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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

July 29, 2021

One of the best dealerships in the area. Would definitely recommend. Service department is always fair and willing to help you out in any way possible. More

by guerrerodavid35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Aamer Ali, Jeremy Hardman
Jul 29, 2021 -

Arlington Acura in Palatine responded

David, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2021

Mark is GREAT. Very detailed oriented and responsive. Have been goint there for over 20 years. I feel like I am in their family, ha! More

by bubbath1
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Jul 29, 2021 -

Arlington Acura in Palatine responded

We are very happy to hear that Mark and the team have provided you with such a positive experience for all these years! We sincerely value your business and look forward to your next visit.

July 29, 2021

Mark was awesome - friendly, easy going, trustworthy. Had me in and out in under an hour. The appointment time at 7 AM also works great with my schedule. More

by RENEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, Jeremy Hardman
Jul 29, 2021 -

Arlington Acura in Palatine responded

Thank you, Renee, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark and the team met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

July 29, 2021

The best service and care not only for a car but for the customer as whole. Thank you!! Highly recommend for all your car needs! More

by LISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, Jeremy Hardman
Jul 29, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review, Lisa! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

July 28, 2021

Sergio Ramos was very helpful I would definitely recommend him to anyone that goes to this dealership, the entire staff I encountered with were amazing as well at this dealership, I left very happy More

by Omar Valadez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Ramos, Sergio Ramos
Jul 28, 2021 -

Arlington Acura in Palatine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Acura RDX! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 27, 2021

I like this dealer service department . People’s are friendly plus service are good they talk and explain what service we need I recommend to other peoples for this dealer More

by REKHAPATEL21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Jul 27, 2021 -

Arlington Acura in Palatine responded

It's great to hear that our team has provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!

July 26, 2021

Great service and courteous staff. My car was ready as promised and returned to me washed and clean. All work completed was carefully explained . Clean and comfortable waiting room. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
Jul 26, 2021 -

Arlington Acura in Palatine responded

Frank, Thank you for taking the time to share your feedback with us. Jeremy and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2021

Very Happy With The Service Was so happy with my car being washed and vacuum inside and getting the work done so quickly Thank You !! More

by SHELIKAPLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Adam Lisikiewicz, Jeremy Hardman, Sean Fork
Jul 26, 2021 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and our team looks forward to serving you again soon!

July 23, 2021

They sold me a used car that I now know has broken brake lines and a check engine light. When I got there they specifically said no check engine and new brakes... well it had new front brakes (pads, rotors, More

by ALVAREZD79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Viktor Bezkrovny
Aug 12, 2021 -

Arlington Acura in Palatine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 23, 2021

The whole team was great. Paul was very accommodating and patient with my credit challenges. I appreciate all you have all done . Finance guy was awesome too. I can’t remember his name though and Paul’s not More

by CHEF2674
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Burzawa
Jul 26, 2021 -

Arlington Acura in Palatine responded

Thank you so much for choosing Arlington Acura in Palatine! Congratulations on your new purchase, and let us know if we can be of any more assistance!

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