Arlington Acura in Palatine

Outstanding service department. We had a bad experience with our first salesman when purchasing the SUV. After contacting the general manager, we received excellent sales service. The overall experience we with our first salesman when purchasing the SUV. After contacting the general manager, we received excellent sales service. The overall experience we had with Arlington Acura in Palatine was much better than the other Acura dealerships in the surrounding area. We highly recommend and would purchase a future Acura vehicle with Arlington Acura without hesitation. More

I stopped into the service department without an appointment and they were very accommodating. They got my car in quickly, identified the problem and repairs were estimated and completed within the appointment and they were very accommodating. They got my car in quickly, identified the problem and repairs were estimated and completed within the estimated timeframe. Estimates were provided for other recommended repairs, which I chose to defer to a later time. Overall, a very good experience. More

I had to wait for the associate to show up. He showed up 10-15 minutes late after my alloyed time. He did not come get me from the lobby after 45 minutes which was the time mentioned for total service. I pe 10-15 minutes late after my alloyed time. He did not come get me from the lobby after 45 minutes which was the time mentioned for total service. I personally had to check back on the car which was already serviced and in the parking lot quiet some time ago. More

Great experience. Car was ready earlier than anticipated and was cleaned really well when done. Aamer did a good job of communicating, keeping things moving, and applying the available discounts. and was cleaned really well when done. Aamer did a good job of communicating, keeping things moving, and applying the available discounts. More

Well explained. Good location. Competitive price. Car report was explained. Financing options were available. Describe was done, facilities is 👍. Extended warranty was offered. Maintenance plan was disc report was explained. Financing options were available. Describe was done, facilities is 👍. Extended warranty was offered. Maintenance plan was discussed More

The dealership provides a consistently BAD experience on the lot and in the service lane. The dealership’s entire staff did not acts like customer service professionals. The purchase process was painful the lot and in the service lane. The dealership’s entire staff did not acts like customer service professionals. The purchase process was painful Customers feel like they get a deal – but not the lowest price. More

The service department at Arlington Acura has always taken care of the routine maintenance on my cars, as well as the occasional emergencies for over 20 years. I have trust in their recommendations for taken care of the routine maintenance on my cars, as well as the occasional emergencies for over 20 years. I have trust in their recommendations for repairs, and they make me feel that they care about me as a customer. They have been very accommodating. More

It’s taken me a couple of months to write this review because I wanted to make sure that everything cleared properly. As with any large purchase like this, you have to be careful to read the fine print a because I wanted to make sure that everything cleared properly. As with any large purchase like this, you have to be careful to read the fine print and ask all the right questions. I didn’t initially but when I did ask questions, both Sam and Ideen were very helpful and knowledgeable. I went there near closing time thinking that I was just dreaming that I could possibly purchase an Acura. In spite of that, nobody ever made me feel like I was holding them up and Ideen tried different ways to help get me financed. I drove home with my extremely happy kids in a used Acura RDX!! Since then, my old car loan was properly paid off and I even got a small overpayment refund, and I just made my first new loan payment a couple of weeks ago! Overall, I appreciate the time these guys took to make sure everything was ok, and they were very patient and responsive throughout the process, and that’s worth a lot in my book. More

I always have a great experience bringing my car to this dealership. Their professionalism and courtesy is much appreciated. My car is always finished with servicing in a timely manner. dealership. Their professionalism and courtesy is much appreciated. My car is always finished with servicing in a timely manner. More

If the world was coming to an end and there was one place I would feel taken care of it would be Arlington Acura. It is my safe space. I would feel taken care of it would be Arlington Acura. It is my safe space. More