Arlington Acura in Palatine

Easy to deal with and responded quickly to my emails when I had questions or concerns about the process. I had questions or concerns about the process. More

Aamer was a great experience to work with. He went above and beyond to take care of everything I asked. I wish they had loaners for customers because they said the oil change and tire rotation would take an and beyond to take care of everything I asked. I wish they had loaners for customers because they said the oil change and tire rotation would take an hour and 15 minutes and it took closer to 2 hours. More

Not bad. The only downside is they were very sly about adding "mandatory fees". The LoJack, some extra body cover, you know, all that ridiculous stuff they could not sell before the pandemic. Other Acura adding "mandatory fees". The LoJack, some extra body cover, you know, all that ridiculous stuff they could not sell before the pandemic. Other Acura dealers do the same, but they are at least upfront about it. These guys make it very very quiet, and you realize the surcharges only when presented with the final amount. Other than that, ok experience. Finance department is good. More

They were incredibly fair and straightforward. They also gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them! gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them! More

Arlington Acura has been servicing my cars since 2001 and I am delighted to report that over the years I have always received courteous, knowledgable, helpful and professional service and advice. My last v I am delighted to report that over the years I have always received courteous, knowledgable, helpful and professional service and advice. My last visit visit in December, 2021 was no exception. More

The service was great and everyone was kind & attentive! Would definitely go back! Highly recommend. Would definitely go back! Highly recommend. More

Quick and top notch service. Never disappointed whenever I have service done. I was offered a coupon as well I have service done. I was offered a coupon as well More

Mark took time to explain the problem with my car and the service options available. the service options available. More

Thankful to Mark at service desk and Cashier- who was so nice, and for helpful workers in the service department. I paid for my service with the coupon listed on the website. That coupon and the verbal diag nice, and for helpful workers in the service department. I paid for my service with the coupon listed on the website. That coupon and the verbal diagnosis- made my visit complete. The entire process, from online appointment to text confirmation, with phone numbers and name of service helper added, is good. The 'after' service care text and any issue text made a good impression on me, as it has done so in the past. I will be back for next service in 2022. More

Everyone was friendly and professional. The work on my car was done quickly. They even fixed something that I was unaware of. It was also nice to get into a very clean vehicle when everything was comple car was done quickly. They even fixed something that I was unaware of. It was also nice to get into a very clean vehicle when everything was complete. Thanks. More