Arlington Acura in Palatine

Arlington Acura's service center and staff are abysmal. Our new RDX's blindspot sensors fail to work if the car is parked outdoors when it's hot outside. They said that is normal. It took 4 visits to ge Our new RDX's blindspot sensors fail to work if the car is parked outdoors when it's hot outside. They said that is normal. It took 4 visits to get the problem resolved. The passenger airbag sensor shuts off while my wife is in the seat. They said, she must not be sitting properly. Both the problems can only be diagnosed when the warning light is on which means you have to drive to the dealership with a passenger in the car without a functioning airbag. The AC is unable to cool the car on hot days. After weeks of claiming they were waiting for new testing equipment, their diagnosis was that the new coolants don't work as well as the older coolants and that it's normal not to be able to properly cool the car. I strongly encourage anyone reading this to have service performed by a different dealership and consider purchasing something other than an RDX. I have been buying new cars for over 40 years. This is my first bad experience with a dealership. Any dealership and service center has to be better than Arlington Acura. They don't even deserve one star. More

Hello,My experience was great! I will totally recommend Hello, My experience was great! I will totally recommend Arlington Acura to anyone. Sam Dibashi really did a awesome job. And Derec Jordan from F Hello, My experience was great! I will totally recommend Arlington Acura to anyone. Sam Dibashi really did a awesome job. And Derec Jordan from Finance was really awesome also! Both made everything go so smooth, easy, and quick. I'm from Michigan, so the 4 hours drive was definitely worth it. I'll give sam and derec a perfect 10 for the awesome service and experience. Thank you! I love my new MDX! More

Very professional and friendly during these trying times. Made us feel welcome and secure with our purchase. Would recommend them to anyone looking for a new car Made us feel welcome and secure with our purchase. Would recommend them to anyone looking for a new car More

Very attentive and customer friendly. Listens to Very attentive and customer friendly. Listens to customer and provides updates during service. Very attentive and customer friendly. Listens to cust Very attentive and customer friendly. Listens to customer and provides updates during service. Very attentive and customer friendly. Listens to customer abs provides updates during service More

I just had the worst customer experience speaking with manager Gene who hung up on me and refused to give me his name. After three days of calling in to try to cancel my Driver Care Elite policy I was inf manager Gene who hung up on me and refused to give me his name. After three days of calling in to try to cancel my Driver Care Elite policy I was informed that I had to go back in-person, during a pandemic, to sign the form in person so it can be time stamped. No email, no fax, which is different than the policy that was explained to us when we purchased it. I live an hour away and am not able to go in. What kind of customer service is this??? Do NOT purchase this policy and I would avoid this dealership if you are able to… More

Waited much longer than was told and never was updated. Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cle Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cleaned up (it was on the floor) that were there since I bought the car and hadn’t noticed right away. More

First and last time here. Don't waste your time. Hidden pointless fees to jack up the price of a vehicle. Very predatory sales practices. Spend your money elsewhere. pointless fees to jack up the price of a vehicle. Very predatory sales practices. Spend your money elsewhere. More

Was not pleased at all! From sales to finance there was poor communication! I’ve had the car almost a month and I can’t get finance to return my calls, and anyone else will just transfer me to them! I neve poor communication! I’ve had the car almost a month and I can’t get finance to return my calls, and anyone else will just transfer me to them! I never received service records after I was told they would be emailed! Just wasn’t a good experience! More

We had the best experience buying our new RDX at Arlington Acura. Our salesman Steve was very knowledgeable and helped us through what can be a stressful experience. Arlington Acura. Our salesman Steve was very knowledgeable and helped us through what can be a stressful experience. More

Quick and easy leased vehicle return. Rodger M. took care of the paperwork ahead of time and return process only took a few minutes. Thank you! Hopefully we do business again. care of the paperwork ahead of time and return process only took a few minutes. Thank you! Hopefully we do business again. More