standing around asked if I was a xxxxx, which i can More

by JENNIFER.SYLVESTER.JS
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ideen Ghaffari, Adrian Pawlikowski, Samuel Dibashi, Aldona Warfield
Nov 12, 2022 -

Arlington Acura in Palatine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 09, 2022

before this car dealership, I went around a few more, but everywhere I was refused in this car dealership, they were able to conclude a deal with me, they treated me attentively, I recommend everyone to cont More

by Z9257775297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, Mark Neitzke, Aamer Ali, Sean Fork, Steve Farmandi
Nov 09, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2022

Great service - on time and no surprises. Problem was identified and fixed right. Runs great now More

by rctjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Nov 10, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

Very customer service focused- explained the service needed very clearly, did not feel pressured to agree to the work suggested. Provided a loaner car which was very much appreciated! More

by BOB LASKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Nov 10, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review, Bob. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2022

Great Customer service especially from the Service Centre. They are prompt, precise and accurate. Good job guys! More

by GBEMISOLAADEBOYE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Nov 08, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 08, 2022

Routine maintenance work was done quickly & in the time promised. Will definitely come back again. More

by TOM.METZGER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Nov 08, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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