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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

September 19, 2022

Chris, in Customer Service Dept. has done a wonderful job. The car was repaired within the same day. He did above and beyond of what is needed for my car. Excellent Job! He deser More

by PHILUMALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, Steve Farmandi
Report | Print
Sep 19, 2022 -

Arlington Acura in Palatine responded

Thanks for sharing about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

September 19, 2022

Mark in service was great to work with. my main issue is there are no more loaners so you have to go waste 30 minutes at enterprise to get a minivan when i had brought in my MDX for work no More

by MLATTANZIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 19, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us directly at your convenience.

September 19, 2022

Great place to visit as always. Helpful people and always on time on serve my vehicle. More

by tjsakurai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Sep 19, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 18, 2022

Excellent Service and rep was very friendly. I was able to get my service scheduled as I want. More

by BASKETBALLSPORT1
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 19, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2022

Eager to find the perfect car for me without the waiting game of other dealerships. More

by jodi1497
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mattran
Report | Print
Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

September 17, 2022

Mark is a delight to work with. This is my sole reason for traveling this far for servicing my vehicle. More

by pumpkin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2022

As always the service received was excellent- thanks Aamar. Fast and exactly as described. Much appreciated. More

by mrbuzy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
Sep 18, 2022 -

Arlington Acura in Palatine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aamer met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

September 14, 2022

Identified a gasket problem and fixed it under my warranty. Could have been an expensive fix in a few months. More

by georgekies740
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
Sep 15, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback!

September 14, 2022

Michelle was great, professional and helpful. Listened to my concerns and addressed them all. Very pleased. More

by jareiser03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Morelli
Report | Print
Sep 15, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 12, 2022

I have no idea why I got an appointment reminder for service I never scheduled and then I got no response to my email and text saying this is a mistake. I have never gotten service there after I had a More

by NAVEED
Recommend Dealer
No
Employees Worked With
no one
Report | Print
Sep 16, 2022 -

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, and we apologize for the lack of communication. Please send us a message with your contact information so that we can reach out. We'd like to get some more details so that we can rectify the issue.

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