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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

October 21, 2022

I choose to use the Acura service department rather than other facilities because the work is done on time and correctly the first time. More

by Frank C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Oct 21, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review, Frank! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2022

hate the hidden cost added to purchase of vehicle $1,995 arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges More

by JTANADA1223
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin McConaughy, Agron Useini, Jhony Pulido
Report | Print
Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 20, 2022

Maintenance service and brake works professionally done and on time, courtesy wash, service advisor A+ More

by Ed N
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Oct 20, 2022 -

Arlington Acura in Palatine responded

Thank you for choosing Arlington Acura in Palatine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 20, 2022

Excellent customer service and workmanship. Very responsive and accommodative to my recent unexpected vehicle service needs. More

by RSMARRESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Oct 20, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 20, 2022

Very good and fast. Everything was on time. Manager was very polite and loyal to us More

by NELLAMOPSIK
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
Oct 21, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 19, 2022

nice job, but took too long overall. should have offered a loaner car so we could make use of the time while car was under inspection. michael More

by MICHAEL.KELNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Roger McClintock
Report | Print
Oct 19, 2022 -

Arlington Acura in Palatine responded

Michael, thank you for your feedback on your recent visit to Arlington Acura in Palatine! We appreciate your business and hope to see you again.

October 18, 2022

Great service as always and always on time and friendly staffs. Good price as well. More

by brendakim13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Oct 19, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

October 14, 2022

Chris in the service department was fantastic. He summarized what my car needed in a thorough way. Great job. More

by CB217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Oct 16, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent service review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2022

Service was excellent , advisors know what they’re doing. I would recommend Arlington Acura for your service needs. More

by Mike T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Oct 16, 2022 -

Arlington Acura in Palatine responded

Mike, Thank you so much for your wonderful service review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Arlington Acura in Palatine!

October 13, 2022

i got in and and i got out. everyone was smiles and this was 100% better than my last visit. keep up the good work More

by JOSH@BUZZERREALESTATE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
she is not listed
Report | Print
Oct 13, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Josh.

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