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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

September 27, 2022

Very helpful with my purchase. Paper work was presented in a timely manner. Sales person was very courteous. More

by GLENMALEC55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Adam Grubbs, Dimitar Atanasov
Report | Print
Sep 28, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

September 26, 2022

Mark in service is great. The sales area (front section) has up posters from 2015 (held up by push pins). Does not give a positive experience of Acura as a premium brand. More

by matt.j.mcdonnell
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 26, 2022 -

Arlington Acura in Palatine responded

Matt, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect.

September 26, 2022

Very fast and great service. Nice waiting room as well as show room to look around. The car came out looking great. More

by MICHAELB88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 26, 2022 -

Arlington Acura in Palatine responded

Michael, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 26, 2022

The best service department i have experience for years. Service staff were very accommodating and very friendly. More

by MARLUJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Gonzales
Report | Print
Sep 26, 2022 -

Arlington Acura in Palatine responded

Thank you! Stephen and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

September 24, 2022

Mark in service department always provides excellent service. Mark is very knowledgeable and always helpful. More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 24, 2022 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as a valued customer for many years to come!

September 23, 2022

Very helpful and friendly. I’ve been a customer for years. I have been very happy with them More

by DJ8048
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Sep 24, 2022 -

Arlington Acura in Palatine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

September 22, 2022

Once again Arlington Acura knocked it put of the park! Thank you for your contining to provide great service in all facets of your business. Can’t stop referring your to everyone I know. More

by BJAMES6847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, Mark Neitzke, Aamer Ali, Sean Fork, Steve Farmandi, Adam Grubbs
Report | Print
Sep 24, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 22, 2022

attentive care from service technician, as usual. Work done in a timely manner, great snacks in waiting room. good service. More

by Marcie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Report | Print
Sep 24, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2022

Getting my windshield installed was a total joke was told to be at dealership at 8 AM and glass company showed up after 10 AM originally booked for 9 AM was told they needed it at eight total waste of my Sat More

by KMCCOY1088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Clark
Report | Print
Sep 27, 2022 -

Arlington Acura in Palatine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 20, 2022

Service department was great. Work was finished in a timely manner. Washed and vacuumed as promised More

by jcschm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Sep 21, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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