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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

May 12, 2022

It is very good experience, clearly explained the issues. Very good supporting service reps. Over all my visit for the service was very good. More

by Sri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
May 12, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

May 11, 2022

Everything was great and they fixed my problem even though I did not have an appointment. More

by cdis84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, James Hochberg
Report | Print
May 12, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 10, 2022

Fast service, nice waiting area with free WiFi access and a complementary hot coffee and water. More

by IJIMENEZ73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
May 10, 2022 -

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 10, 2022

staff was very nice and helpful, easy process. they were nice enough to hold the vehicle for 2 hours until i could arrive. More

by shanz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mattran, John Burzawa, David Pasula
Report | Print
May 10, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2022

Very Professional Attitude and Service! Quick Service and Right on time from Promised Completion Time. More

by Yoshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
May 09, 2022 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

May 09, 2022

Very knowledgeable service advisor. Give updates while I was waiting. It took only half an hour to get the work done. More

by aslamkhan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
May 09, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent service review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

May 08, 2022

very happy with my RDX, took longer to close than we thought but all good. I honestly will be going back to ask questions about stuff in my car - I am old school - don't do everything via You Tube More

by BECCINAATZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agron Useini, Roger Mogle
Report | Print
May 09, 2022 -

Arlington Acura in Palatine responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 08, 2022

I was very pleased with my experience at Arlington Acura! This dealership made a sale because of their desire to meet my needs. More

by imshurr813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Pawlikowski, Scott Mattran, John Burzawa, David Pasula
Report | Print
May 09, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2022

I had a scheduled A1 maintenance on my RDX and was waiting at the dealership. The job was done within 1 hour, sooner than expected. More

by chrisxu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Report | Print
May 09, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 05, 2022

The men in the service department are always courteous, honest, and very helpful. I have never had to bring my car back for the same problem it is always fixed right the first time. More

by eandstu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
May 06, 2022 -

Arlington Acura in Palatine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!

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